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Almost 80% of CEOs say that their organization must get better at managing external relationships. According to The Economist, one of the major reasons why so many relationships end in disappointment is that most organizations 'are not very good at contracting'. This ground-breaking title from leading authority IACCM (International Association for Contract and Commercial Management) represents the collective wisdom and experience of Contract, Legal and Commercial experts from some of the world's leading companies to define how to partner for performance. This practical guidance is designed to support practitioners through the contract lifecycle and to give both 'supply' and 'buy' perspectives, leading to a more consistent approach and language that supports greater efficiency and effectiveness. Within the five phases described in this book (Initiate, Bid, Development, Negotiate and Manage), readers will find invaluable guidance on the whole lifecycle with insights to finance, law and negotiation, together with dispute resolution, change control and risk management. This title is the official IACCM operational guidance and fully supports and aligns with the course modules for Certification.

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and outputs Related processesTools and techniques Key Performance Indicators Critical Success FactorsProcess Improvement roles Benefits of effective Process Implementation challenges and considerationsTypical assets and artefacts of an Improvement program

Dieses Taschenbuch ( pocketguide ) bietet eine Zusammenfassung der PRINCE2 Methode. Es ist eine kompakte Einführung und gibt einen gut strukturierten Überblick.Die Zielgruppe für dieses Taschenbuch sind alle, die an der Methode PRINCE2 interessiert sind oder allgemein einen methodischen Projektmanagementansatz suchen. Das Buch ist für Mitarbeiter in einem PRINCE2 Projekt sehr geeignet und bietet eine ausgezeichnete Grundlage zur Vorbereitung auf die Foundation Prüfung PRINCE2 in der Version 2009.Dieses Taschenbuch basiert auf der PRINCE2 Methode in der Version 2009.Dieses Taschenbuch bearbeitet die Prozesse, Themen und Prinzipien des Projektmanagements und der Methode PRINCE2.Anpassen von PRINCE2 an die Projektumgebung gibt Empfehlungen zum modulieren der Methode an die konkreten Randbedingungen des Projekts und der Organisation.Dieses Taschenbuch bietet eine komplette und präzise Beschreibung der PRINCE2 2009 Edition für alle die in Projekten oder mit Projektmanagement zu tun haben.

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following:* Introduction to the Service Lifecycle* Lifecycle phase: Service Strategy* Lifecycle phase: Service Design* Lifecycle phase: Service Transition* Lifecycle phase: Service Operation* Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book.'Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management.'Kevin Holland, Service Management Specialist, NHS 'Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners.'Claire Agutter, ITIL Training Zone

Note: This pocket book is available in several languages: English, German, French, Spanish, Dutch.Ce guide de poche est basé sur le Guide PMBOK® Cinquième édition. Il contient un résumé du Guide PMBOK®, fournissant une introduction rapide ainsi qu'une vue d'ensemble structurée de cadre de management de projet. Ce guide de poche porte sur les thèmes et problèmes clefs du management de projet et du Guide PMBOK® de la manière suivante: * Termes et définition principales utilisés professionnellement en management de projet.* Une brève vue d'ensemble des activités du PMI incluant l'organisation et ses référentiels: Guide PMBOK®, Référentiel pour le management de portefeuille, Référentiel pour le management de programme et d'autres référentiels.* Les éléments essentiels du cycle de vie des projets et des organisations.* Quelles sont les principaux domaines de connaissances et processus de management de projet ? Le principal groupe ciblé par ce guide de poche est toute personne ayant un intérêt à comprendre le cadre et l'approche systémique du management de projet décrits par le Guide PMBOK®. Ce livre est aussi très utile pour les membres d'une équipe de management de projet dans un environnement de projet utilisant le Guide PMBOK® comme référence commune. Une description complète et concise du Guide PMBOK®, pour toute personne impliquée dans des projets ou le management de projet, pour seulement 15,95!

Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is the discipline that focuses on protecting and securing these assets against the threats of natural disasters, fraud and other criminal activity, user error and system failure. Effective information security can be defined as the ‘preservation of confidentiality, integrity and availability of information.’ This book describes the approach taken by many organisations to realise these objectives. It discusses how information security cannot be achieved through technological means alone, but should include factors such as the organisation’s approach to risk and pragmatic day-to-day business operations. This Management Guide provides an overview of the implementation of an Information Security Management System that conforms to the requirements of ISO/IEC 27001:2005 and which uses controls derived from ISO/IEC 17799:2005. It covers the following: CertificationRiskDocumentation and Project Management issuesProcess approach and the PDCA cyclePreparation for an Audit