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All organizations are becoming service organizations. But most weren't built to deliver services successfully end-to-end, and the human, operational and financial impacts are abundantly clear. In the digital era the stakes are even higher, given how rapidly services change. Yet default working practices (governance, planning, funding, leadership, reporting, programme and team structures) inside large organizations haven't changed. Rather than modernize just one service at a time, it's the underlying organizational conditions that need to be transformed -- anything less is futile. The Service Organization is the result of years of research and consulting, as well as dozens of interviews with executives. It explores significant challenges that leaders will recognize, and turns them into solvable puzzles by providing practical advice and tools that reimagine what the organization does from the perspective of its customers -- and it organizes the activity needed to deliver the best outcomes. This book is for everyone involved, from designers to technologists and from operational staff to policymakers and leaders. It includes surprisingly simple and doable, but non-obvious, steps that don't depend on seniority or pay band and that are typically overlooked by even the most progressive professions, teams and companies. Kate Tarling sets a bold, ambitious and practical agenda for all service organizations. Her book is full of behind-the-scenes examples from the global companies, public sector bodies and non-profits that are now delivering and leading successful services. It shows how to reinvent organizations so they rely not just on 'transforming technology' but on putting the success of their services at the heart of how they operate.
This book provides actors with everything they need to start and build a side-career in corporate role play, utilizing all of the skills they already have in their portfolio.Detailing what corporate role play is, how to do it, how to get the work and how to get re-employed, this book offers up a roadmap of the field, enabling actors to deliver top-quality role plays and evidenced-based developmental feedback time and time again. Like the author's masterclasses, the book includes a range of the types of role play briefs an actor may encounter, each one accompanied by top tips on how to execute them successfully.
What is the relationship between theatre and class? How has this relationship developed over time, from the age of empire to the advent of social democracy and on to contemporary times? What impact has late capitalism had on the theatre industry? What effect has the reduction of government funding for the arts had on career prospects for actors from working-class backgrounds?Theatre and Class is a stark look at the evolution of the political economy in Western society. Exploring the historical development of the notions of 'class', as well as the contemporary debates that still surround this issue, this book reveals how the ascending middle class took centre stage in both the theatre and the public sphere. This concise study traverses the challenging history of 'class' in the 19th, 20th and 21st centuries and, through a number of case studies, examines 'class' as a performance both in the theatre and in wider society.
Where did woke come from? And whose interests does it serve? This is a book about how a once fringe set of ideas took our elites by storm, and why this is bad news for everyone else. Joanna Williams argues that we have much more in common than the woke would have us believe - and that it is time to come together to forge a freer, more democratic and truly egalitarian future.
Slow Train Coming is both for those who love Bob Dylan and for those who love Broadway. An oral history of the Dylan musical Girl from the North Country, this first-hand behind-the-scenes accounts documents what it takes to build a new commercial musical against the backdrop of a pandemic.
Ophelia's story in a way you've never heard it before, and seven more ways as well.Ophelia is trapped, stuck inside the machinery that has created her consciousness, fighting to be heard. Hamlet, overwhelmed by the ceaseless flood of media, mindlessly watches TV, consuming a mish-mash of beauty and horror; a daily soup of innocence and violence. The two of them hopelessly confined, and separated by the Atlantic Ocean.A polemic response to Heiner Mueller's Hamletmachine, Opheliamachine is a postmodern tale of love, sex and politics in a fragmented world of confused emotions and global, virtual sexuality. Since its premiere in 2013, Magda Romanska's celebrated experimental play has been performed and studied around the world, with each culture and language feeding into and responding to Opheliamachine's collage of modern existence.This edited collection brings together eight different translations of the play, offering English, German, French, Italian, Spanish, Japanese, Korean, Romanian and Polish language interpretations of Romanska's original text. Along with two introductory essays, these different versions of Opheliamachine provide academics, artists and teachers the opportunity to study a fascinating intersection of Shakespeare, translation, adaptation, feminism and avant-garde theatre.
Stephen Sondheim is one of the best-known and most-loved musical theatre composers, but also one of the most misunderstood, often being labelled as 'distant' or 'cynical'. Careful the Spell You Cast instead argues that Sondheim firmly belongs to the Broadway aspirational tradition, in that many of his characters are defined by their dreams: to abandon one's dream (as Ben does in Follies, Frank does in Merrily We Roll Along, and Addison does in Road Show) is to lose one's soul.Rather than take the established view of Sondheim as a cynic, this book contends that throughout Sondheim's work, letting go of one's illusions is a process that his characters need to go through, that they must cast off illusions and false dreams, without becoming cynical and destroying their genuine dreams in the process. In turn this view aligns Sondheim's work as being aspirational and a logical continuation from the work of his mentor, Oscar Hammerstein II. Following the trajectory of Sondheim's career, Careful the Spell You Cast shows how Sondheim has dramatized this process throughout his writing life alongside different collaborators. From his work as a lyricist with the musicals Gypsy and West Side Story through to his later collaborations with Hal Prince (Company, Follies) and James Lapine (Into the Woods, Sunday in the Park with George), this book reframes the established view through lyrical and structural analysis in relation to the characters within each of these celebrated works of musical theatre, arguing that Sondheim is, in the popular sense of the word, a romantic within the tradition of the Broadway musical.
The first book to focus exclusively on playwright Sarah Kane's approach to mind and mental health; it brings together archival material, healthcare contexts and contemporary performances. As such, it offers an important re-evaluation of Kane's oeuvre, revealing the relationship between theatre and mind, which lies at the heart of her theatrical project.Drawing on performance theory, psychoanalysis and neuroscience, this book argues that Kane's innovations generated a 'dramaturgy of psychic life', which re-shape the encounter between stage and audience. It uses previously unseen archival material and contemporary productions to uncover the mechanics of this innovative theatre practice.Through a radically open-ended approach to dramaturgy, Kane's works offer urgent insights into mental suffering that take us beyond traditional discourses of empathy and 'mental health' and into a profound rethinking of theatre as a mode of thought.It makes a case for the relevance of Kane's work to understandings of contemporary diagnostic categories and places it in urgent debates about mental health in the medical humanities.
Almost every schoolchild learns that Thomas Edison invented the light bulb.
Raising the Roof addresses one of the key issues of our era - the UK's housing crisis.
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