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A firsthand, trench-view story of the failure of the modern corporate sustainability movement--and an inspiring prescription for positive change.Apple calls its headquarters the greenest building on Earth. Microsoft announces an ambitious commitment to carbon negativity while simultaneously sponsoring an oil conference in Saudi Arabia. American businesses, communities, and individuals assiduously measure their carbon footprints, then implement voluntary emissions reduction programs, all while trumpeting their do-gooderism.The problem is, none of this--individual efforts at recycling or carbon-focused corporate sustainability tactics--will make even a dent in solving the civilizational threat of climate change.As corporate sustainability adviser and environmental activist Auden Schendler argues in this provocative, powerful book, we're living a big green lie. The hard truth: Much of the modern corporate green road map could have been written by the fossil fuel industry specifically to avoid disrupting the status quo. We have become somehow complicit.But there is another truth: While ineffective or duplicitous environmentalism has become standard practice, we all have friends and family we love and care about, whose future depends on solving climate change. Conscience or faith tells us we have an obligation to repair the world. How can our common dreams be so at odds with our common practice? And how might we meld our spirit and passion to fashion a better future with meaningful action on climate change?Schendler speaks to this profound contradiction and takes it head-on--with a bracing reality check on current practice, moving personal stories of parenthood and service, and innovative, real-world methods to tackle climate change at the corporate, community, and individual levels.Terrible Beauty is a unique and essential road map for a new environmentalism, showing us that the key to saving the planet is to tap into our own humanity.

Generative AI and the remote-work revolution show us every day that we are in a new era. The rules and norms have changed--and so must leadership.And yet, coercive bureaucracy, hierarchy, and control--old ways of thinking and working--are still with us, a deep and powerful legacy. We are living through a profound transition from an old, industrial era to a new one that is digital, transparent, and complex. In this transition, leadership is changing--and it needs to change.In this important new book by former dean of Harvard Business School Kim Clark, written with his business school professor son, Jonathan, and Deloitte consultant daughter, Erin, the dynamic struggle between two competing paradigms of leadership is compellingly illustrated: an old paradigm that involves control and power over people versus a new one that enables and inspires power through people.With rich examples and stories, the authors show how deeply ingrained the legacy model of leadership remains, and how destructive it is, causing waste and loss of human potential, stifling innovation, and ultimately resulting in what the authors call "organizational darkness." They go on to articulate a new, positive model, one that consciously seeks to do good and to make things better for the long term; that cares for people, helping them to thrive; and that mobilizes people to solve tough problems. These three elements, they argue, are the soul, heart, and mind of leadership, and activating them requires careful attention to both the personal and the organizational dimensions of leadership.The narrative is interwoven with probing analysis and reflection, and the authors speak clearly and frankly about the moral aspects and impact of leadership. They also provide a concrete frame and approach for scaling the new model and creating a vibrant leadership system.Leading Through is a deep and essential account of the evolution of our leadership thinking and practice that is both timely and timeless.

An exploration of the dynamic transformations and future possibilities of the space industry.Space is the next great, untapped market opportunity, and it's undergoing a commercial revolution right now. No, it's not hotels on Mars or day trips to orbit (yet), but it's still an awe-inspiring transformation driven by innovation, creativity, and new technology. A wave of companies led by gutsy entrepreneurs with big dreams about our opportunities beyond the atmosphere is the driving force for creating humanity's space future. But it's not happening through dreams alone. The space economy is just that--an economy--impelled by the same laws of supply and demand as any business. The authors, who teach a wildly popular course on the topic at Harvard Business School, explain how this market is forming, why it's forming so quickly (as access to space becomes dramatically more affordable and routine), and how it's fast becoming an increasingly important source of value for businesses across industries, and for society as a whole, propelling us once more toward the moon and beyond.Weinzierl and Rosseau bring to life this revolution through the players you've heard of--Musk's SpaceX and Bezos' Blue Origin--and many you haven't, like Astroscale, founded by an IT executive who quit his job to start a company to clean up space junk.With clarity and rigor, Weinzierl and Rosseau get past the breathless hype to explain what's real, what's not, what comes next, and how you can be part of the burgeoning market in the endless black ocean of space.

