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A guide to using extracts from literature, anecdote and metaphor to help coach staff, either individually or in groups. Tales for Coaching comes complete with 50 tales that managers can use immediately, ranging from Aesop through Stephen Covey to anecdotes the author has written herself.

Gain a thorough understanding of how to effectively manage people with this guide complete with information on reward, resourcing and performance management.

Develop Your PR Skills covers strategic PR, PR and the internet, working with the media, dealing with different stakeholders and customers, dealing with a crisis, using internal communications, using research to get a competitive edge, evaluating the success of your PR, and ethics and sustainability.

Get advice on handling social or workplace situations to improve your chances of keeping or getting a new and better job, from learning how to get along with others to improving personal effectiveness.

Sustainagility is about the ability to solve some of the world's most complex sustainability challenges with rapidly evolving business innovations, applications, methods, products and processes, adapted to changing situations. The book looks at how innovation and agility can save the world from the environmental disasters that face it.

Demonstrates to senior executives ways in which they can successfully enthuse their employees so that they willingly implement essential company strategies. This title explains how to ensure that the middle managers are focused on the execution of crucial company strategies, so that they become ambassadors of change.

Values in education - how they are taught, the ethics of teaching itself, plus their role in the education of educators - is an area of lively and passionate debate. This book provides an essential resource of ideas, issues and current practice for all those with an interest in this area of education. Presenting a range of critical writing, this book deals with issues relating to education in values; approaches to teaching values; teacher education and values; research for education in values; and international comparative studies. Highly regarded when it was first published in hardback in 2000, the book now appears in paperback for the first time with a new introduction, which updates the main ideas and themes of the book.

First Published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.

First Published in 2001. Routledge is an imprint of Taylor & Francis, an informa company.

First Published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.

In a lively style, this text shows how anyone can improve their chances of exam success by following a few simple rules. It contains tips for exam preparation and for improving performance in the exam itself.

Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

First Published in 2001. Routledge is an imprint of Taylor & Francis, an informa company.

First Published in 1999. Routledge is an imprint of Taylor & Francis, an informa company.

This text investigates courseware delivery where resources are based on the World Wibe Web and are computer-managed. It follows a structured approach and provides practical support on general principles, best practice, skills needed and decisions to be made.

Games and simulations are an effective way of supporting the curriculum. This handbook demonstrates how to develop and use games and simulations in schools. It provides practical advice and guidance on how and when to use these as well as illustrative cases from nursery schools to secondary level.

Winning New Business by Richard Denny is the book for everyone who needs to know the skills of successful selling but lacks the training - or the courage - to sell effectively.

NLP Coaching is the definitive guide to understanding and using NLP models and methods. Offering a unique evidence-based perspective to the subject, the author presents and evaluates its use as a communication and development technique.

Find ways to create value and adjust your business to a rapidly changing landscape.

The Leadership of Muhammad is a study of the life story and leadership skills of the Prophet. John Adair served with a Bedouin regiment in the Arab Legion and this book is full of the fascinating detail of Bedouin culture, highlighting the key leadership skills displayed by Muhammad.

The Brain Fitness Workout includes a wide range of puzzles and tests, including different sorts of IQ tests, brain teasers and puzzles involving words, numbers and shapes to boost your brain power and stretch your mind.

How to Pass Verbal Reasoning Tests includes the following types of test: missing words, word swap, word link, hidden sentences, sentence sequences and a new chapter on verbal logical reasoning.

Evidence-Based Reward Management considers how to get better return on pay and benefits, whether incentives are a positive thing, engaging staff for increased performance and questions some of the fads in reward.

Better understand experiential learning across a range of cultures and contexts, from education to corporate training, with this popular book.