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The Cult of the Customer

- Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Om The Cult of the Customer

The Cult of the Customer is about creating the kind of customer experience that leads to loyalty and referrals. Author Shep Hyken takes concepts from customer service, customer loyalty, internal service, and the customer experience and puts them into an easy-to-implement format that will lead an organization's culture to a cult of amazement.

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  • Språk:
  • Engelsk
  • ISBN:
  • 9780470404829
  • Bindende:
  • Hardback
  • Sider:
  • 256
  • Utgitt:
  • 21. april 2009
  • Dimensjoner:
  • 162x235x23 mm.
  • Vekt:
  • 440 g.
Leveringstid: 2-4 uker
Forventet levering: 27. desember 2024
Utvidet returrett til 31. januar 2025

Beskrivelse av The Cult of the Customer

The Cult of the Customer is about creating the kind of customer experience that leads to loyalty and referrals. Author Shep Hyken takes concepts from customer service, customer loyalty, internal service, and the customer experience and puts them into an easy-to-implement format that will lead an organization's culture to a cult of amazement.

Brukervurderinger av The Cult of the Customer



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