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Negotiating isn't always in a business's best interest. This powerful guide explains how to increase your sales--and do so while selling at a higher price.

Businesses are struggling to win customer loyalty in an increasingly competitive and consumer-driven market. Learn how to stand out from the pack by delivering the kind of customer service that will leave even "customers from hell" with a positive impression.

For anyone seeking a new source of income through direct sales, this inspiring hands-on manual explains step by step how to transition from selling to friends and family to building a profitable business.

As a professional development trainer, do you ever wonder if people are really listening--or if they'll remember what you said enough to see the impact of your lesson? Discover the training strategies that help learners deeply absorb material to achieve measurable results.

Sales pros are struggling to build relationships with customers while trying to close sales over the phone faster than ever before. This quick reference guide shows salespeople how to develop truly exceptional phone skills that win over even the most reluctant customers.

What do customers really want from salespeople? Slower, more attentive conversations that address their unique needs. Discover the simple yet powerful eight-step process for delivering a winning sales pitch to any audience.

There's a palpable feeling that clouds many team meetings and keeps them from being productive: overpoliteness. Discover the antidote to this crutch and get your team back on track.

How can managers, executives, and employees from five different generations possibly work well together? Learn how your company can bridge the generational gap to get everyone operating as a cohesive unit.

For anyone conducting written communication on behalf of a business, this indispensable tool removes the guesswork and equips you to write powerful, professional documents of every type.

Louis V. Imundo's classic Effective Supervisor's Handbook will help you thrive in today's business landscape with tips on becoming a manager, hiring, inspiring subordinates, communicating, assessing and disciplining staff, and balancing personal time---to make leading others less stressful and more rewarding.

Whether you're just beginning a career in consulting or you're a veteran of the industry, this invaluable resource provides practical, real-world advice based on 200 independent consultants' survey results to help you build and maintain a thriving business.

Nina never thought about being biracial until her parents divorced. Now it feels like everyone is forcing her to choose her identity, and in her hometown of Los Angeles, racial tensions flare. Conflicted and alone, Nina turns to the story of her ancestor who escaped slavery, hoping to find wisdom and direction while also learning who she truly is.

This Coretta Scott King Honor book for young adults from New York Times bestselling and award-winning author Nikki Grimes tells the dual stories of Sam, a teen whose dad leaves him and his mother for another woman, and Ishmael, the son of Abraham, who must deal with a different type of rejection when Isaac arrives.

New York Times bestselling author Nikki Grimes presents the story of Mary "Mister" Rudine, a teenage girl whose life tips sideways after one mistake: falling for Trey. Now forced to hide not only her shame but a growing secret, Mister tries to find solace in the story of another unwed teenage mother, one who shares her first name.

From the bestselling Knock Your Socks Off Service series, this valuable tool book includes a plethora of fast and effective activities that teach customer service professionals how to provide world-class service.

Amidst communication challenges presented by an increasingly diverse workforce, this timely guide shows all employs how to resolve conflicts--and avoid missteps in the first place--to work better together.

Do you have what it takes to become a true sales warrior in the world of sales 2.0? Learn the 10 phone and web skills essential to the success of the sales industry's most efficient closers.

What makes a leader great? The answer is complex, but one thing is certain: leaders are made, not born. Learn how to leverage the leadership characteristics that will help you achieve far beyond the expected.

For smart and strategic hiring managers looking to take their evaluation skills to the next level, this practical guide provides 250 behavior-based questions to help you asses the emotional intelligence (EQ) skills of job applicants

Attention Deficit Disorder and Attention Deficit Hyperactivity Disorder (ADD/ADHD) are among the most misunderstood problems facing young children today. Drugs like Ritalin and Cylert are traditionally prescribed to treat these disorders, but their use is controversial. ADD/ADHD Drug Free gives frustrated parents a long-awaited natural alternative.

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Productive Performance Appraisals gives readers all the easy-to-use tools they need to conduct an effective review, including sample dialogs, checklists, and forms. Readers will find guidance on developing career plans, keeping consistent records, communicating changes in roles, how reviews are used when determining layoffs, and much more.

This simple, easy-to-use book gives managers, supervisors, and team leaders activities to help their teams overcome emotional obstacles and become more effective. This practical, effective collection of proven exercises will elicit the best from any team.

Finding financial freedom though an online enterprise is within your reach! The strategy-packed Internet Riches reveals the powerful but simple methods for striking it rich on the Net. Complete with action plans, fun exercises, motivational interviews, and free membership in author Scott Fox's Internet business coaching and training forum!

Brian Emerson and Ann Loehr have spent years showing top companies how to develop their most promising employees. In Manager's Guide to Coaching, they guide managers through every step of the coaching process, from problem solving to developing accountability. This invaluable tool will help all leaders coach employees and themselves to excellence.

A must-have for every team library. Now thoroughly updated and expanded, this team-building classic offers expert advice to guide team coaches, leaders, and members to high-performance results. Features new sections on team accountability, decision making, and problem solving.

When you are trying to sell your home, it doesn't matter anymore how much you love it---your job is to make sure potential buyers love it. Home Makeovers That Sell is the complete home-seller's guide that provides everything one needs to know in order to sell their home as quickly and as profitably as possible.

Make Your Contacts Count is a practical, step-by-step guide for creating, cultivating, and capitalizing on networking relationships and opportunities. Packed with valuable tools, the book reveals a field-tested 'Hello to Goodbye' system and offers all the networking help readers need to supercharge their career or boost their business's bottom line.

Parents of children with disabilities face obstacles that can tax the resolve and resources of even the strongest families. Peggy Lou Morgan's compassionate, practical, and proven Parenting Your Complex Child draws on decades of navigating challenging medical, educational, occupational, and social issues with disabled clients and with her own son.

In the next few years, home purchases are expected to run into the trillions, creating unprecedented opportunity in the mortgage banking industry. This book from a veteran mortgage banker will help you get in on the action. Detailed and packed with information, it's an invaluable guide for creating a brilliant career in an ever-growing field.