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Resource Description and Access (RDA) is the first new international cataloguing standard for nearly thirty years. This essential new textbook builds on John Bowman's highly regarded "e;Essential Cataloguing"e; to provide cataloguers with the skills needed for transition to RDA. It gives an introduction to Functional Requirements for Bibliographic Records (FRBR), which provides the conceptual basis for RDA; discusses the differences between AACR2 and RDA; and shows the current state of play in MARC 21. The final chapter includes ten records displayed in AACR2 level 1, AACR2 level 2, RDA and MARC 21, making it easy to see the differences at a glance. There is also a fully-explained worked example based on RDA Appendix M. Written at a time of transition in international cataloguing, this book provides cataloguers and students with a background in general cataloguing principles, the current code (AACR2) and format (MARC 21) and the new standard (RDA). The contextual chapters provide library managers with an up-to-date overview of the development of RDA in order to equip them to make the transition.

Whilst there is no shortage of professional literature discussing the changing nature of libraries and information organizations in the digital age, words such as innovation, entrepreneurship and creativity make only occasional appearances. Considerable change and innovation has already been achieved, and a future in which all information resources, including books and archives, will be accessed in digital format poses even greater challenges for information professionals. The ability to move into uncharted territory, engage in and enjoy innovation, create radical new visions, and manage resources in risky environments will be essential. This groundbreaking book is the first to discuss and apply the rhetoric and theories of innovation and entrepreneurship in information organizations. It both celebrates existing examples of good practice, and promotes the development of innovative and entrepreneurial behaviour at all organizational levels. It covers key areas that include: promoting innovation and entrepreneurship in information organizations; the nature of innovation and entrepreneurship; corporate and social entrepreneurship in public sector information services; organizing for innovation: strategies, leadership and creative team-building; innovation in practice and managing innovation projects; and, collaborative and open innovation through networks and partnerships. The text makes plentiful use of features such as learning objectives, challenges, reflections, group discussion topics, review questions and summaries, making it suitable both for individual reflection and learning, and for group learning situations such as professional development and training courses. This book is designed for all information professionals and managers who wish to understand and engage creatively with innovation to achieve success, and to realise the professional and social benefits of entrepreneurial action in their organizations.

In these turbulent times, with the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of new resources continually being produced, library and information services need to constantly keep one step, or more, ahead of their users. The benefits of analysing user behaviour are self-evident: better strategic planning, cost benefits and better use of budgets, better marketing, satisfied customers, satisfied management, and a library or information unit that is central to the needs of your parent organization. However, paradoxically, user needs and levels of expectation, including those of remote users, are often not fully explored. This accessible text goes back to the basics and investigates the following key issues: why this book; defining your users; understanding users - the what, why, where, when, how and who; what is the current knowledge of user behaviour and needs - is it really predictable; great expectations - how LIS professionals can manage and train users; using information about past user behaviour; making the most of knowing your users; keeping track of changes in what users want; tracking the future - electronic and social networking; and, future perfect. This book will help any library or information professional anywhere to take a fresh look at this important area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want. Webmasters and knowledge managers will also find much to interest them.

The advent of various information retrieval (IR) technologies and approaches to storage and retrieval provide communities with opportunities for mass documentation, digitization, and the recording of information in different forms. This book introduces and contextualizes these developments and looks at supporting research in IR.

An information retrieval (IR) system is designed to analyse, process and store sources of information and retrieve those that match a particular user's requirements. This book covers topics in information storage and retrieval, including: users of IR and IR options; database technology; bibliographic formats; and abstracts and indexing.

There are huge challenges facing the library and information science profession. Librarians need to be 'blended professionals' who can take their professional skills and experience, and adapt them to different business models and strategic challenges. This work intends to stimulate strategic and innovative thinking and questions the status quo.

Interest in m-library services has grown in years, as libraries are recognizing the potential of ubiquitous and sophisticated mobile devices. Building on the M-Libraries: libraries on the move to provide virtual access, this book brings together research and case studies on the development and delivery of library services.

How do archives and other cultural institutions such as museums determine the boundaries of a particular community, and of their own institutional reach, in constructing effective strategies and methodologies for selecting and maintaining appropriate material evidence? This book offers guidance on such issues. It is suitable for archivists.

