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End of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Customer success management (CSM) is thus the fastest growing business function. It was first implemented in selected service businesses, but currently CSM applications are spreading globally across industries.This book provides a clear understanding of CSM for practitioners based on comprehensibly prepared knowledge from practical and scientific resources. The book can be used as a practical guide to learn about CSM process and the roles, necessary capabilities, and expectations toward customer success managers. Furthermore, it also shows how CSM differs from and, at the same time, relates to existing customer-related management concepts such as value-based selling, key account management and customer relationship management. The presented insights are not only relevant for customer success managers, but also for those aiming at such a position in the future. The bookis also useful for supplier and customer representatives who are connected with customer success management activities in their daily business.

This book integrates technical analysis in the capital markets: stock market theories, valuation approaches, portfolio theories, company analysis. In addition to deepening the overall inspection of technical analysis, the book will challenge the corporate norm and offer alternative theories, sometimes even contrary theories, and explore related areas in the context of increasing investment efficiency. Unlike other research in this area, this approach does not consider technical analysis as an ultimate and absolute truth and recognizes that by studying all aspects of an interdisciplinary problem, the chances of success increase substantially.¿The book will be of specific interest to academics, students and practitioners of financial markets.

This volume analyzes ecological and socio-economic risks due to climate change in the Himalayan mountain ecosystems, communities, and proposes adaptation strategies and sustainability practices. In order to better understand the potential actions required to improve natural resource conservation and the development of mountain people's livelihoods. The authors discuss the current status of local knowledge system on various environmental aspects of conservation and sustainable use of mountain resources in the Himalaya. The book addresses the institutional capacities, gaps, and priority areas of capacity building to strengthen policies and governance in regard to climate change, landuse management, biodiversity conservation, and sustainable management in the Himalayan region. The aim of this book is to enhance coordination building among policymakers, planners, mountain communities to foster collaboration between different stakeholders by understanding local perceptions of climate change as well as variability issues, and establishing adaptation strategies to cope with these impacts. The chapters incorporate theoretical and applied aspects, and may serve as baseline information for the sustainability of mountain ecosystems through the contribution of multidisciplinary and interdisciplinary expertise from the Himalayan region. The book will be useful for students, teachers, and researchers working in different areas pertaining to mountain ecosystems, as well as policymakers and planners working on issues related to the sustainability of the mountain ecosystem.

This book provides an English translation of the early fundamental contributions of Lothar Meyer (1830-1895) regarding his independent discovery, coincident with that of Dmitrii Mendeleev, of the periodic system of the elements. Although an English translation of the 5th edition of Meyer's book Modern Theories of Chemistry and their Significance for Chemical Statics was published in 1888, this will be the first time that these crucial early texts will be available in English. These writings reveal details regarding Meyer's research pathway to the idea of periodicity and to an arrangement of the chemical elements in tables and graphs.An introductory commentary and interpolated editorial footnotes to the texts clarify the (physico)-chemical background regarding the various shifts in thought during the crucial period from 1860 to the early 1870s. A short biography of Lothar Meyer completes the book.The volume includes a complete translation of the first edition of Modern Theories of Chemistry and their Significance for Chemical Statics (1864), the ground-breaking paper "e;The Nature of the Chemical Elements as a Function of their Atomic Weights"e; in Annalen der Chemie und Pharmacie, suppl. vol. 7 (1870), 354-64, and portions of the revised second edition of Modern Theories of Chemistry and their Significance for Chemical Statics (1872).

This book explores how lessons from past urban planning experiences can inform current debates on urban agriculture. Productive landscapes today have been posited as instruments for the positive transformation related to territorial fragility and abandonment, promoting social cohesion, food security and wider environmental and economic benefits. The book will re-map the way in which seeming landscape limitations and challenges can be turned into potential, innovation and a new lease of urban-rural life. It does so by drawing on significant past urban agricultural experiences in planning as vectors for new critical reflections relevant to re-igniting ideas for future envisioning of urban scenarios in which productive landscapes play fundamental transformative roles. The focus is on planning ideas and the roles of key individual planners, all of which have designed agricultural strategies for the city at some point in their careers. It intends to help us today reimagine urban-rural relationships, and the transformation of under or mis-used urban open spaces, peri-urban areas, fringe conditions and in-between spaces.

