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IT Service Management

- ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition

Om IT Service Management

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

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  • Språk:
  • Engelsk
  • ISBN:
  • 9789401807012
  • Bindende:
  • Paperback
  • Sider:
  • 75
  • Utgitt:
  • 26. oktober 2020
  • Dimensjoner:
  • 244x194x8 mm.
  • Vekt:
  • 214 g.
  På lager
Leveringstid: 4-8 virkedager
Forventet levering: 6. januar 2025

Beskrivelse av IT Service Management

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

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