It's time for B2B companies to rethink their growth logic.Business-to-business selling is still dominated by "value selling"--trying to match products to needs and making deals. It's a buyer-seller relationship built on transactions, and it's not the way you should be doing business.There's a better way--"value creation"--in which supplier and customer collaborate as partners to build joint strategies and grow together. If you can escape the product-centric mindset of value sellers and put customers at the heart of your sales strategy, results will follow. What kind of results? The authors' own data shows that customers who get value creation right can double account values in three years.With clarity and precision, Christoph Senn and Mehak Gandhi lay out the framework, called Triple Fit Strategy, for helping you move to value creation. Their process, along with their Triple Fit Canvas tool, ensures a fit between customer and supplier across three areas: planning, execution, and resources. It's a proven approach they've implemented with many B2B companies over twenty years and validated with data from those engagements.This breakthrough approach has the power to transform B2B businesses, better aligning them with customers, creating better internal organization, and uncovering new opportunities for growth. Your journey to becoming a value creator starts here.

Sales leadership essentials for an era of rapidly advancing digital technology.Effective sales management--and running an effective sales organization--is the key to revenue generation, customer satisfaction, and business results. Whether you are a sales manager or a sales executive, your role is complex, and it is increasingly challenging to balance today's demands with leading the digital sales transformation that will position your team for future success.In the HBR Sales Management Handbook, Prabhakant Sinha, Arun Shastri, and Sally Lorimer provide the resources you need to build value for your company, your customers, and your sales teams. The book lays out hundreds of actionable ideas to manage your sales force better and drive digital success in your sales organization.With case studies from many industries worldwide, this comprehensive guide explores the fundamentals every sales manager needs to know, complete through today's most challenging issues around digital: Bringing value to customers while managing the businessHiring, onboarding, and retaining the best sales talentManaging sales in the remote, multichannel worldUsing AI and analytics to make crucial decisionsBuilding the next generation of sales information hubsNavigating sales force change with continuous improvementYour job is vast and dynamic. The HBR Sales Management Handbook is a collection of comprehensive and forward-looking ideas to help you win by helping your salespeople and customers win.HBR Handbooks provide ambitious professionals with the frameworks, advice, and tools they need to excel in their careers. With step-by-step guidance, time-honed best practices, and real-life stories, each comprehensive volume helps you to stand out from the pack--whatever your role.

With disruptive technologies on the horizon, traditional employment models are becoming outdated. How will your organization adapt to the evolving landscape of work?Business is on the cusp of an inevitable and profound transformation. Conventional work paradigms are failing to adapt to the evolving needs and expectations of the modern workforce. Simultaneously, the emergence of disruptive technologies such as artificial intelligence, coupled with Web3 innovations including the metaverse, blockchain, and decentralized work models, is unlocking a whole new realm of work. It raises a pivotal question: Is the era of traditional employment over?The tools of tomorrow will amplify human potential, from collaborating in virtual spaces through digital avatars, to managing transactions transparently on the blockchain. Those who embrace these technologies--and the manner in which people want to work--will unleash unprecedented levels of productivity and innovation. Conversely, those who remain tethered to outdated work patterns risk losing out on the best talent, and even becoming obsolete.Employment Is Dead ventures into unexplored territories to reveal how these innovations can transform work into more democratic, human-centric, and empowering work experiences. Deborah Perry Piscione and Josh Drean bring to life the seismic shifts occurring in the workforce, propelled by employees' growing demand for autonomy, flexibility, and a sense of purpose in their work. The authors challenge leaders to embrace these changes, offering vital insights into navigating this new landscape. With compelling case studies and cutting-edge examples, this book is an essential read for those aiming to stay ahead in a rapidly evolving digital environment and harness disruptive technologies to redefine the future of work.

