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Mind stirredHeart tuggedMy whole world whirledThe lamp litThe ink filledThe paper set straightCompletely secludedOnly the sound of writing I hearSkush...thsh....thushKhuuuush...SkkuttshAnd only youI see, I touch, I feelAnd to only youI write...

Retail Service Quality is a vital driver in determining customer satisfaction, which in turn promotes customer loyalty and reduces switching intentions. Service quality is a solution to build customer satisfaction which could lead to customer loyalty hence reducing switching intentions. The current study has investigated the interrelationship between service quality, customer satisfaction, customer loyalty with switching intentions of customers, and the moderating role of price discounts and store ethnicity, in a single framework. Random sampling was used by administering standardized questionnaires personally to 450 hypermarket customers located in the Eastern Province of Saudi Arabia. The results confirmed that retail service quality has significant positive influence on customer satisfaction, and the positive effect of customer satisfaction on customer loyalty. Besides, the study verified store ethnicity and price discounts acted as moderating mechanism for explaining the switching intentions of satisfied and loyal customers. The results serve as a guideline for top managers of the hypermarkets to design appropriate policies and strategies in terms of retail service quality, price discounts and identifying the needs of ethnic groups in a particular region. This will help to enhance customer satisfaction and customer loyalty hence reducing switching intentions of customers.

An environmental audit on an industrial premise employing a due diligence approach was conducted which includes interview, site historical review, soil and groundwater sampling and analysis. The due diligence audit was conducted to ensure that the premise is free from any environmental and regulatory noncompliance, since there is a potential property transaction. Based on the initial investigation comprehending onsite and offsite interviews of workers from neighbouring sites and local authorities, findings indicate that the site is free from any contaminant. Soil and groundwater samplings using borehole soil investigation method and further analysis using Inductive Couple Plasma (ICP) spectrometer for determining heavy metals, showed lead in paint at one location at a value of 870 ppm used in the building. Barium and lead was also detected in soil. Barium was 1020 and 576 ppm at two locations and lead was 914 and 880 ppm soil analysis. Chromium and barium was also detected in groundwater. Chromium was 56 and 63 ppm and barium was 1420 and 3780 ppm for groundwater. The levels of the identified contaminants were compared with the Dutch Intervention (DIV 2000) Standards because Malaysia does not have any heavy metal standards for soil and groundwater contamination on any industrial premise. A risk assessment was made to determine the extent of the potential harm that could arise from the contaminants and the impacts on the occupants on site, the neighbouring sites and the ecosystem. Based on the audit protocol for the investigation of a contaminated site developed in this study indicated that the risk assessment for the site is safe to be used.

She is just an ordinary girl,but she literally smokes the strongest.Although her thoughts might not be as green as yours,it sure as hell is darker than you thoughtfor she was trained by her king.But trust me, she's got a big heart from her two queens.She's the perfect mixture of a savage angel and a well-mannered devil.

Geotechnical engineering, civil engineering, and other allied engineering disciplines have, for a long time, shifted from problem solving to creating problems that plague our planet. This book, Sustainable Soils Re-Engineering, is here to point the world to a more environmentally friendly approach to solving problems using engineering skills. This book moved from the use of cement, which contribute hugely to global warming through the release of oxides of carbon, to the utilization of derivatives of solid-waste materials in the form of ash or powder. These are derived through direct combustion and crushing. Yet one may wonder where the oxides of carbon released during combustion is managed. This book also proposes a model through which oxides of carbon are entrapped through a controlled combustion mechanism. That way, ash is generated for use as geomaterial, and the environment is left healthy. The operation of utilizing solid waste equally rids the environment of its plaguing condition in the process. Also the more practical approach exposed in this book will assist researchers across the world to explore new and novel grounds toward helping humanity. More on this is the bringing forth of mathematical methods like the extreme vertex design adopted in modeling properties of re-engineered soils.

This is a lovely darling little book to buy that will quench your thirst and suffice your desire for a particular boyband that has been left unnamed. It's all about their personality, lives, and the knots they go through in a certain life phase with a single star gracing them in her presence, and working their fates. It's all up to them which destination they choose. Fans would love to hear about the knick knacks they go through as a world famous celebrity boy band.

Finance and accounting has always been a complex and perplexing subject to many people. That is the main reason for the endless list of books and publications on finance and how to read financial reports. In fact, many people prefer to leave finance and its related matters to their accountants, finance partners or investment advisors. However, in business and investment, the subject of finance is just too important to be left to others while the direct stakeholders stay on the sidelines. Financial intelligence as defined here, is about the capacity to understand financial relationships between economic events and the measurements of the outcome of business decisions. Without the capacity to understand financial relationships and outcome of business activities, the business executive and investor will always remain perplex and indecisive, even fearful of making wrong decisions. This book is another contribution to demystify finance and hopefully help the reader develop 'Financial Intelligence' for his or her daily work or investment activities. As the Financial Intelligence is limitless, this book covers only the common aspects of every business and investment activities. In time, the reader will acquire further Financial Intelligence. To begin with, the language used here is deliberately made simple.

Two children embarked on an adventure and were stranded on a mysterious Island. Throughout their escape from the island, they learned the importance of working as a team, be adaptable and most importantly not to judge a book by its cover.

Life can be defined as adventures through adversities. Regardless of who you are or where you are, you have to go through stuff to accomplish your dreams. This book in your hand is purposefully designed to help you triumph gloriously and advance progressively in life's journey. You can scale the heights and even break every invisible barrier that has stopped many people, by discovering the secrets sourced from the wealth of biblical principles and compiled to suit the peculiarity of this contemporary times. The foundation of this book is the assurance given by God, the Creator of all things. Through his Word, he came to us by his Spirit, saying that God "always causeth us to triumph in Christ." If truly God will always cause us to triumph in every trial, then it is necessary to find out how, and this book in your hand has done just that. You now have in your hand the tool you need as you are about to discover just in one book the secrets of continuous triumph.

The Adventures of Iggy the Rock is a humorous tale about the journey of a rock named Iggy and his travels to the earth's crust. Taking place millions of years ago on Pangea, young readers travel back in time to experience the growing pains of Iggy as he becomes an igneous rock, a sedimentary rock, and then a metamorphic rock. By animating each stage of the rock cycle in a comical manner, the story transforms the rock cycle from ordinary to sublimely terrestrial with human-like characteristics and wisdom. The main characters of this story include the wise and ageless Grandpa Neous, the hilarious conglomerate rock, Seddie, and a rock group called the Sediments. As there is little science fiction out there about the rock cycle, this story is an awesome resource for introducing the basics of the rock cycle to middle school learners. With a little over 1,400 words, this story is a perfect feature as a fictional story in a science textbook.

This book is about Celine, a journalist. One day, she was delegated to report a death at Frank's office. However, she felt that the facts must have been faked by Frank. She insisted to investigate the truth. Along the way, she must deal with a lot of problems. However, she was lucky that she had a lot of people who supported her, especially her boss and her mother.After she did a lot of effort to find the truth, she found out something that was very surprising to her, but she never regretted what she had done.

"I am not my mum's actual daughter. You see, my parents are actually the Birth Fairies." Robin Hetchfrid has been reborn, and things are NOT on the bright side. She decides to do a shift spell, to get her out of Redwood School. When her cat, Stardust, found her a special ingredient for Robin's potion, known as Rainbow Ferns, she meets her best friends from her past life. Her friends, Athena and Artemis are simply delighted to see her, after all these years of seperation from each other! But, Robin has already been hit with the villanous Black Sphere. Then, she turns into the evil Black Raven, and something goes wrong...