Imagine a records management (RM) future where the user community collectively describes the value and properties of a record using the wisdom of the crowd; where records retention, description and purpose are determined by their users, within general boundaries defined by the records manager. It may sound far-fetched, but could represent a way forward for managing records. It has never been more apparent that RM as traditionally practised will soon no longer be fit for purpose. With the increasing plurality of information sources and systems within an organization, as the deluge of content increases, so the percentage of the organization's holdings that can be formally classed as records declines. In the Web 2.0 world new technology is continually changing the way users create and use information. RM must change its approach fundamentally if it is to have a role to play in this new world.This provocative new book challenges records managers to find time amidst the daily operational pressures to debate the larger issues thrown up by the new technological paradigm we are now entering, and the threat it poses to established theory and practice. A range of stimulating ideas are put up for discussion: why not, for instance, embrace folksonomies rather than classification schemes and metadata schemas as the main means of resource discovery for unstructured data? Adopt a ranking system that encourages users to rate how useful they found content as part of the appraisal process? Let the content creator decide whether there should be any access restrictions on the content they have created? This is a thought-provoking book which questions received wisdom and suggests radical new solutions to the very real issues RM faces. Every records manager needs to read this challenging book, and those that do may never think about their profession in quite the same way again.

Offers an introduction to web accessibility and usability for information professionals, offering advice on the concerns relevant to library and information organizations. This book can be used as a resource for developing staff training and awareness activities. It will also be of value to website managers involved in web design and development.

From their beginnings in 1995, the Libraries Without Walls conferences have mapped a major change in the practice of librarianship. This collection is drawn from the seventh Libraries Without Walls Conference, held in 2007.

Celebrates and acknowledges the contribution Professor Peter Brophy has made over a career spanning 37 years to the field of library and information studies. Reflecting on his work, this title offers strategies for the future direction of library and information services in the virtual era.

This is a brand new version of the bestselling enquiry desk reference text, "e;Know it All, Find it Fast"e;, for those working with children and young people in schools, public libraries and at home. After a general introduction covering essential information about education and the curriculum there is a comprehensive A-Z of topics covering school subjects from science and maths to reading and literacy, and more general themes such as children's health, wellbeing and hobbies. Each topic is broken down into useful sections that will guide your response: typical questions - 'Are there any homework clubs in my area?'; Definitions - 'Homework is...'; what to consider: environment and time of day; where to look - homework guidelines, print resources and websites; and, how to have success - how to evaluate resources. This is an indispensable guide for librarians and teachers in schools and public libraries working with children and young people. It will also be a handy reference for parents and anyone working with children and young people in other organizations such as health visitors.

LCSH are increasingly seen as 'the' English language controlled vocabulary, despite their lack of a theoretical foundation, and their evident US bias. This title features topics including, background and history of LCSH; subject heading lists; structure and display in LCSH; form of entry; application of LCSH; document analysis; and, main headings.

Every profession needs an introductory text to its core body of knowledge. This brand new, definitive text from renowned authors Gobinda Chowdhury, Paul F. Burton, David McMenemy and Alan Poulter provides an introduction to librarianship for students and new entrants to the profession. This handbook is the first to give a complete overview of all aspects of professional librarianship in the 21st century, and to offer an up-to-date, authoritative analysis of modern libraries and librarianship. The key areas covered are: libraries and information services: evolution or revolution; information resources and services; information organization and access; library and information users and society; library technologies; library and information management; and, LIS education and training. Each chapter in this user-friendly text features clear learning aims and objectives and a list of revision questions to test and consolidate knowledge and understanding. Mapping onto course content for library and information studies internationally, this handbook is a single source of introductory explanations of library and information concepts for the student. It is also the quintessential primer for new professionals.

