Bøker av Ray Goodwin

In today's competitive business landscape, great customer service is essential for success. How to Provide Great Customer Service, written by an expert with 25 years of experience in online sales, offers a comprehensive guide to delivering exceptional customer service. From understanding customer needs and expectations to creating a customer-focused culture, communicating effectively, anticipating customer needs, resolving complaints, and building loyalty, this book covers all aspects of providing excellent customer service. With practical tips and real-life examples throughout the book, readers will gain the skills they need to deliver outstanding service across all channels. Whether you're a business owner or a customer service professional looking to hone your skills, this book is an essential resource for achieving success in today's marketplace.

Are you tired of feeling undervalued and underpaid at work? Negotiating a raise can be intimidating, but it's an essential skill in today's competitive job market. In How To Negotiate a Raise, sales veteran and expert negotiator Ray Goodwin, shares his proven strategies for getting the salary you deserve. From assessing your value and building your case to conducting the meeting and following through on the agreement, this comprehensive guide covers every step of the negotiating process. You'll learn how to overcome obstacles, negotiate non-financial benefits, and navigate different contexts, such as cross-generational negotiations. But negotiating isn't just about money, it's also about promoting social change, supporting sustainability efforts, and empowering personal growth. That's why this book also explores negotiating for philanthropy and giving, entrepreneurship and innovation, health and wellness, and social responsibility. Whether you're a seasoned professional or just starting out in your career, this book is filled with practical tips and insightful advice that will help you succeed in negotiations both inside and outside the workplace. With this book as your guide, you'll gain the confidence to ask for what you deserve and create a more fulfilling professional life.

This is a comprehensive guide to developing the problem-solving skills necessary for success in any field. Through real-life examples and practical techniques, readers will learn how to tackle complex problems with ease and confidence. From understanding the problem to brainstorming solutions, evaluating options, implementing solutions, and reflecting on the process, this book covers all aspects of effective problem solving. Readers will also explore strategic thinking, critical thinking, analytical thinking, creative thinking, decision making, collaboration, leadership, change management, innovation, and continuous improvement. With a focus on ethics and digital problem solving in today's world, The Art of Problem Solving is essential reading for anyone looking to enhance their problem-solving skills and achieve success in their personal and professional lives.

Human Resource Management is a comprehensive guide to the theory and practice of managing people in organizations. This book covers all aspects of HRM, from recruitment and selection to employee relations, compensation and benefits, talent management, diversity and inclusion, workplace culture, international HRM, social responsibility and more. The book also explores the challenges facing HR professionals today and offers practical solutions for managing people in a rapidly changing business environment. With an emphasis on strategic planning and data-driven decision-making, readers will learn about the latest trends and best practices in HRM. Human Resource Management is an essential read for anyone interested in developing their skills as an HR professional or business leader. It is also a valuable reference for students studying human resource management or related fields.

Do you dream of starting your own business but are unsure where to begin? Are you an established entrepreneur looking to refine your skills and reach new heights of success? Look no further than this ultimate guide to cultivating the mindset necessary for achieving entrepreneurial success. With over 25 years of experience in online sales, author Ray Goodwin offers invaluable insights and practical tips for aspiring and seasoned entrepreneurs alike. From understanding the characteristics that set successful entrepreneurs apart from others to navigating the risks and uncertainties inherent in starting a new venture, this comprehensive guide covers everything you need to know about building a thriving business. Topics covered include: identifying your passion, developing a business plan, networking, marketing and branding, embracing technology, scaling your business, giving back, legacy and long-term vision, and much more provide a roadmap for success. With Successful Entrepreneur Mindset as your guide, nothing can stop you from achieving your dreams.