Bøker av Allyson D Gittens

RAND researchers surveyed military behavioral health technicians (BHTs) and licensed mental health providers about BHTs? contributions, training and supervision, and job satisfaction, as well as barriers to integrating them into clinical practice.

The authors evaluate call quality, call outcomes, and caller satisfaction for the Military OneSource call center for military personnel and their families. They provide recommendations for operations and identify areas for future study.