Education and training have been transformed in the 21st century as a result of changing patterns of work and culture, and learners increasingly expect technology-rich and flexible learning opportunities. Nowadays, learning takes place in a wide range of physical spaces, for example in educational or training organizations, in the workplace or at home, as well as in both public and private virtual spaces. Information professionals currently face the challenge of providing end-user education and staff training to very large and diverse groups, whilst integrating the use of ICT into their teaching. But there seems to be a tendency within the LIS literature to focus solely on the methodologies of face-to-face learning or of e-learning, and this is a lost opportunity.This book offers a holistic blended learning approach, combining the best of traditional and new approaches to learning and teaching to make best use of the advantages of each while minimizing the disadvantages. It provides information professionals with a practical guide to the design and delivery of such training programmes, illustrated with a broad range of library-based examples, checklists and case studies.This book covers key areas which include: tools and technologies in the classroom - virtual communication tools, social-networking software, e-learning systems, m-learning, and models of teaching and learning; planning and designing blended learning programmes; using individual and group learning activities; working as an e-tutor; developing online communities of interest and practice; and, managing blended learning projects - working in collaborative and multi-professional teams. This unique book will be of great value to any information professionals, whatever their previous level of experience, involved in establishing and delivering training and learning programmes and end-user education. It will also benefit staff developers in schools, colleges and higher education; library and information students; independent consultants and trainers; and, information suppliers such as database providers.

The information needs of researchers and the ways in which the quality of information provision can be enhanced for researchers are currently a focus of attention globally, and are major priorities for higher education. Researchers rely on libraries to provide the information they need; equally, supporting research is a fundamental reason for libraries' existence. This book explores the crucial relationship between libraries and researchers, focusing on developing and managing effective library services to support research, and includes the authentic voices of researchers surveyed. The text considers the issues in a wider strategic context: who researchers are, their information-seeking behaviour, the resources required to support research, and the current LIS response.This title covers key topics such as: supporting research and researchers - some perspectives; current challenges for libraries and research support; defining research and researchers; collection management; the researcher's toolkit - resources; services to facilitate research; the information-literate researcher; facing the future - key challenges; and, key principles for research support. This book will inform and advise all those who work with researchers in libraries, combining practical advice with an exploration of fundamental issues relating to the relationship between research and libraries. It is essential reading for all who work in academic and research libraries, and will be of particular value to newly qualified and practising liaison and research support librarians.

The advantage of radio frequency identification (RFID) over other technologies used in libraries is usually seen to be its ability to combine the functions of the barcode (as a unique item identifier) and the security tag (able to indicate that an item is being removed from the library without permission), but with the added advantage of not needing line of sight. The customer-friendly self service that this combination of features makes possible is at the heart of the attraction of RFID for most libraries. This practical and straightforward new book will consider the benefits of installing RFID technology; work with vendors; and how to implement the technology on the ground. It will also consider technical issues such as interoperability, metadata and standards. Applicable to all types of libraries, its contents include: current and potential application of RFID in libraries; how RFID works in library applications; standards/interoperability; privacy issues; how successful have implementations been? is RFID for you? building a business case for RFID in libraries; staffing implications; practicalities: choosing a system, staff development, process re-engineering; ensuring return on investment; and, RFID and libraries - the future? Written by an expert in the field, it will be a very worthwhile investment for those considering converting to RFID as well as those who are implementing it already.

Stress and conflict in the workplace undermine performance and can make people mentally and physically ill. Research indicates that ever-increasing numbers of people are experiencing excessive pressure of this kind in our rapidly changing world of work. This applies to libraries and information organizations as much as anywhere; indeed they can be particular targets for verbal and non-verbal violent behaviour because of their accessibility to the public. In addition, as in all organizations, a certain proportion of library staff is suffering aggression, abuse, bullying or harassment from a work colleague. Tackling - and preventing - these situations effectively is a responsibility for management under health and safety legislation in the UK and many other countries.This can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and avoidance of potential litigation. This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out. The chapters cover: current health and safety concerns; are you at risk?; the business case; risk assessment procedure; advice, guidance and legislation; taking action to solve interpersonal conflict; dealing with aggression and violence; and, support to be expected inside and outside the organization.Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people.

Many organizations are moving away from managing records and information in paper form to setting up electronic records management (ERM) systems. There is a range of reasons for this: economic considerations may be the driver for change, or government policy initiatives may be coming into play. Whatever the whyfor in your organization, this book provides straightforward, practical guidance on how to prepare for and enable ERM. It sets out and explains the issues organizations need to consider in selecting a system, and the procedures required for effective implementation. Help is also given with the complexities of managing hybrid records during an interim period between paper and electronic record management.The book is divided into three main parts covering the preparation for ERM, and its design and implementation. The key areas covered are: the underlying principles; the context; making a business case for ERM; the main issues for design; the information survey; the file plan; appraisal methodology; preservation; access; the main issues for implementation; project management; procurement; change management; training; the future of information management. This essential guide should be on the desk of any library and information professional, records manager, archivist or knowledge manager involved in planning and introducing an ERM system, whether in a public or private sector organization.

