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Marketing rarely seems to deliver on its promise.You probably don't have the budgets to compete with the big players. You find it difficult to justify spending all that money and you cannot be sure if your marketing budget is being wasted. Maybe you've hired marketing managers, experts or agencies who have promised much, but achieved little.Whatever your situation a practical detailed marketing plan with specific objectives, actions, and measures is essential - backed by a robust management process to keep the plan on track and ensure delivery. Without these two essential components your marketing will be ineffectual, slow, and underwhelming and your investments destined for failure. In The Business Leaders Essential Guide to Marketing, renowned business adviser, Stephen Dann sets out the methods, the tools, and the techniques to enable you to plan your marketing activity with clear measurable results and ensure you gain new customers.Whether you are a business owner, marketer, or entrepreneur, The Business Leaders Essential Guide to Marketing enables you to develop and implement marketing plans to achieve your commercial goals.You discover: Why marketing fails How to assess your current situation How to define your ideal customer How to develop messaging and brands Where to focus and what to measure What's in your marketing plan The process to ensure your marketing plans are implemented What might go wrong
An irreverent and wide-ranging treatise on building and maintaining a standout brand in business or in life, from the marketing mastermind behind countless iconic booze labels. Steven Grasse made a name for himself as not only a distiller but also the mind behind beloved brands like Hendrick's Gin and Sailor Jerry Rum and the guy who made cheap-beer-standbys like Narragansett and Miller High Life cool again. Through his work in advertising and marketing, Grasse has changed the game in the booze world and become an authority on building an authentic, enduring, and deeply beloved brand. Food & Wine has called him "the punk-rock prince of small-batch spirits." So how did he do it? Through practicing brand mysticism, a mentality for all endeavors based on keeping an open mind, taking risks, and developing authenticity-skills that have benefited him in booze, business, and beyond. In this book, he's sharing this practice with the world. Through lessons (big life things that feel like just cool stories), case studies (how did Sailor Jerry become the punk rock Captain Morgan?), and magical ingredients (what makes a great message sing), Brand Mysticism guides you through the steps it takes to channel entrepreneurial spirit into a brand, a business, a creative practice, or a life that breaks with tradition to achieve the remarkable.
This book was truly student-led in its design and development, and it incorporates digital marketing as central to what marketers do. It's a total package of resources, that combines quality examples, assessment and online resources to support the teaching and learning of introductory marketing modules in a digital age.
"An account manager. A foreign land. A giant corporation"--Cover.
The Rise Framework offers a fresh look at why businesses lose the prospects they should be winning and what to do about it; Doug Harrison outlines the ten mind traps that can drive customers away and provides clear action steps of how to counter them through The Rise Framework of Brand and Business building.
If You Want People to Read Your Book, Writing It Is Only the Beginning There has truly never been a better time to be an author. For the first time, authors have direct access to the public via the Internet - and can create a community eagerly awaiting their book. But where do new authors start? How do they sort through the dizzying range of online options? Where should they spend their time online and what should they be doing? Enter Fauzia Burke, a digital book marketing pioneer and friend of overwhelmed writers everywhere. She takes authors step - by - step through the process of identifying their unique personal brand, defining their audience, clarifying their aspirations and goals, and setting priorities. She offers advice on designing a successful website, building a mailing list of superfans, blogging, creating an engagement strategy for social media, and more. By following Burke's expert advice, authors can conquer the Internet and still get their next manuscript in on time.
The world of mass media, in which a few, prime national outlets controlled the messages we all see and hear, has largely vanished. The giant boulders you once had to move to get coverage - Oprah, the New York Times, CNN - have been smashed by the Internet, supplanted (but not entirely replaced) by scores of pebbles: the web sites, social media, blogs, podcasts and more that ace publicists Barbara Cave Henricks and Rusty Shelton call micromedia. This new breed of outlets is key to capturing public attention. Henricks and Shelton urge you to think less like a marketer and more like a media executive. Using real world examples and colorful anecdotes, they explain how to build a direct channel to your audience that you own. They offer tips for making the best use of rented space on forums like LinkedIn, Twitter, Facebook, Instagram, Snapchat, YouTube, among others. Further, they illustrate how attention in the online world can help you get the earned media attention of the still powerful outlets in the traditional space. This book puts you at the controls of creating momentum and building a personal audience. It allows you to take action, rather than wait for the media gatekeepers to unlock their doors or the general public to create the groundswell of ''''going viral.'''' Henricks and Shelton look past the attention - getting stunts to reveal the solid strategies and tactics that work.
