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A practical introduction to the essential skills required by facilitators. Facilitation Made Easy is packed with detailed examples, checklists and proven tips on how to improve meetings and workshops.

Revised and updated to cover developments and thinking in transport economics, Applied Transport Economics examines the application of economics techniques first, to commercial transport operations, second, to public policy issues and third, to the role of transport in its wider economic context.

Learning Through Storytelling in Higher Education explores ways of using storytelling as a teaching and learning tool. When storytelling is formalized in meaningful ways, it can capture everyday examples of practice and turn them into an opportunity to learn - encouraging both reflection, a deeper understanding of a topic and stimulating critical thinking skills. The technique can accommodate diverse cultural, emotional and experiential incidents, and may be used in many different contexts eg formal/informal; one-on-one/group setting.The authors outline the different models of storytelling and explain how to make use of this technique and encourage a ''storytelling culture'' within the workplace or in tutorial sessions.Academic yet accessible, this book provides a new perspective on learning techniques and will be a great asset to any educator looking to improve reflective practice.

This practical guide examines how to research customer satisfaction and loyalty from both a client and supplier perspective, and how to get the best results from such research.

A handbook on CRM project management. It addresses implementation, advocating an approach based in the real world and stressing the measurable goals and tactical uses of CRM. Areas covered include: critical success factors; risk factors; risk analysis; and case studies.

Impact and Influence shows how, through effective planning and preparation, it is possible to improve the impact you make on others, and your influencing abilities. It links influencing skills research with practical experience and there are case studies from real organizations.

First Published in 1999. Routledge is an imprint of Taylor & Francis, an informa company.

comprehensive guide to making a success of facilitation

Problem-based learning is a way of constructing and teaching courses using problems as the stimulus and focus for student activity. This edition looks at the topic in the light of changes since the first edition (1991). There are new chapters on the impact of PBL, and inquiry and action learning.

Written to meet the demand for additional support of staff development programmes, this practical handbook introduces the key issues surrounding this area, covers various topics in detail, and provides inspiration for those in the field.

This volume looks at the issues involved in integrating new technologies within the education process. It includes activities, case studies and notes for use by all teaching in higher education.

First Published in 2001. Routledge is an imprint of Taylor & Francis, an informa company.

This toolkit of facilitation techniques should provide readers with all they need to develop and hone their facilitation skills. Complete with case studies of the techniques in action Practical Facilitation covers traditional techniques and many new approaches such as the use of music, drama and storytelling.

This introduction to facilitation should provide educators and trainers with all they need to understand and develop facilitation skills. With a critical synthesis of established and current theory Understanding Facilitation marries rigorous academic research with real world examples.

Problem-based learning (PBL) is becoming widely used in higher education. Popular in the medical sciences, PBL is now finding applications beyond - in engineering, sciences and architecture - and is widely applicable in many fields. It is a powerful teaching technique that appeals to students and educators alike. This book will be of great value to those who want to improve their use of PBL and for those who want to learn more and implement it. It provides compelling accounts of experiences with PBL from eight countries including the UK, US, Canada, Australia and New Zealand, and gives readers the opportunity to understand PBL and to develop strategies for their own curriculum, in any subject and at many levels.

Provides comprehensive coverage of the classic areas that market researchers and marketers need to focus on.

Every year the UK A-Level results bring with them the inevitable tide of questions about the quality and standard of the exams: Are they getting easier? Is studying for three or four subjects in great detail right in the modern world? Can standards, and pass rates, be sustained? One option already available to schools and students is the baccalaureate system. With reform of the 'gold-standard' A-level likely, and with qualification reform in Wales and Scotland already a reality, this unique book will be essential reading for anyone who needs to know about the post-16 qualifications debate. Covering national and international approaches, the IBO, curriculum reform, and political and educational imperatives the book including expert contributions by the leading figures in the bac debate from the HE, state and independent-schools sectors, as well as from political and research fields.

First Published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.

This volume sets out to provide experience-based tools for those needing to assess and improve teaching and learning quality. It presents a detailed framework explaining what action learning and research is with information on how to carry out an action learning project.

This volume provides overviews and approaches to inclusive education from around the world. It defines the philosophical, political, educational and social implications of "inclusion", and maps out the dilemmas facing its successful implementation.

This text covers the range of equality issues in school level education from the perspective and needs of educators, trainee teachers and students of education. It uses a blend of issues, concepts, facts and research to open up key issues and consider policy developments in the field.

A manual for anyone wishing to market higher or further education. It offers business-oriented guidance for readers whose main preoccupation may not be marketing itself, but who nonetheless need access to promotion skills, and it covers theory, practice and case studies.

First Published in 2001. Routledge is an imprint of Taylor & Francis, an informa company.

Benefit from practical advice on the product management system, covering all aspects of the product manager's tasks, such as product strategy, planning, development, marketing, profitability and branding.

Managing People is a straightforward guide for line managers who are responsible for personnel matters such as recruitment, discipline, pay, training, handling grievances, union matters and so on. It is written in a jargon-free style and provides clear explanations of personnel terminology.

The learning map is a note-taking technique, useful when planning, problem solving, summarizing and brain-storming. Learning Maps and Memory Skills presents a step-by-step guide to mastering the learning maps technique and how to make the most of your memory.

To improve the cost effectiveness and sustainability of e-learning, many national and international initiatives are pioneering new ways in which educators can share their curricula with teachers and learners around the world. To enable this global sharing, educators must learn to design, manage and implement reusable electronic educational resources. This unique book outlines approaches to sharing and reusing resources for e-learning. Drawing upon research by 30 prominent scholars from seven countries, the authors offer multiple perspectives from school, continuing and higher education as well as industry. It is essential reading for those implementing e-learning in education and corporate training, including teachers, trainers, academics, educational developers and support staff as well as senior managers.

Continuous professional development and career progression within the teaching profession is now highly formalised and regulated, with clear stages and levels of attainment from initial teacher training through to full headship. Written by two leading figures in teacher education, this volume is designed for ambitious and career-minded teachers whether they are just setting out or eyeing the next rung on the ladder. Morgan and Neil pay particular attention to: * the new post and induction* personal strategies and collaboration* middle and senior management* performance management.Teachers are faced with a complex set of options and requirements which are comprehensively explored in this guide. Further reading lists and stimulating questions at the end of each chapter help the reader to reflect and go forward in their development.