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This practical guide shows how to facilitate collaboration among diverse individuals and organizations to navigate complexity and create change in our interconnected world.The social and environmental challenges we face today are not only complex, they are also systemic and structural and have no obvious solutions. They require diverse combinations of people, organizations, and sectors to coordinate actions and work together even when the way forward is unclear. Even so, collaborative efforts often fail because they attempt to navigate complexity with traditional strategic plans, created by hierarchies that ignore the way people naturally connect.By embracing a living-systems approach to organizing, impact networks bring people together to build relationships across boundaries; leverage the existing work, skills, and motivations of the group; and make progress amid unpredictable and ever-changing conditions. As a powerful and flexible organizing system that can span regions, organizations, and silos of all kinds, impact networks underlie some of the most impressive and large-scale efforts to create change across the globe. David Ehrlichman draws on his experience as a network builder; interviews with dozens of network leaders; and insights from the fields of network science, community building, and systems thinking to provide a clear process for creating and developing impact networks. Given the increasing complexity of our society and the issues we face, our ability to form, grow, and work through networks has never been more essential.

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed. This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology, drawing on more than thirty practical examples from leading companies across four continents. The approach provides a radically different way for the whole business to focus on the customer experience. It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction. Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business—from start-ups to major multinational corporations—can remove friction. Being frictionless has become a strategic necessity, and now this strategy is available to any organization.

This is the first book to offer detailed guidance on how scenarios can be used to help organizations make their toughest decisions in a world of ever-escalating crisis and opportunity.To reap the full benefits of scenarios, you have to be able to apply them in the real world. This groundbreaking book goes beyond the theoretical to clearly explain different ways scenarios can be used in business decision-makingfrom strategic planning and financial modeling to crisis response. Connecting scenarios to strategy and action can have many benefits, including the ability to react quickly, anticipate major changes in the environment, and identify major opportunities. Thomas Chermack, a top expert on scenario planning, offers seven specific ways organizations can use scenarios and provides a wide variety of examples, along with proven processes, exercises, and workshops that have been used successfully in organizations across industries and countries for more than fifteen years.

"e;By the end of this book, you will understand what is valuable, how to measure value, and how to optimize the flow of valuefrom idea to your customer."e;Evan Leybourn, co-founder and CEO, Business Agility InstituteAgile methods have brought about dramatic changes in how organizations manage and deliver not only IT services, but their entire product and service value streams. As legacy organizations transition to newer, end-to-end agile operating models, the Project Management Office (PMO) needs to redesign its mission and operation to be more in line with these modern ways of working.That requires being more customer-focused and value-adding, and less hidebound, bureaucratic and tied to antiquated processes and mindsets. Visionary leaders are transitioning into enablers of this change, and maximizing value through the entire organization. Middle management, including program and project managers (PMs), are racing to maximize their professional relevancy in this new world. This book defines the role of the agile value management office (VMO), using case studies and a clear road map to help PMs visualize and implement a new path where middle management and the VMO are valued leaders in the age of business agility.

Retaining top talent and making sure employees feel engaged and appreciated is a perennial concern for every business. With over 710,000 copies sold globally, comes the fifth edition of this bestselling book by Beverly Kaye and Sharon Jordan-Evans. Since employees who walk out the door cost their companies up to 200 percent of their annual salaries to replace, retention is one of the most important issues facing businesses today. And with so many surveys reporting that employees are unhappy and not working up to their full potential, engagement is a second serious and costly issue. The latest edition of this Wall Street Journal bestseller offers twenty-six simple strategiesfrom A to Zthat managers can use to address their employees' real concerns and keep them engaged. The fifth edition has been revised and updated throughout and includes many more international examples, reflecting the fact that Love 'Em or Lose 'Em is available in twenty-two languages, from Albanian and Arabic to Thai and Turkish. Its message is truly one that spans continents and cultures.