In only one month, you can acquire the skills, tools, and techniques that will help you turn more prospects into loyal customers, increase your sales, and derive greater enjoyment from the experience. Organized into daily lessons on critical sales strategies, 30 Days to Sales Success is your roadmap to making sales more comfortable, more fulfilling, and more rewarding. Regardless of what you are selling--a product, a service, an idea, or a new direction--you have to understand the value of your offering and share it in a way that convinces people to participate. However, much of the sales advice today centers on the salesperson, not the customer, and entails aggressive cold-calling and upselling techniques. It's no wonder so many people dislike selling...and why so many people dislike being sold to. Luckily, there is another way--a path to customer-oriented sales, with a focus on value, service, and long-term relationships. Named "One of the Top 20 Sales Experts to Follow" by LinkedIn, Meridith Elliott Powell will equip you with critical strategies for sustainable, relationship-oriented sales success. First, you will gain a solid foundation in approaching sales--from preparing to meet your prospect for the first time, to better defining your selling style, to more effectively articulating the value you and your product or service add. Next, you will develop expertise in the sales call, perfecting your message, delivery, and listening skills. Finally, you will master the art of the follow-up, ensuring your customer's satisfaction, earning more referrals, increasing your offerings, and continuing your discussions. By reading the lessons and completing the journaling prompts and action items each day, you will progressively improve your sales savvy so that by the end of the month, you will feel more confident in your abilities and your natural sales style, more passionate about your work, and more empowered to sell with intention and efficacy.
This book provides a thorough and detailed understanding of tourism marketing principles and practice within the context of inter-organisational collaboration. It introduces concepts, theories and issues central to inter-organisational collaboration and includes a series of detailed thematic chapters.
A book unlike any other customer service guide, Willie's Way translates Willie's common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven strategies will impress, entice and win new customers with every interaction. As a successful speaker and author who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the common-sense wisdom he imparted has become known as Willie's Way. In Willie's Way, you too will learn Willie's unique brand of personalized service: How to woo customers so they come back again and againHow to wow customers so they tell their friends about youHow to win customers' long-term business by exceeding their expectationsHow to apply Willie's techniques to your own enterprises to build long-term customer loyalty "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence and sincerity can impact your customers, grow revenues and impact your bottom line. This is the best book I've read on customer service in a long time." -Joe Scarlett, Chairman of the Board, Tractor Supply Company "Van Hooser absolutely hit the bulls-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh insights in the pages of this brilliantly written gem." -Richard G. Kelley, Director of Sales Training, North America Axcan Pharma, Inc.
Here's a story of someone who started his career in sales, by chance. Read to know how he resolved the conflict of his mind and heart in making key decisions. The industry he will work in, the products he will sell were never planned. He just happened to be at the right place at the right time. This book captures stories of learning, inspiration, and motivation for anyone wanting to start his career in marketing, sales, key account management and customer service in any industry. There's so much to learn, so much to absorb from the various forums we attend, from the people we meet, and from the books we read. This book will make you write your story too.
Are you looking for an online business that you can start today? If so, affiliate marketing is for you. This method of earning money through the Internet has been around for more than two decades and people are still using the same model today as 20 years ago. This book will teach you everything you need to know about affiliate marketing. It discusses how it all started and evolved to the multi-billion dollar industry that it is today. In this book, we will discuss how you can get your slice of the affiliate marketing pie. You will learn how you can start with this business and build your affiliate marketing assets from scratch. You will also learn how to develop content and drive massive amounts of traffic to them through organic (free) and paid methods. Lastly, we talk about the different strategies on how you can become successful as an Internet marketer and how you can earn a lot of money with Affiliate Marketing. With the help of this book, you will be on your way to earn a six-figure monthly income. Start building your affiliate marketing empire today!
