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Black Belt Negotiating uses the principles of martial arts to guide readers step-by-step, from basic techniques through advanced strategies, all the way to achieving their 'black belt' in negotiating.

For recruiters, mangers, trainers, human resources professionals, and anyone with influence over workplace culture, this unique business guide offers tools to help you develop a workplace that motivates and retains your most experienced--and most valuable--people.

Illustrated with real-life stories from the author's own private practice of women who have overcome common and not-so-common breastfeeding difficulties, The ABCs of Breastfeeding will help expectant and new mothers turn their nursing experiences into a joyful one, for themselves and their new babies.

At some point, most people have been caught off guard by tough interview questions. This book helps readers take charge of the situation! Acing the Interview is a no-nonsense, take-no-prisoners guide to interview success.

Be a Network Marketing Superstar provides a proven multi-step program designed to help readers quickly become stars in the profitable network marketing industry.With equal parts advice and inspiration, this user-friendly guide gives network marketers all the tools they need to succeed.

All managers want to hold their employees accountable for results and help them accomplish more, but few know how. Moving beyond the annual performance review, Keeping Employees Accountable for Results offers managers quick, step-by-step advice on setting expectations, monitoring progress, giving feedback, and following through.

Written by a true network marketing superstar, Be a Recruiting Superstar reveals a proven, innovative approach to recruiting that gets results fast. This how-to guide gives network marketers the necessary tools to grow their enterprise and become top earners.

Straight from the heart of America's master motivator, Selling 101describes the basics of how to persuade more people more effectively, more ethically, and more often.

Designing Dynamic Organizations shows business leaders at all levels how to grapple with problems of restructuring. Based on author Jay Galbraith's world-renowned approach, this guide includes examples and worksheets that pilot readers through the essential steps of organizational design.

A concrete plan for putting emotional Intelligence (EI) to work makes all the difference---and here is yours. The EQ Difference delivers real examples, self-assessment tools, team-focused exercises and more to help you leverage EI, raise your organization's emotional quotient, and fuel a surge in productivity and morale that will boost your bottom line.

When it comes to preparing a new generation of leaders, trainers have their work cut out for them. The Leadership Training Activity Book is a collection of engaging, sure-fire exercises based on the best, most up-to-date learning theory for preparing the leaders of tomorrow.

Leadership expert John C. Maxwell takes readers on a life-changing journey to develop the twenty-one character traits all great leaders share.

This new edition of the bestselling Discipline Without Punishment has been updated to help a new generation of managers adopt a positive, proven method for getting problem employees back on track. Packed with real-life examples, sample dialogues, and helpful worksheets, the book remains an eye-opening and forward-looking guide to making your disciplinary system equitable and effective.

If you want to see your dream come to fruition, you must learn how to develop the leaders around you.

The Project Management Question and Answer Book is an indispensable guide covering everything from estimates, quality control, and communications, to time-, risk-, and human resource management. It is a practical, constantly usable resource for understanding fundamental project management issues and implementing workable solutions.

Learn to give powerful speeches that capture an audience's attention and drive home a message. Lost Art of the Great Speech covers every essential element of a great speech, including outlining and organizing, beginning with a bang, making use of action verbs and vivid nouns, and handling questions from the audience.

This is the 'what you need to know' guide for everyone who wants to make the most of their leadership opportunity.

The Conflict and Communication Activity Book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations.

Exceptional customer service doesn't just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden systems behind these few exceptional companies and the actions they take that any business can utilize so as to consistently surpass customer expectations.