Information users and usability constitute the main building blocks of today's electronic information world. This important new text is the first to give a holistic overview of all of the necessary issues relating to information users and the usability of information services in the digital world, including user-centred design, and the characteristics and behaviour of information users. This book helps readers understand why information users and the usability of information services are important and equips them to play a proper role in designing user-centred information systems and services and to properly exploit information services for the maximum benefit of users. It covers all of the major issues, the current situation and what the various research studies from around the world show. It includes chapters, covering: information users; human information behaviour; usability of information systems and services; usability: internet and web information services; usability: digital libraries and information services; barriers to information access and usability; the digital divide and social inclusion; the digital divide and usability of digital information services: the global perspectives; and, current issues and trends. It is an essential reading for researchers and practitioners interested in the design and evaluation of digital information systems and services, as well as for students on library, information, and digital library courses.

There is no doubt that reading with young children is important, and libraries are uniquely placed to support the development of literacy skills in pre-school children. This book is a pioneering practical guide for library and information professionals involved in strategically planning or delivering services and programmes in early years libraries. Drawing on the authors' research and examples from best practice - what other people have tried and what works well - this book equips practitioners with knowledge and ideas, and will encourage the reader to work with other key professionals in the field. Key areas covered include: the background and context of early years literacy; the role of the early years professional, interdisciplinary team work, and how to involve parents and carers; buildings and space, including planning and designing spaces for the childrens' libraries of the future; managing resources and collection development; planning projects and running literacy sessions; and case studies of successful pre-school library initiatives from around the world. User-friendly and accessible, each chapter is clearly structured and sets outs the background to the topic, the key issues for practitioners, practical ideas and resources for service provision, and recommended further reading. The book also includes checklists and 'how to' practical guidance, useful information on relevant organisations, and links to helpful websites. An essential purchase for all library and information professionals working with young children, this book is also suitable for students of library and information studies, childhood studies, and practitioners undertaking NVQ qualifications. The book is also a useful starting point for those wanting a background in early years literacy.

Measuring the performance of a library's services is a crucial part of good library management, since without a firm grasp of what is actually being achieved it is impossible to move forward to improved service. The key measure is no longer size and quality of bookstock, but the impact of staff effort and resources on the population the library is intended to serve. Analysing this enables evidence of benefits to be presented, providing the ultimate justification for the service's existence. This important book is the first to provide an accessible account of current thinking and research on the evaluation of library services, both traditional and - importantly - electronic. Illustrated throughout with a range of internationally based examples across the different library sectors, it is structured to focus primarily on the intended service user (outcome and impact perspectives), then to look at service management (output and process issues) and the building blocks of services (inputs), and finally to draw together these strands by examining some of the broader frameworks for evaluation that have emerged. Each chapter features a list of key resources, and the extensive appendices offer practical guidance on data collection methods, the analysis of data and the presentation of results. The key areas addressed include: background and theoretical considerations; user satisfaction and impact on users; social and economic impact; inputs, processes and outputs; staff and infrastructure; services for all; and, standards, benchmarking and the balanced scorecard. The emphasis on both principles and techniques in this book means that it is perfect reading for busy LIS practitioners but it is also eminently suitable for LIS students and researchers trying to get to grips with this complex area.

Anyone wishing to be a successful supervisor must learn the interpersonal skills of communication, assertiveness and motivation in order to build a successful team with a positive ethos. This book provides a practical guide to supervisory skills for team leaders and supervisors in library and information work. Although reference is made to relevant management concepts, its strength is that it translates theory into practice, and the focus is decidedly on the latter. This is very much a 'how to' guide for anyone wishing to develop a supervisory role in an ILS context. Each topic is covered in a practical and down-to-earth manner, and is illustrated by examples and case studies from different types of ILS. The text also offers self-assessment audits and other activities to enable the reader to relate the tools and techniques to their own work situation. Key topics covered are: the role of team leader in ILS; leading and managing the team; confident leadership and supervision; the psychology of motivation; managing the work; communication skills; managing and leading complex teams; human resource management; workplace learning and training; and, personal and professional development. This is an essential tool for new and aspiring supervisors and team leaders in ILS, and for more experienced supervisors who wish to dip into it to refresh their approach. It will also be of great value to ILS students.