Claudia Bünte und Bernhard Wecke geben einen Überblick über die Bedeutung und den aktuellen Einsatz von Künstlicher Intelligenz (KI) im Marketing und zeigen im Ausblick, wie sich KI im Marketing weiterentwickeln wird. Die aktuelle Studie unter 158 Marketing-Managerinnen und -Managern sowie eine Vielzahl von Interviews mit ExpertInnen geben einen umfassenden Eindruck über heutige und aktuell geplante Einsatzgebiete von KI im Marketing. Ein Leitfaden erklärt Schritt für Schritt den Einsatz von KI in einem ersten Piloten. Konkrete Use Cases zeigen, welche SaaS-Tools unterstützen, die wichtigsten Aufgaben im Marketing mittels KI mit Impact zu erledigen.
Dieses Buch liefert einen Überblick über neue Einsatzmöglichkeiten und Wirkmechanismen von digitalem Marketing. Es gibt vielfältige Impulse und zeigt anhand eines breiten Themenportfolios, welche Strategien sich für die praktische Anwendung in der Wirtschaft eignen.¿¿ Die Autor:innen, allesamt Hochschuldozierende und praxiserfahrene Marketingexpert:innen, betrachten dabei die Auswirkungen der kontinuierlichen Vernetzung und Digitalisierung im gesamten Marketingprozess ¿ und geben Antworten auf folgende Fragen: Welche Auswirkungen hat die Digitalisierung auf die Kund:innen? Wie emotionalisiert man Kundenbeziehungen und wie sieht eine erfolgreiche Customer Journey aus? Welche Potenziale haben Open Innovation, Growth Hacking, Blockchain und Künstliche Intelligenz im Marketing? Was gilt es bei E-Commerce-Strategien und beim Dynamic Pricing zu beachten? Was ist eine Corporate Digital Responsibility und welche Bedeutung haben Corporate Podcasts? Was müssen Unternehmen in besonderen Segmenten wie im B2B oder auch bei der Zielgruppe 50+ heute beachten? Ein leicht verständliches und praxisnahes Werk, das Marketingverantwortliche in Unternehmen in die Lage versetzt, gezielt dort nachzusteuern, wo sie gerade akuten Bedarf haben. Mit Beiträgen von:Elisa Dorothee Adam Christoph Albers Prof. Dr. Josef Arweck Prof. Dr. Thomas Bolz Prof. Dr. Georg Bouché Simon Ens Dr. Eva Ghazari-ArndtProf. Dr. Maik Günther Prof. Dr. Nele Hansen Dr. Natascha Hebestreit Prof. Dr. Claudia Hess Prof. Dr. Dr. Dietmar Janetzko Prof. Dr. Marion Kalteis Prof. Dr. Jan Thido Karlshaus Prof. Dr. Anna Klein Prof. Dr. Ralf Kneuper Prof. Dr. Cordula KreuzenbeckProf. Dr.Alexandra Kühte Prof. Dr. Sibylle Kunz Prof. Dr. Rico ManßProf. Dr. Michaela Moser Prof. Dr. Susanne O¿Gorman Prof. Dr. Jochen Panzer Prof. Dr. Sven Pastowski Prof. Dr. Jan Pieper Prof. Dr. Jonas Polfuß Prof. Dr. Katharina-Maria Rehfeld Prof. Dr. Verena Renneberg Prof. Dr. Angela Rohde Prof. Dr. Uta Scheunert Prof. Dr. Daniel Schmid Prof. Dr. Benjamin Krischan Schulte Prof. Dr. Carsten Skerra Prof. Dr. Felix Wölfle Prof. Dr. Lisa-Charlotte Wolter Prof. Dr. Matthias Zeisberg Prof. Dr. Ina zur Oven-Krockhaus Prof. Dr. Tanja Zweigle
Wenn Personen mit hohem Einkommen eine Einkaufssituation mit Kunden mit niedrigem Einkommen erleben, konnen sie eine Bedrohung ihrer sozialen Identitat erfahren. Kateryna Ukrainets untersucht zwei Faktoren, die zu dieser Auswirkung fuhren: die soziale Stigmatisierung von sozialen Gruppen mit niedrigem Einkommen, die in einer Gesellschaft mit hoher Machtdistanz vorherrscht, und eine gruppenbezogene Selbstdiskrepanz, die ein Kunde mit hohem Einkommen in einer Einkaufssituation mit niedrigen Preisen erlebt. Unabhangig von ihren Quellen hat die Bedrohung der sozialen Identitat nachweislich negative Auswirkungen auf das Konsumentenverhalten und als Folge davon auf die finanzielle Performance eines Unternehmens. Auf der Basis mehrerer empirischer Untersuchungen zeigt die vorliegende Arbeit die Rolle des kulturellen Wertes der Machtdistanz auf den Effekt der sozialen Stigmatisierung von Personen mit niedrigem Einkommen auf das Konsumentenverhalten von Personen mit hohem Einkommen in einem Niedrigpreis-Einkaufskontext. Auerdem wird gezeigt, welche Marketinginstrumente Unternehmen einsetzen konnen, um eine soziale Identitatsbedrohung zu entscharfen.