A refreshingly relatable exploration of how algorithms penetrate the most intimate aspects of our psychology, and how we can regain mastery over our lives--from the pioneering expert of psychological targeting.There are more digital pieces of data than stars in the universe. This data helps us monitor our planet, decipher our genetic code, and take a deep dive into our psychology.As algorithms become increasingly adept at accessing our minds, they also become more and more powerful at controlling it--enticing us to buy a certain product or vote for a certain political candidate. Some of us say this technological trend is no big deal. Others consider it one of the greatest threats to humanity. But what if the truth is more nuanced and mind-bending than that?In Mindmasters, Columbia Business School professor Sandra Matz offers a fascinating insider perspective on the art and data-driven science of psychological targeting. By relating her own personal story of growing up in a small village--where few aspects of life remain truly private--to her groundbreaking research in computational psychology, Matz reveals how Big Data offers insights into the most intimate aspects of our psyche and how these insights empower external influence over the choices we make.Filled with Ted-Talk-like explanations and real-life examples from Matz's research and consulting work, Mindmasters paints a nuanced picture of the power of psychological targeting. Like nosy neighbors, it can be creepy, manipulative, and downright harmful--with scandals like Cambridge Analytica being merely the tip of the iceberg. Yet, like any tight-knit, supportive village community, it also holds enormous potential to help us live healthier and happier lives--for example, by improving our mental health, encouraging better financial decisions, or enabling us to break out of our echo chambers.With passion and clear-eyed precision, Matz shows us how to manage psychological targeting and redesign the data game in a way that empowers us to take back control and ask more of our personal data.Mindmasters is a riveting look at what our digital footprints reveal about us, how they're being used--for good and for ill--and how we can gain more control and power over the data that define us.

A first-of-its-kind look at the outrage being directed at organizations across the globe--and how leaders can respond to it.Outrage is everywhere--on the left and on the right--and many companies are finding themselves in the crosshairs. Go Fund Me was pressured to cut off funding to protesting truckers in Ottawa. Disney's CEO was dragged down for mishandling both sides of Florida's "Don't Say Gay" law. Facebook and other tech companies have been accused of manipulating elections in many countries and by many parties. People are angry with the world--in some cases, rightfully so--and now view companies as they do governments: as targets of their ire and potential forces for social change. Managing outrage has moved from being an occasional leadership challenge, such as handling a PR crisis, to a necessary and critical leadership capability, like strategic thinking or financial acumen.Based on his popular Oxford leadership program and deep-dive case studies on organizations such as IKEA, Nestlé, the London Metropolitan Police, the Vatican, and others, Karthik Ramanna offers a set of practices for leaders to navigate this age of polarization--steps leaders can take to make sense of the outrage they encounter, work with relevant stakeholders to progress through it, and emerge stronger for it. Ramanna's practical framework, developed through years of experience with organizations, helps leaders "turn down the temperature," analyze root causes, develop and implement distinctive organizational responses that are mission consistent, and build individual and organizational resilience.Just as governments have systems for managing regular adverse-weather events such as hurricanes, organizations and their leaders now need an equivalent for managing the stakeholder hostilities that contextualize nearly all their decisions. This book is the essential guide for managing in the age of outrage.

In a world where consumers expect more--instantly, seamlessly, and the way they want it--personalization is a strategic imperative.Research shows that the vast majority of consumers want personalized experiences, and a select few companies are rising to the challenge. These personalization leaders build trusted relationships with millions of customers across channels and engage with them at every step throughout their journey. They are rethinking their operations and unleashing the creativity of their teams--combined with the power of AI and technology--to fine-tune each successive interaction, delighting customers in the process.Most companies, though, are not doing personalization well, leading to wasted money, squandered effort, and missed expectations. To be done effectively, personalization must be a critical element of your organization's strategy.Personalized is a playbook to deliver true personalization at scale. In this book, Boston Consulting Group's Mark Abraham and Harvard Business School's David C. Edelman describe the Five Promises of Personalization that companies must live up to: Empower Me: Understand each customer's unique needs and decide how to best help them.Know Me: Win customers' trust and permission to securely use their data to improve their experience.Reach Me: Reach out to the right customer, in the right channel, at just the right moment.Show Me: Tailor unique content to be relevant to each customer, enabled by generative AI.Delight Me: Design new ways of working and processes to speed up the velocity of continuous improvement and make a customer's experience feel magical.With detailed examples across industries--including retail, health care, banking, B2B, technology, fashion, and travel--this book will help executives learn how to put personalization at the center of their strategy, accelerate growth, and capture their share of the $2 trillion personalization prize.

