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A guide for educators wanting to come to terms with their support role in open and distance learning. Covering all aspects of student support from tuition and counselling through to the broad range of delivery methods available, the book offers

Understand fear, rife in many organizations, so you can redirect it to provide energy for a new wave of business innovation and growth.

Improve how customers perceive a business by tapping into the benefits of sustainable development through digital marketing.

Challenge assumptions from established management thinking and achieve responsible, authentic, and sustainable leadership at your organisation.

Learn why when a unique yet simple methodology is effectively implemented, it can identify, win, retain and develop a company's key customers and accounts.

This revised edition offers a clear theoretical framework for practitioners and includes guidance on key learning theories. It includes sections on coaching learning theories and values, mentoring and coaching models, practice skills and boundaries and coaching ethics.

A quick, accessible overview to the fundamental theories and models of positive psychology in business.

Psychometrics in Coaching offers expert advice on how coaches, consultants and human resource managers can use psychometrics to support and develop individuals.

The New CFOs is the first book to provide a framework for the success of corporate finance teams in the coming years, in particular the changing role of the CFO and the new demands made of this position after the global financial crisis.

Readymade CVs is a resource book that offers several ways to design your CV for a multitude of jobs as well as tackling tricky situations such as returning to work, issues of age, unemployment and career change.

Unique in its clarity and breadth of coverage, Financial Management for Non-Financial Managers explains the essentials of accounting and finance for managers and professionals from non-financial backgrounds.

Explore the popularization of fashion and how marketers and branding experts have turned clothes and accessories into objects of desire with this insightful and practical guide to fashion branding.

How to Get Into Oxbridge is a comprehensive guide to the whole application procedure, covering the application timeline, college choice, personal statement writing and interview advice.

Walmart provides insight into both how the retail giant emerged from its humble roots to become a global retailing phenomenon as well as an outlook to what the future holds.

Subtitled )Ofsted And Its Effects On School Standards(. A controversial and provocative assessment of Ofsted.

Deconstruct the marketing of the most successful luxury goods brands and companies to reveal the unique and often paradoxical 'anti-laws' of successful luxury brand management, with this ground-breaking book.

Great Answers to Tough Career Dilemmas is the only book that tailors it's matrix of 1000 career solutions to each personality type. Find out what you're good at and discover the routes to success.

Campaign It! will improve the way you communicate and so enable you to achieve your desired outcomes more effectively and efficiently.

A guide to improving performance and productivity in any organization by effectively connecting business strategy with operations through streamlining interfacing activities.

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

A practical and accessible workbook that takes readers step by step through the strategic planning process, explaining the concepts and providing the tools and techniques needed to formulate and implement a strategic plan.

Think more broadly about brands and better serve your clients with a selection of essays from some of the best and brightest in the industry.

Add measurable value to your business with a more focused approach to people management and an understanding of people risk.

Considers the implications of global economic transformation for procurement, and discusses the value proposition offered by contemporary procurement to business.

Convert shoppers into buyers at the point of purchase more effectively with this book written by 35 experts from around the globe.

Supply Chain Risk Management provides a comprehensive overview of managing risk in supply chains. It explains how to identify, analyse, and respond to risk, and build a resilient supply chain.

The Complete Personality Assessment provides numerous tests and self-assessment exercises to reveal not only who we are right now, but what we can do and where we can go as individuals and in our working lives.

Journey through the history and evolution of the multi-billion dollar global beauty industry and understand the marketing strategies used by those who create and sell the most successful beauty products.

Design, implement and assess mentoring schemes in any organization to aid succession planning and talent development.

Spending Advertising Money in the Digital Age provides detailed advice, backed up by solid research, on how to understand today's complex media landscape, allocate a brand's media budget most accurately, and then deploy it most effectively in order to build business.