';Shows how humans have brought us to the brink and how humanity can find solutions. I urge people to read with humility and the daring to act.'Harpal Singh, former Chair, Save the Children, India, and former Vice Chair, Save the Children InternationalIn conversations with people all over the world, from government officials and business leaders to taxi drivers and schoolteachers, Blair Sheppard, global leader for strategy and leadership at PwC, discovered they all had surprisingly similar concerns. In this prescient and pragmatic book, he and his team sum up these concerns in what they call the ADAPT framework: Asymmetry of wealth; Disruption wrought by the unexpected and often problematic consequences of technology; Age disparities--stresses caused by very young or very old populations in developed and emerging countries; Polarization as a symptom of the breakdown in global and national consensus; and loss of Trust in the institutions that underpin and stabilize society. These concerns are in turn precipitating four crises: a crisis of prosperity, a crisis of technology, a crisis of institutional legitimacy, and a crisis of leadership.Sheppard and his team analyze the complex roots of these crises--but they also offer solutions, albeit often seemingly counterintuitive ones. For example, in an era of globalization, we need to place a much greater emphasis on developing self-sustaining local economies. And as technology permeates our lives, we need computer scientists and engineers conversant with sociology and psychology and poets who can code. The authors argue persuasively that we have only a decade to make headway on these problems. But if we tackle them now, thoughtfully, imaginatively, creatively, and energetically, in ten years we could be looking at a dawn instead of darkness.

This book is a comprehensive and practical guide to the core skills, activities, and behaviors that are required of product managers in modern technology companies. Product management is one of the fastest growing and most sought-after roles by job seekers and companies alike. The availability of trained and experienced talent can barely keep up with the accelerating demand for new and improved technology products. People from nontechnical and technical backgrounds alike are eager to master this exciting new role. The Influential Product Manager teaches product managers how to behave at each stage of the product life cycle to achieve the best outcome for the customer. Product managers are under pressure to drive spectacular results, often without wielding much direct power or authority. If you don't know how to influence people at all levels of the organization, how will you create the best possible product? This comprehensive entry-level textbook distills over twenty years of hard-won field experience and industry knowledge into lessons that will empower new product managers to act like pros right out of the gate. With teaching experience both from UC Berkeley and Lynda.com, the author boils down the most complex topics into principles that are easy to memorize and apply. This book methodically documents the tools product managers everywhere use to align their teams with market needs and organizational goals. From setting priorities to capturing requirements to navigating trade-offs, this book makes it easy. Not only will your product succeed, you'll succeed, too, when you read the final chapter on advancing your career. Let your product's success become your success!

Change is difficult but essentialEsther Derby offers seven guidelines for change by attraction, an approach that draws people into the process so that instead of resisting change, they embrace it. Even if you don't have change management in your job description, your job involves change. Change is a given as modern organizations respond to market and technology advances, make improvements, and evolve practices to meet new challenges. This is not a simple process on any level. Often, there is no indisputable right answer, and responding requires trial and error, learning and unlearning. Whatever you choose to do, it will interact with existing policies and structures in unpredictable ways. And there is, quite simply, a natural human resistance to being told to change. Rather than creating more rigorous preconceived plans or imposing change by decree, agile software developer turned organizational change expert Esther Derby offers change by attraction, an approach that is adaptive and responsive and engages people in learning, evolving, and owning the new way. She presents a set of seven heuristicsguides to problem-solvingthat empower people to achieve outcomes within broad constraints using their personal ingenuity and creativity. When you work by attraction, you give space and support for people to feel the loss that comes with change and help them see what is valuable about the future you propose. Resistance fades because people feel there is nothing to push againstonly something they want to move toward. Derby's approach clears the fog to provide a new way forward that honors people and creates safety for change.

We are living in a time when dishonesty and duplicity are common in our public institutions, our workplaces, and even in our personal relationships. But by recognizing and resisting the small, seemingly inconsequential ways we make moral compromises in our own lives, we can repair the tear in our social and moral fabric.The Law of Small Things begins with an IQ (Integrity Quotient) test designed to reveal the casual way we regard our promises and the misconceptions we have about acting truthfully. The book shows how most people believe that integrity is something we ';just have' and that we just do, like a Nike commercial. It depicts these and other deceptions we deploy to appear to act with integrity without actually doing so. The Law of Small Things also exposes how our culture encourages breaches of integrity through an array of ';permitted promise-breaking,' a language of cliches that equates self-interest with duty, and the ';illusion of inconsequence' that excuses small breaches with the breezy confidence that we can fulfill integrity when it counts. Brody challenges the prevailing notion that integrity is a possession you hold permanently. No one ';has integrity' and no one is perfect in practicing it. What we have is the opportunity to uphold promises and fulfill duties in each situation that faces us, large and small. Integrity is a practice and a habit of keeping promises, the ones we make explicitly and the ones that are implied in all our relationships. Ultimately, developing skill in the practice of integrity leads us to knowledge of who we are--not in the way the culture defines us, but in the way we truly know ourselves to be.