A deeply human account of how our relationship with work has changed and a guide for leaders who want to make things right--from the author of The Burnout Epidemic.There's a post-pandemic phenomenon that many of us feel but can't quite explain. Some of us have felt extra motivated, while others have experienced a malaise that still lingers. No matter your situation, at some point, you've probably asked yourself, Why are we here?Things are changing. Employees feel differently about work, and leaders have been forced to scramble. Everyone is figuring this out together--and we're only getting started. We're merely in the awareness stage. There's so much we need to learn.In Why Are We Here?, workplace expert and author of The Burnout Epidemic Jennifer Moss takes readers to the front lines of this massive and historic shift. Through extensive interviews, she uncovers the reasons why work has changed and highlights the leaders and organizations who are doing things right.Filled with unvarnished takes, new research, and revealing stories, Why Are We Here? shines a light on this historically turbulent time while offering clues and inspiration for leaders navigating our new, complex, and ever-changing world.

A Wall Street Journal reporter's sweeping portrait of the EV gold rush and what it means for all of us.For electric vehicles, the question is no longer if they'll happen, or even when, but how--and veteran automotive beat reporter Mike Colias shows you just that. This is his deeply reported insider view of the hard pivot in the car business, a $2 trillion industry that hasn't undergone a change this profound in its 120-year history. Already, the transition to EVs is sending ripples across all aspects of the global economy.Colias documents the massive transformation from internal combustion engines to battery-powered vehicles from every angle. He takes you inside the boardrooms where executives chasing Tesla battle over EV strategies, in fear of being left behind. He brings you to family-run car dealerships wrestling with the decision of whether to sell EVs--or sell their business. He follows entrepreneurs looking for hidden opportunities along lonely stretches of road that will soon need charging stations. He walks the floors of battery factories where scientists try to pack ever more power into the same space. He talks to power train engineers whose skills, once the beating heart of the car business, are rapidly becoming obsolete.Change is inevitable, but rarely have we seen someone capture what business transformation means in so much detail, bringing to life such change's profound effect on everything and everyone.

"When you put learning at the center of everything you do, you'll grow your career, boost your leadership skills, enrich your relationships, and increase your joy and fulfillment in life. But even for people who are naturally curious and interested in solving problems, being an effective learner-one who can turn learning into action-takes insight and practice. This collection of wisdom and practical habits from some of the most successful leaders in the world-CEOs from many industries, military and political leaders, sports greats, subject matter experts, and coaches-is your active-learning manual. Chapter by chapter, they'll share how they've climbed to the highest levels in their respective fields. With infectious enthusiasm and optimism, David Novak highlights these leaders and tells his own incredible story. A trailer park kid who lived in twenty-three states before high school, Novak rapidly ascended the ranks at PepsiCo to become cofounder and CEO of one of the largest corporations in the world, the global restaurant icon Yum! Brands (KFC, Taco Bell, Pizza Hut, and The Habit Burger Grill). And he credits active learning with getting him there. Through stories of wins and losses, missteps and miracle saves, challenges tackled, and problems solved, Novak shows you all the ways you can become an active learner. A leadership devotional for the modern age, How Leaders Learn will appeal to any reader looking to be inspired by great leaders and for practical advice with which to emulate their success in work and life"--

"Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now--in software that senses what we need, supply chains that "think" in real time, and robots that respond to changes in their environment. Twenty-first-century pioneer companies are already using AI to innovate and grow fast. The bottom line is this: Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall behind. Which side are you on? In Human + Machine, Accenture leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization--whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or to completely reimagine them. AI is changing all the rules of how companies operate. Based on the authors' experience and research with 1,500 organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability, as well as what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a "leader's guide" with the five crucial principles required to become an AI-fueled business. Human + Machine provides the missing and much-needed management playbook for success in our new age of AI"--

"For four unforgettable seasons, Succession has riveted viewers inside and outside the business world. Too absurd to be true, too real to truly be fiction, corporate patriarch Logan Roy, his feuding children, and the executives of Waystar Royco have kept us rapt. Every week the show has dominated office chatter and flooded Slack channels with expletive-laden memes, quotes, and insults. But does the series offer any insights of real-world value to leaders or organizations? Can the psychological power dynamics, nine-figure negotiation tactics, and intricate M&A maneuvers actually teach us something about succeeding in business? Definitely: whatever the Roys do, do the exact opposite."--

