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Implementing ISO 9001:2015 is a comprehensive guide to making the necessary transition to the new standard. The changes can also be used to stimulate transformation in organisations and their wider environments, coordinating processes to achieve both customer satisfaction and reduced operating costs.

The Classic Wine Library is home to some of the world's best-informed writing on wine. This anthology gathers together selected essays from nearly 30 titles, published over the last 10 years. The chapters cover topics essential to understanding the wines of a range of regions, including their history, wine growing, winemaking and signature wines.

This IT cookbook uses the analogy of a restaurant to describe how organisations can create and operate a 5-star business with all the IT ingredients necessary to support the establishment, with the CIO as Master Chef.

In What we mean when we talk about strategy Thinkers50 founders Stuart Crainer and Des Dearlove explore the realities of strategy and the ideas behind it with some of the world's greatest strategic thinkers and with organizations that are taking strategy to the next level.

Over the past decade the need for practical leadership skills has grown dramatically in both the private and public sectors. Outstanding leadership is becoming established as a key requirement for managers at all levels. Managers in organisations of all sizes are expected to be both effective leaders and performance-focused coaches. Seconds away from outstanding leadership is a concise and inspiring guide to leadership by popular business speaker Molly Harvey. Molly demonstrates in her characteristically forthright style how each of us can:ΓÇó be an enchanting leader;ΓÇó harness the power of silence;ΓÇó be disciplined in improving our productivity;ΓÇó use our inner sat nav;ΓÇó use the power of simplicity;ΓÇó create a culture of trust;ΓÇó understand why motivation is an inside job.MollyΓÇÖs motto is, ΓÇÿDonΓÇÖt talk about it, just be itΓÇÖ and she is known for her no-nonsense, thought provoking approach and for speaking from the heart and through personal experience. Seconds away from outstanding leadership sums up a lifeΓÇÖs work on leadership in six crisp lessons.