Norges billigste bøker

Customer Centric Support Services in the Digital Age

- The Next Frontier of Competitive Advantage

Om Customer Centric Support Services in the Digital Age

This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts. The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.

Vis mer
  • Språk:
  • Engelsk
  • ISBN:
  • 9783031370960
  • Bindende:
  • Hardback
  • Sider:
  • 305
  • Utgitt:
  • 3. januar 2024
  • Dimensjoner:
  • 148x210x19 mm.
  • Vekt:
  • 531 g.
  Gratis frakt
Leveringstid: 2-4 uker
Forventet levering: 20. januar 2025
Utvidet returrett til 31. januar 2025
  •  

    Kan ikke leveres før jul.
    Kjøp nå og skriv ut et gavebevis

Beskrivelse av Customer Centric Support Services in the Digital Age

This book explores how customer service can become the singular competitive differentiator for organizations in the digital era.
Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts.
The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.

Brukervurderinger av Customer Centric Support Services in the Digital Age



Gjør som tusenvis av andre bokelskere

Abonner på vårt nyhetsbrev og få rabatter og inspirasjon til din neste leseopplevelse.