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Managing Market Relationships explains what relationship marketing entails, how it is implemented, how it evolves, and how it is controlled. Building on research with colleagues, Adam Lindgreen argues that companies must add value - either through their products and services or through their relationships, networks, and interactions.
Recent advances in medical technology have provided healthcare staff with the possibility of maintaining the life of a brain-dead pregnant woman on life-support in order to achieve successful delivery of the foetus
This unique collection of essays examines the environmental problems facing contemporary Nigeria. The relationship between environmental degradation and such social issues as poverty and pollution growth has been impressively analyzed.
Hodgson and Carter present a volume that contributes to the ongoing debate in Knowledge Management. They develop themes explored in Roy Jacques' influential text, Manufacturing the Employee, as a starting point the authors consider the status of contemporary management knowledge.
This highly original and carefully researched work outlines the relationship between national and organizational culture, empirically investigates forms of organizational culture in Germany, and considers how economic performance and innovation are consequently affected
There is more than a touch of ''The Emperor''s New Clothes'' in the way many organizations approach project management and the consequences are all too clear: project methodology inappropriately applied; little or no consideration of complexity or ambiguity; alienation of the stakeholders and a statistically poor record of performance for major business or infrastructure projects. Charles Smith''s groundbreaking book Making Sense of Project Realities offers convincing explanations as to why project management theory and practice have become disconnected and describes the kind of complex, human skills that are required to deliver successful projects. The text draws heavily on the experiences of practising project and programme managers from across private and public sector organizations, many of whose stories were shared and analysed during the two-year research network ''Rethinking Project Management'', which brought together thought leaders on project management from consultancy, industry and academia. The result is a highly readable, very credible and imaginative exploration of the nature of projects and programmes that will strike a chord with every project practitioner; a book that offers a realistic set of ideas for developing creative and effective project players, who understand the purpose of what they are doing, the context within which they are working, and the people with whom they need to engage. Update: Several MBA Courses use this book and the tutor feedback is encouragingly positive, including: "can be used from day one to change the mindset of the students concerning projects and their management."
Improving equity and efficiency in the long-term care of older people is an international concern, with governments attempting to ensure that policies and practice develop so that resources are used to best effect
P.F. Strawson has been a major and influential spokesman for ordinary language philosophy throughout the late twentieth century, studying the relationship between common language and the language of formal logic. This reissue of his collection of early essays, Logico-Linguistic Papers, is published with a brand new introduction by Professor Strawson but, apart from minor corrections to the text, these classic essays remain original and intact. Logico-Linguistic Papers contains Strawson''s major essay, ''On Referring'', in which he disputed Bertrand Russell''s theory of definite descriptions, distinguishing between referring to an entity and asserting its existence. The book contains twelve essays in all, grouped by subject matter. The first five are concerned with the topic of singular reference and predication and the last three are all responses to J.L. Austin''s treatment of the topic of truth. Strawson disputes the correspondence theory of truth, maintaining that facts are what statements (when true) state. The remaining papers deal with meaning, speech acts, logical truth and Chomsky''s views on syntax.
Living With Urban Environmental Health Risks examines the extent and nature of environmental problems in urban areas in Ethiopia and their impact on health. The book points to the economic and political causes that underlie many of the urban problems in the country.
This volume brings together for the first time the papers which have shaped and defined the field of interpersonal development. It celebrates the maturation of the subject by bringing together the best work by scholars who have been instrumental in furthering the field.
Written in an accessible style and providing a balanced perspective, the book is ideal for non-specialists in training, such as student nurses and social workers and for anyone with an interest in this complex, ever-present and emotive issue.
Lives of the Philadelphia Engineers examines the emergence of a new class of industrial entrepreneur and the world it confronted and shaped. Historians are reluctant to examine nineteenth-century American business leaders as a social group and this study helps remedy the defect.
Liberation Theology and Sexuality is a book about 'doing Liberation Theology in Latin America' in the twenty-first century. The style of doing theology remains the same, but this book reflects the work of a new generation of liberation theologians developing a theology that offers a wider and more complex critique of reality.
A comparative analysis, this study examines the interactions of early modern male and female writers within the context of literary circles. In particular, Campbell examines how the querelle des femmes as a discursive rhetorical tradition of praise and blame influenced perceptions of well-educated women who were part of literary circles in Italy, France, and England from approximately 1530 to 1650. To gain a better sense of how querelle language and issues were used for or against learned women writers, Campbell aligns selected works by female and male writers, pairing them to analyze how the woman writer responds, deflects, or rewrites the male writer''s ideological script on women. She focuses first on the courtesan Tullia d''Aragona''s response in her Dialogo della infinità di amore to Sperone Speroni''s Dialogo di amore, and contrasts the actress/writer Isabella Andreini''s pastoral La Mirtilla with Torquato Tasso''s Aminta. She then discusses the influence of Italian actresses upon the manners and mores of French women of the Valois court, especially focusing on performative aspects of French women''s participation in court and salon rituals. To that end, she examines the influential salon of the aristocratic, learned Claude-Catherine de Clermont, duchesse de Retz, who encouraged the writing of positive querelle rhetoric in the form of Petrarchan, Neoplatonic encomiastic poetry to buttress her reputation and that of her female friends. Next, Campbell reads Louise Lab D‘t de Folie et d''Amour against Pontus de Tyard''s Solitaire premier to illustrate the tensions between a traditional and nontraditional querelle stance. She then discusses Continental influence upon English writers in the context of the Sidney circle in England. Moving to the closet dramas of the Sidney circle, Campbell examines the solidarity these writers demonstrated with nontraditional stances on querelle issues, and, finally, she explores how three generations of English literary circles con
This book examines the institutional roots of the persistent differences in economic performance of firms, industries and countries in Africa. It draws attention to the role of institutions in supporting technical change and shows how technological progress is central to competitiveness in a global context.