Integrins are heterodimeric cell surface receptors which anchor cells to different extracellular matrix proteins or act as cell-cell receptors. They play pivotal roles not only across a wide range of physiological processes including tissue morphogenesis, wound healing, and regulation of cell growth, but also in numerous pathological conditions such as autoimmunity, infectious disease, and carcinogenesis.This book aims to provide readers a summary of the most important integrins and their respective biological functions. Readers will learn about knockout- and animal models to study the functionality of key collagen-, laminin-, and nephronectin-binding integrins. Additionally, the role of integrins in pathological tissue remodeling in joints and in developing and diseased cardiac tissue are discussed. Reviews of the current knowledge of the role of integrins in tissue and tumor fibrosis, angiogenesis and tumor progression are an important part of this work. Finally, the bookdiscusses integrins in the context of the immune system, how to target integrin-ligand interactions with antibodies, and the role of integrins as receptors for bacterial and viral cell invasion. Both experienced researchers and clinicians, as well as PhD students who wish to study the extracellular matrix and cell adhesion molecules will find ¿Integrins in Health and Disease - Key Effectors of Cell-Matrix and Cell-Cell Interactions¿ authoritative, easily accessible, and vastly informative.The series Biology of Extracellular Matrix is published in collaboration with the American Society for Matrix Biology and the International Society for Matrix Biology.

This book gives a sincere yet honest representation of modern nursing in all its forms rather than purely focusing only on the ¿good¿ ¿the funny¿ ¿the sad¿ or the ¿ugly¿. This book provides a collection of stories that concentrate on nursing, that validates, educates and encourages those undertaking a career in nursing. In addition, this book also celebrates the amazing rewards that the unique career of nursing has to offer, for those who can find a way to persevere through the challenges.There is a high rate of burnout among nurses in their early days of practice, because of the high demands placed on them by the healthcare system; hospital administrations; the expectations of management, patients, families and carers; and the sheer size of the patient loads with complex needs these days.The global pandemic erupting has now pushed a health care service that was already under pressure to now be in complete crisis. The world now knows that we need more nurses employed to be able to move forward from this calamity. This book closes that gap in that it encourages the readers to continue to pursue a career in nursing (despite the challenges that the profession holds) while also positively promoting the incredible work that nurses do.The chapters within this book, explore a cornucopia of different aspects of nursing including: caring for dying patients, dealing with bodily fluids and how patients are not very good at working out how sick they really are. The book also covers how to manage the care of patients with complex mental illnesses and those contemplating suicide. This book is targeted at nurses who may feel a little overwhelmed with the world that is nursing but who wish to thrive and further their career. Discussion questions at the end of the book further add to the reflection and learning process of the reader.

This book analyzes how contemporary visual art can visualize environmental crisis. It draws on Karen Barad¿s method of ¿agential realism,¿ which understands disparate factors as working together and ¿entangled.¿ Through an analysis of digital eco art, the book shows how the entwining of new materialist and decolonized approaches accounts for the nonhuman factors shaping ecological crises while understanding that a purely object-driven approach misses the histories of human inequality and subjugation encoded in the environment. The resulting synthesis is what the author terms a border ecology, an approach to eco art from its margins, gaps, and liminal zones, deliberately evoking the idea of an ecotone. This book is suitable for scholarly audiences within art history, criticism and practice, but also across disciplines such as the environmental humanities, media studies, border studies and literary eco-criticism.

The once esoteric idea of embedding scientific computing into a probabilistic framework, mostly along the lines of the Bayesian paradigm, has recently enjoyed wide popularity and found its way into numerous applications. This book provides an insider¿s view of how to combine two mature fields, scientific computing and Bayesian inference, into a powerful language leveraging the capabilities of both components for computational efficiency, high resolution power and uncertainty quantification ability. The impact of Bayesian scientific computing has been particularly significant in the area of computational inverse problems where the data are often scarce or of low quality, but some characteristics of the unknown solution may be available a priori. The ability to combine the flexibility of the Bayesian probabilistic framework with efficient numerical methods has contributed to the popularity of Bayesian inversion, with the prior distribution being the counterpart of classical regularization. However, the interplay between Bayesian inference and numerical analysis is much richer than providing an alternative way to regularize inverse problems, as demonstrated by the discussion of time dependent problems, iterative methods, and sparsity promoting priors in this book. The quantification of uncertainty in computed solutions and model predictions is another area where Bayesian scientific computing plays a critical role. This book demonstrates that Bayesian inference and scientific computing have much more in common than what one may expect, and gradually builds a natural interface between these two areas.