The role of the librarian increasingly involves delivering information literacy using a range of teaching methods, from delivering induction sessions to informal one-to-one support on a day-to-day basis. Although this is increasingly recognized, many practitioners do not have teaching qualifications and are often left to fulfil a role for which they feel ill-equipped. Even when they do have teaching qualifications, these are often gained from mainstream courses that do not always adequately address the delivery of information literacy. This book is a much-needed sourcebook to support library staff in the delivery of information literacy teaching, by providing practical guidance on tried and tested ideas and techniques for sessions. Full of hints and tips grounded in learning theory, it is a practical reference tool designed to be dipped into as needed when planning teaching and training. Where applicable the activities are mapped to models of information literacy, with guidance on adapting ideas for different levels and contexts. Advice is given on activities in the following areas such as: designing sessions; preparing sessions; delivering sessions; different types of sessions; teaching by topic; creating teaching / support materials; assessing learning; evaluating teaching sessions; and, e-learning. This easy-to-use book is an invaluable source of inspiration for any librarian involved in teaching information literacy, whether they are new to teaching or experienced but in search of fresh ideas.

Many information professionals working in small units today fail to find the published tools for subject-based organization that are appropriate to their local needs, whether they are archivists, special librarians, information officers, or knowledge or content managers. Large established standards for document description and organization are too unwieldy, unnecessarily detailed, or too expensive to install and maintain. In other cases the available systems are insufficient for a specialist environment, or don't bring things together in a helpful way. A purpose built, in-house system would seem to be the answer, but too often the skills necessary to create one are lacking. This practical text examines the criteria relevant to the selection of a subject-management system, describes the characteristics of some common types of subject tool, and takes the novice step by step through the process of creating a system for a specialist environment. The methodology employed is a standard technique for the building of a thesaurus that incidentally creates a compatible classification or taxonomy, both of which may be used in a variety of ways for document or information management. Key areas covered are: What is a thesaurus? Tools for subject access and retrieval; what a thesaurus is used for? Why use a thesaurus? Examples of thesauri; the structure of a thesaurus; thesaural relationships; practical thesaurus construction; the vocabulary of the thesaurus; building the systematic structure; conversion to alphabetic format; forms of entry in the thesaurus; maintaining the thesaurus; thesaurus software; and; the wider environment. Essential for the practising information professional, this guide is also valuable for students of library and information science.

Web 2.0 technologies have been seen by many information professionals as critical to the future development of library services. This has led to the use of the term Library 2.0 to denote the kind of service that is envisaged. This collection provides an overview of Library 2.0 tools and technologies for information literacy practitioners.

In More Library Mashups, author Nicole C Engard and 24 creative library professionals describe how they are mashing up free and inexpensive digital tools and techniques to improve library services and meet everyday (and unexpected) challenges.

This book provides practical guidance to ensuring that your users can access and personalise the online resources they are entitled to use with the minimum of fuss. With the rapid increase in the use of electronic resources in libraries, managing access to online information is an area many librarians struggle with. Managers of online information wish to implement policies about who can access the information and under what terms and conditions but often they need further guidance. Written by experts in the field, this practical book is the first to explain the principles behind access management, the available technologies and how they work. This includes an overview of federated access management technologies, such as Shibboleth, that have gained increasing international recognition in recent years. This book provides detailed case studies describing how access management is being implemented at organizational and national levels in the UK, USA and Europe, and gives a practical guide to the resources available to help plan, implement and operate access management in libraries. Key topics include: what is access management and why do libraries do it?; electronic resources: public and not so public; principles and definitions of identity and access management; current access management technologies; authentication technologies; authorization based on physical location; authorization based on user identity or affiliation; federated access: history, current position and future developments; internet access provided by (or in) libraries; library statistics; the business case for libraries. This is essential reading for all who need to understand the principles behind access management or implement a working system in their library.

This authoritative textbook provides a comprehensive overview of the changing functions of higher education libraries & the organizational cultures in which they operate. This new edition has more extensive coverage of: performance measurement; accessibility; information literacy; digital libraries; copyright; institutional repositories; virtual