In diesem Buch erfahren Sie, wie digitale Veranstaltungen emotional beruhren konnen. 28 erfahrene Event-Manager und Kommunikations-Experten haben ihr Know-how zusammengetragen, wie Beruhrung auch auf Distanz gelingen kann. Sie zeigen, was es dazu in den Vorbereitungen, im Verlauf uber Ankommen und Einstieg, im dialogischen Prozess bis hin zum Check-out und nach der Veranstaltung braucht.Der Raum fur die Begegnung von Menschen muss inszeniert werden- bei virtuellen Begegnungen, noch detaillierter, einfuhlsamer und zielgerichteter als bei physischen. In diesem Buch erhalten Sie Inspirationen, wie Sie das Gefuhl des Getrennt-seins uberwinden und Menschen in einen echten Kontakt bringen konnen - vom internationalen Management-Meeting bis zur lokalen Burgerbeteiligung, vom intensiven Online-Training zur virtuellen Zusammenarbeit bis zur Online-Lehre.Anhand vieler Praxisbeispiele erhalten Sie Ideen, wie Online-Meetings auch hinsichtlich Emotionen, tiefgreifendem Dialog und soziodynamischer Prozesse gelingen konnen. Aus dem InhaltWie kann die virtuelle Realitat das Gefuhl der tatsachlichen Teilnahme erzeugen?Wie lassen sich personliche Begegnungen intelligent matchen?Wie und mit welchen Methoden gelingt Interaktivitat?Wie werden Veranstaltungen inhaltlich relevant und menschlich authentisch?Welche vielfaltigen und einfach zu bedienenden Werkzeuge oder Methoden haben sich bewahrt?Wie kann eine wirksame Dramaturgie echte Gefuhle bei den Teilnehmern schaffen?Wie bereiten wir uns personlich vor, wenn wir ein Online-Veranstaltungen durchfuhren wollen?
Nobody likes cold calling. At the same time, the phone is and remains the most effective way to get qualified appointments with new business clients. The question is: How can the initial contact by phone be made genuine, simple, and highly successful? Moreover, how can cold calling be made enjoyable-for you and your customer? The answer lies in this book. Tim Taxis not only shows what you have to do, but above all, how to do it. Tim Taxis' concept is new and unique. Short, incisive, and vital-with countless examples culled from experience and designed for practical application. "e;Top trainer Tim Taxis has succeeded in something that we haven't seen in a long while: genuinely new approaches in cold calling. These approaches are extremely effective and lend themselves to application seamlessly."e; Christian Petschik, Vice President Sales, arvato AG - a Bertelsmann company "e;There are countless books on sales and prospecting. My impression is that they offer old wine in new skins. This book is completely different. It provides brand-new techniques which you've never seen before. With this book you will open the doors of decision makers which have remained closed until now."e; Chris Debner, Executive Director, Ernst & Young ENJOY THE NEXT 45 MINUTES OF INSPIRATION AND A FULFILLING READ!
Understand the security issues in Electronic Payment Systems. Get familiar with the concept of Electronic banking and online publishing Who this book is for.
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