Call Centre Times Book 2

The call centre world as experienced by Brian a tenured German BPO rep that lived and works in Asia. Brian worked in tech support, sales and other roles. His experiences were many and varied. There were more issues than tissues and several were both happy and sad ones; this was balanced out by different people and accounts. These were many of Brian's call centre experiences. Read about it in this second book of a series of three. It's not just phone calls and metrics. Call Centre Times Book 2 is a contemporary poetry collection set in a high tech world. Brian spent his time between Manila Philippines and Bangkok Thailand. This is his journey from newbie rep to experienced tenured agent. The emotions here are typical of the job. If you work in the BPO industry or are thinking of doing so or simply want to learn more this book is for you.