This book develops a sociological understanding of law making in the European Union. In particular, the book focuses on the social function of law in new governance structures promoting decentralized and flexible procedures that encourage deliberation, participation of stakeholders, and public dialogue.
Socio-legal research on the legal experiences of the poor reflects an understanding of the close connection between economic inequality and law.
During the past decade, the rise of online communication has proven to be particularly fertile ground for academic exploration at the intersection of law and society. Scholars have considered how best to apply existing law to new technological problems but they also have returned to first principles, considering fundamental questions about what law is, how it is formed and its relation to cultural and technological change. This collection brings together many of these seminal works, which variously seek to interrogate assumptions about the nature of communication, knowledge, invention, information, sovereignty, identity and community. From the use of metaphor in legal opinions about the internet, to the challenges posed by globalization and deterritorialization, to the potential utility of online governance models, to debates about copyright, free expression and privacy, this collection offers an invaluable introduction to cutting-edge ideas about law and society in an online era. In addition, the introductory essay both situates this work within the trajectory of law and society scholarship and summarizes the major fault lines in ongoing policy debates about the regulation of online activity.
This volume highlights important classic and contemporary works by law and society scholars who analyze the complex and often highly political relationship between law and families.
Language, Custom and Nation in the 1790s shows for the first time how the radical 'Jacobin' poets, and their ideas of a 'revolutionary' poetry, were impelled - even 'invented' - by the seventeenth-century English philosopher John Locke.
This volume brings together ten essays that together provide an introduction to the role, influence and effectiveness of Labour Party activists across Britain.
In recent years, there has been an acute crisis of worker representation in the finance sector in Britain. Labour union and staff association membership and density has fallen, collective organisation has experienced dislocation and disorganisation and worker self-confidence has been sapped. Prior to this, there was a sense of an identifiable trajectory towards greater ''unionateness'' by labour unions and staff associations, with the sector moving towards growing self-identification of employees as ''workers'' and the use of traditional tools of collective bargaining such as threats of strikes and strikes themselves. This study documents and explains these changes in wider historical terms, providing invaluable reading for those interested in the future of both the labour movement and the finance sector.
Since 1990, foreign direct investment (FDI) has quickened economic modernization in Central Europe. In the case of investments by West European companies, this book reveals various emerging models of industrial relations but also a clear tendency towards company centralization.
This volume focuses on the Information and Communication (ICT) revolution and its impact on economic growth. Even though the emergence of the knowledge economy is at the center of attention by media and is often a subject of economic policy debate, economic research on the issue is still relatively underdeveloped and many aspects of it are still awaiting proper theoretical and empirical scrutiny. One important question is whether, as many economists and opinion leaders maintain the knowledge economy and the new information technologies have fostered the birth of a ''new economy'' which by inducing a strong productivity growth in most sectors, is behind the impressive growth of GDP experienced by the US economy. Empirical research has in fact been unable to provide a conclusive answer to this question. This book debates this issue and provides the opportunity to discuss the economic and social effects of the ICT revolution. It also focuses on the functioning and the micro-economic structure of the ICT sector, as well as on its impact on various industries, on the financial system and on the labor market. It analyses the role of the ICT revolution on regional development and it addresses important policy issues such as its consequences for antitrust legislation and government regulation.
Eco-labelling programmes have been in existence for many years but their recent growth now extends to many products and services. The academic literature has grown in response and there have been several theoretical and empirical advances. This volume presents the best of previously published research on the design and effects of eco-labelling programmes.
The author analyzes how the concept of labor as a calling, which was assisted by early modern experiments in democracy, print, and Protestant religion, had a lasting effect on the history of authorship as a profession. In so doing, she reveals the construction of an approach to early modern authorship that values diligence.
This study examines the traditional theory of just war in the light of modern principles of international law relating to the prohibition on the use of force repeatedly stressed by UNGA (United Nations General Assembly) resolutions and accepted by the ICJ (International Court of Justice).
Presenting a unique blend of historical and contemporary research from a range of interdisciplinary and theoretical analysis, this book examines the intersection of 'race', gender and national identity. Focusing on New Zealand, the book highlights the ways in which shifts in national identity shape and limit legal claims for redress for historical racial injustices internationally.
This collection embodies a debate that explores what could be characterised as the tension between judging and understanding. It seems that after a particular threshold of understanding of the basic facts leading to a given moral transgression, the more we understand the context and motives leading to crime, the more likely we are to abstain from harsh retributive judgement.
The author examines not only familiar novels like Lord Jim but also less-studied works such as Romance and The Rover, using Robert Miles's model of the 'philosophical romance' to show that for Conrad, romance is also philosophically engaged with issues of ideology.
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