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In The Art of Creative Thinking renowned expert John Adair offers clear guidelines for developing your full potential as a creative thinker. He helps anyone to overcome barriers to having new ideas and develop a true understanding of the creative process.

Based on the day-to-day realities of management, look at each fundamental aspect of leadership and get accessible guidance for the aspiring leader.

How to Grow Leaders analyses the nature of leadership and identifies the key principles of effective leadership development. It describes how to select, train and educate leaders at team, operational and strategic leadership levels.

Leadership for Innovation will help you to create an innovative climate that encourages the development of new products and services - the lifeblood of business success. John Adair identifies the characteristics of innovative organizations and describes how leaders can encourage new ideas.

The Inspirational Leader, a companion title to the best-selling Not Bosses But Leaders, investigates the nature and practice of leadership, and how to encourage and inspire others.

The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.

Examining the bridge between human resource management and business strategy, Human Capital Management is a practical guide for HR practitioners and managers who want to improve business performance through effective people management.

Go behind the scenes at Tesco and learn best practice from the successes and failures of their development of the world's most successful retail loyalty scheme.

The New Boss is a practical guide to advise newly appointed managers how to survive the first one hundred days in their new role.

How People Tick is about understanding and dealing with patterns of behaviour that annoy us, such as gossiping, back-stabbing and bullying, in order to make these 'difficult' people easier to live and work with.

Delivering E-Learning presents a complete strategy for training and development. From deciding when to use, how to design, tips on selecting suppliers, and how to measure its effectiveness.

The Training Design Manual is a step-by-step approach to designing and implementing a training programme.

Make an Impact with your Written English is an invaluable guide that focuses on writing English for international business for sales, PR, presentations, reports, minutes, manuals and the web etc.

Executive Writing Skills for Managers focuses on writing English for international business as a key business and management tool for native and non-native speakers alike.

How the Global Financial Markets Really Work is an in-depth examination of the factors that shape international money flows, and the cross-border influences that impact on every economy in the world.

Offshoring, globalisation and the rise of China and India have been triggering unprecedented change in the communication sector. New channels of global communications are also being opened up by social media tools. This title talks about the cross-cultural challenges facing PR practitioners.

The Theory and Practice of Training is a practical guide providing a comprehensive outline of the major instructional and training concepts, and their relationship to training in practice.

Practical Business Skills for Driving Instructors provides solid, practical advice to help you set up your own driving instructor's business. Topics include preparing a business plan, financing the business, choosing and maintaining a car, book-keeping, sales and marketing.

The Essential Guide to Workplace Mediation and Conflict Resolution is a practical guide to help implement and succeed in workplace mediation and conflict resolution.

Successfully market your small business or start-up with this detailed guide, offering tried and tested advice on advertising, promotion, selling techniques, product launches, exports, innovation and the Internet.

Global Account Management shows you how to manage international business accounts, giving you the tools and techniques to look after the large accounts of big customers, in a world that is getting smaller.

Project Management Life Cycle presents a complete methodology for project management including project initiation, project planning, project execution and project closure.

This book is about making a difference through workplace learning and development. It offers advice and demonstrates the positive impact it can have on an organization.

The Talent Powered Organization: Strategies for Globalization, Talent Management and High Performance shows business leaders how to manage the new virtual workforce. It examines the crisis of employee engagement, the skills shortage and how to deal with globalization of a diverse workforce.

This book uses examples of managing risk in extreme environments to highlight the key principles of risk management which can be applied in a corporate setting.

The Handbook of Model Job Descriptions provides hundreds of job descriptions, skills and competencies for HR professionals and managers to use and adapt when recruiting.

An interactive guide which helps everyone to assess their aptitude and personality traits though the use of questionnaires, as well as including tests of verbal and numerical ability.

As globalization continues to gathers momentum, the contact between business people from other countries is becoming more and more frequent. This title is a distillation of many years' work and is based on the real-life business situations of their international clients.

The Accountable Leader is built around three key themes: accountability, leadership and organizational structure. It examines in depth what it means for managers to be held to account at all leadership levels in an organization.

Draws on the research into the workings of the human brain undertaken by psychologists, neurologists and artificial intelligence specialists. This title uses research to suggest why emotion is such an important factor in establishing a firm memory of an advertisement and predisposing consumers to buy the brand that is being advertised.