¿This book is a remarkable achievement¿ Gerd GigerenzerThis book offers practical approaches to working in a new field of knowledge - Civic Statistics - which sets out to engage with, and overcome well documented and long-standing problems in teaching quantitative skills. The book includes 23 peer-reviewed chapters, written in coordination by an international group of experts from ten countries. The book aims to support and enhance the work of teachers and lecturers working both at the high school and tertiary (university) levels. It is designed to promote and improve the critical understanding of quantitative evidence relevant to burning social issues ¿ such as epidemics, climate change, poverty, migration, natural disasters, inequality, employment, and racism.Effective citizen engagement with social issues requires active participation and a broad understanding of data and statistics about societal issues. However, many statistics curricula are not designed to teach relevant skills nor to improve learners' statistical literacy. Evidence about social issues is provided to the public via print and digital media, official statistics offices, and other information channels, and a great deal of data is accessible both as aggregated summaries and as individual records. Chapters illustrate the approaches needed to teach and promote the knowledge, skills, dispositions, and enabling processes associated with critical understanding of Civic Statistics presented in many forms. These include: statistical analysis of authentic multivariate data; use of dynamic data visualisations; deconstructing texts about the social and economic well-being of societies and communities. Chapters discuss: the development of curricula and educational resources; use of emerging technologies and visualizations; preparation of teachers and teaching approaches; sources for relevant datasets and rich texts about Civic Statistics; ideas regarding future research, assessment, collaborations between different stakeholders; and other systemic issues.

This contributed volume provides academic insights into the digital financial world. It illustrates the state-of-the-art research on financial technology and innovation with special focus on the impact in society. Technologies are not only door openers for the digital world, but they are also key drivers of change. These key drivers of digitalization, accelerating the pace, are literally forcing individuals to adapt. The authors discuss these dynamics and reflect on society¿s adaptability. The first part of the book focuses on cryptocurrencies as disruptive technology. It discusses the status quo, future trends and legal frameworks for virtual money. The second part of the book sheds light on value creation in a digitalized world. The authors discuss digital platforms and economic networks and the impact of digital dominance.

This book includes original essays by prominent researchers and practitioners in the field of postal and delivery economics, originally presented at the 29th Conference on Postal and Delivery Economics held online, September 1-3, 2021. The central focus of the book is the short and long-term impact of covid-19 pandemic on the sectors, both from the economic and regulatory perspectives. Other important topics include the unstoppable growth of e-commerce and the implications for delivery market; solutions for the ¿last mile¿, and the associated challenges in terms of sustainability. Chapters also discuss traditional topics for postal and delivery sectors, such as the competitive dynamics in the sector, the business strategies of postal operators, as well as the definition and funding of the Universal Service Obligation. This book will be a useful tool not only for graduate students and professors interested in postal and regulatory economics, but also for postal administrations, consulting firms, and federal government departments.

This book features contributions from the GTM 2020 International Meeting on Game Theory held virtually from St. Petersburg, Russia, including presentations by plenary speakers. The topics cover a wide range of game-theoretic models and include both theory and applications, including applications to management.

¿This book constitutes the refereed proceedings of the XXIst International Conference of the Italian Association for Artificial Intelligence on AIxIA 2022 ¿ Advances in Artificial Intelligence, which was held in Udine, Italy, during November 28¿December 2, 2022.The 33 full papers and 1 invited paper presented in this volume were carefully reviewed and selected from 54 submissions. They were organized in topical sections as follows: Hybrid Approaches; Graphs and Networks; Multiagent Systems; Automated Planning and Scheduling; AI Applications; Miscellany; Natural Language Processing; and Keynote talk.