"Consider the most famous music group in history. What would the world be like if the Beatles never existed? This was the question posed by the playful, thought-provoking 2019 film Yesterday, in which a young, completely unknown singer starts performing Beatles hits to a world that has never heard them. Would the Fab Four's songs be as phenomenally popular as they are in our own Beatle-infused world? The movie asserts that they would, but is that true? Was the success of the Beatles essentially inevitable due to their amazing, matchless talent? Maybe. It's hard to imagine our world without its stars and celebrity geniuses-they become a part of our culture and history, seeming permanent and preordained. But as Harvard law professor (and passionate Beatles fan) Cass Sunstein shows in this startling book, that is far from the case. Focusing on both famous and forgotten (or simply overlooked) artists and luminaries in music, literature, business, science, politics, and other fields, he explores why some individuals become famous and others don't and offers a new understanding of the role of greatness, luck, and contingency in the achievement of fame. First, Sunstein examines recent research-on informational cascades, power laws, network effects, and group polarization-to probe the question of how people become famous. He explores what ends up in the history books, in the great religious texts, and in the literary canon-and how that changes radically over time. He delves into the rich and entertaining stories of a diverse cast of famous characters, from John Keats, William Blake, and Jane Austen to Bob Dylan, Ayn Rand, and Stan Lee-as well as John, Paul, George, and Ringo. How to Become Famous takes you on a fun, captivating, and at times profound journey that will forever change your perspective on the latest celebrity's "fifteen minutes," the nature of memory, success and failure in business, and our enduring fascination with fame"--

"Christensen and Raynor give advice on the business decisions crucial to achieving truly disruptive growth and propose guidelines for developing your own disruptive growth engine. The authors identify the forces that cause managers to make bad decisions as they package and shape new ideas--and offer new frameworks to help create the right conditions, at the right time, for a disruption to succeed. This is a must-read for all senior managers and business leaders responsible for innovation and growth, as well as for members of their teams." --

"AI is coming fast and will affect every part of a business, including the role of the leader. And up until now, leaders have largely ceded their role in the transformation-pushing determination of strategy out to tech teams and leaving investment decisions with groups that don't have a full view of the organization. Just when responsible leadership is more imperative than ever, leaders are not stepping up to understand and execute in the new world of human-machine collaboration. A generation of AI transformation failures awaits if leaders don't connect their use of AI to their strategies. This book helps leaders retake control of the wildly rapid deployment of AI across organizations. It outlines cleanly and concisely nine actions leaders need to take to successfully steward a transition to a more AI-centric future that will lead to growth for all-companies and workers-and avoid the kinds of mistakes that author David De Cremer has seen many early adopters already make. This is not a book about AI technology itself or the latest developments in machine learning but rather a clarion call for leaders to take their rightful place at the front of the AI revolution and lead their organization into the new world"--

"Did the title of this book get your attention? Good. Because as silly as it is, the idea behind it is serious, earnest, and authentic: you can't become a sustainable operation if you're doing the right things in the wrong place, or at the wrong time. So how do you know how to become more sustainable? Many businesses are in the dark about how to actually do better for the planet and people in the supply chain while growing their margin. Consumers and critics often think that a company could be more sustainable if it would just spend more, if executives would just flip some sustainability switch. But Maisie Ganzler knows there's not simply one switch. There are dozens of them, and they need flipping every day. The complexities of national and even global supply chains, competing priorities, and the challenge of messaging make authentically greening a company much harder than just writing a bigger check. But it can be done, and Ganzler will show you how with her five big lessons from three decades of successes and failures leading a $2 billion corporation toward a more sustainable future. Join Ganzler as she takes you to pig farms and boardrooms, factories and farmers markets, teaching you not only how to operate more sustainably but also how to get the credit you deserve for doing it. No matter your industry, Ganzler's stories from the front lines in the food business will inspire and educate you on what it takes to get sustainability right"--

The missing link between teams and performance? Emotional intelligence.Great teams can sometimes feel like magic. It's hard to pin down just why they work so well. But what seems like magic is explainable, and replicable. It starts with team culture.Much has been written about the power of emotional intelligence at the individual level, but little has been said about the benefits of this concept for groups. In this book, social and organizational psychologist and professor Vanessa Urch Druskat combines thirty years of research and team development to present a model for building and leading emotionally intelligent teams. She offers practical advice on how to: Create a solid foundation of team norms and behaviorsUnderstand how team members support one another to reduce toxic conflict, demonstrate caring, and build a sense of belongingSupport expression, build optimism, and solve problems proactivelyIncrease team trust, psychological safety, and innovationBy reading The Emotionally Intelligent Team, leaders and aspiring leaders alike will learn how to develop a strong team culture that motivates and sustains improved team collaboration and performance.