Bøker utgitt av Chartered Institute of Personnel & Development

Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.

Excel at human resource management studies with this essential textbook.

Obtain a firm grounding in the business issues that impact all HR professionals day to day with this essential and engaging text.

Develop an environment that effectively supports learning and growth in your organisation with this complete guide.

Understand cross-cultural social relations in the workplace with this introductory textbook.

Develop and retain talent within your organisation in the most cost-effective way possible with the latest edition of this popular guide.

Critically examine the factors impacting upon L&D in organisations with this complete guide.

Learn the theory and practice of performance management to plan effective performance management policies and improve organisational and employee performance.

Understand comparative and cross-cultural issues in international HRM with this book ideal for students who are new to the subject.

Understand the issues facing OD and HRD professionals and their roles in a wider environmental context with this popular guide.

Prepare the managers of tomorrow with this comprehensive but concise book that merges theory with practical information and case studies.

Put HR at the heart of a modern approach to organisation development (OD) with this practical guide.

Understand the concept and practice of business ethics and gain the skills needed for ethical thinking and decision-making.

Get a thorough grounding in the context, theory and practice of organisational behaviour.

Understand and critically evaluate a range of theories, concepts, approaches and methods relating to learning and talent development with this popular guide.

Develop a thorough understanding of the theory and practice of employment relations in an international context.

Explore how and why change occurs, and how the change management process can be managed effectively with this popular CIPD textbook.

Develop the interpersonal, study and transferrable professional skills required to thrive in study and work with this complete handbook.

Critically analyse the concepts of leadership and management and their application in an organisational, social, environmental and multicultural context with this book.

Make your research more meaningful, effective and relevant to the business world with this handbook that demystifies the research process.

Learn how to organize and encourage CPD with this guide co-published with the CIPD.

Develop personally and professionally as a manager with this practical book

Implement a systematic approach to learning that meets the needs of your organisation and delivers tangible business results.

Develop an in depth appreciation for the different factors that impact the employee-company relationship so that you can apply the theory in practice within your own organisation.

Align your L&D strategy to the overall business strategy to benefit employees and the organization as a whole

Develop a full understanding of the issues surrounding managing people with this broad-ranging and interactive textbook.

Use psychological and practical coaching techniques to develop effective leaders

This definitive introduction to training, learning and development will show you how to identify learning needs, assess and evaluate effectively, and design and deliver successful training programmes.

Professional coaches and trainers, specialist consultants and coaching managers, and HR professionals.