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The Master, A Service Designer's Handbook Volume III

- A Service Designer's Handbook

Om The Master, A Service Designer's Handbook Volume III

The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.

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  • Språk:
  • Engelsk
  • ISBN:
  • 9781087951997
  • Bindende:
  • Paperback
  • Sider:
  • 136
  • Utgitt:
  • 18. februar 2021
  • Dimensjoner:
  • 216x279x9 mm.
  • Vekt:
  • 440 g.
  Gratis frakt
Leveringstid: 2-4 uker
Forventet levering: 28. desember 2024
Utvidet returrett til 31. januar 2025

Beskrivelse av The Master, A Service Designer's Handbook Volume III

The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.

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