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When your customers succeed, your business succeeds. Customer Success is all about generating revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals - and Kellie Lucas is a pioneer in the discipline.Discover how to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional - in just 6 minutes!

Endlessly distracted? Rob Hatch gets it. And he's here to show you how to reclaim your time and attention in a world of technology that's trying to take them away from you.Improve your creativity, happiness, and success, in just 6 minutes!

Even if you're used to managing small teams, you'll find the dynamics of a big team very different. As projects scale up in size and complexity, the skills you need to manage effectively change. It's less about the technical aspects of project delivery, more about integrating different sub teams into a cohesive whole.Luckily, team specialist and major projects advisor Tony Llewellyn is here to provide the practical guidance you need to set up and run an effective team of teams - in just 6 minutes!

You know you need to collaborate to achieve complex goals. You also know collaboration is a slog. Why is it so hard? Because none of us are ever taught this fundamental business skill.Deb Mashek is here to change all that. Discover how to apply relationship science to make every workplace collaboration less painful and more productive - in just 6 minutes!

Being good at your job is a great way to start your career. But to fulfil your potential and get more senior roles, you need more than technical expertise.Joanna Gaudoin has helped thousands of bright, capable professionals master the essential skills that will take them to the next level of their careers. From making a good impression to dealing with difficult people, from building external relations to acing your online presence, here are all the skills you need to get that promotion - in just 6 minutes!

Does your confidence lag behind your capability? Trying to compensate for self-doubt and overthinking can be exhausting, and you might find yourself holding back from opportunities that could be transformational. But in a complex, uncertain world, you know you can't afford to be over-confident either.Julie Smith has spent decades coaching some of the world's top leaders in the fine art of humble confidence. Now she's bringing her easy-to-use, confidence-building tools to help YOU find YOUR confidence - in just 6 minutes!

More stories showing how negotiation is the stuff of life, to mark Scotwork's 50th anniversary.

When you think about communications, you might immediately think about speaking. But listening well is the foundation of leading well; it's essential if you want people to listen to you. And most leaders have little idea how to go about it. Award-winning professional actor and communications expert Janie Van Hool has been helping leaders understand the simple but powerful principles of listening conversations to build trust and engagement for more than 20 years. Now she's showing you how to supercharge your own communication, in just 6 minutes!