The new edition of the bestselling employee development classic includes advice on talent retention in the gig economy, and a new chapter on creating a career development culture in your organization. Study after study confirms that career development is the single most powerful tool managers have for driving retention, engagement, productivity, and results. But most managers feel like they just don't have time for more meetings. This book offers a better way: frequent, short conversations with employees about their career goals that can be integrated seamlessly into the normal course of business. Beverly Kaye and Julie Winkle Giulioni identify three broad types of conversations that will increase employees' awareness of their strengths, weaknesses, and interests; point out where their organization and their industry are headed; and help them pull all of that together to design their personalized career plans. And the new chapter includes an assessment so you can measure how well your current culture supports employee developmentand how to improve it.

Most of our communities are fragmented and at odds within themselves. Businesses, social services, education, and health care each live within their own worlds. The same is true of individual citizens, who long for connection but end up marginalized, their gifts overlooked, their potential contributions lost. What keeps this from changing is that we are trapped in an old and tired conversation about who we are. If this narrative does not shift, we will never truly create a common future and work toward it together. What Peter Block provides in this inspiring new book is an exploration of the exact way community can emerge from fragmentation. How is community built? How does the transformation occur? What fundamental shifts are involved? What can individuals and formal leaders do to create a place they want to inhabit? We know what healthy communities look like-there are many success stories out there. The challenge is how to create one in our own place. Block helps us see how we can change the existing context of community from one of deficiencies, interests, and entitlement to one of possibility, generosity, and gifts. Questions are more important than answers in this effort, which means leadership is not a matter of style or vision but is about getting the right people together in the right way: convening is a more critical skill than commanding. As he explores the nature of community and the dynamics of transformation, Block outlines six kinds of conversation that will create communal accountability and commitment and describes how we can design physical spaces and structures that will themselves foster a sense of belonging. In Community, Peter Block explores a way of thinking about our places that creates an opening for authentic communities to exist and details what each of us can do to make that happen.

Competence does not speak for itself! You can't simply display it; you have to draw people's attention to it. World-renowned negotiation and deception detection expert, business professor, and mentalist Jack Nasher offers effective, proven techniques to convince others that we are talented, trustworthy, and yes, even brilliant. Nasher offers the example of Joshua Bell, possibly the world's most famous violinist. In January 2007, at rush hour, he stepped into a Washington, DC, subway station, dressed like any street busker, and began to play a $4,000,000 Stradivarius. It was part of an experiment staged by a journalist of the Washington Post, who expected Bell's skill alone to attract an immense, awed crowd. But Bell was generally ignored, and when he stopped, nobody applauded. He made $34.17.The good news is that you don't have to accept obscurity: you can positively affect others' perception of your talent. Whether you're looking for work, giving an important presentation, seeking clients or customers for your business, or vying for a promotion, Nasher explains how to use techniques such as expectation management, verbal and nonverbal communication, the Halo Effect, competence framing, and the power of nonconformity to gain control of how others perceive you. Competence is the most highly valued professional trait. But it's not enough to be competent, you have to convey your competence. With Nasher's help you can showcase your expertise, receive the recognition you deserve, and achieve lasting success.

"Close the gap between who you are and who you want to be with this guide from the bestselling author of You've Got This! and Brave. Through 5 simple but profound steps, you'll develop more courage, reclaim the power you've unwittingly surrendered to fear, and prepare to live your best and bravest life! Building the ability to take risks, make decisions amid ambiguity, make hard calls, and have tough conversations is critical to unlock your courageous capabilities, at work and at home. Margie Warrell harnesses her experience as a leadership and executive coach to deliver an actionable guide to a powerful way of thinking she calls a courage mindset. Introducing a 5-step guide to achieve courageous thinking: Be Before Do; Own Your Fear; Reframe Risk; Embrace Your Vulnerability; Choose Courage. The Courage Gap is not just for individuals, it's a guidebook for teams and organizations, too. As readers build stronger, more authentic relationships with others, develop their skill set for coupling candor and kindness in their relationships, grow their currency of trust and influence, they can then 'scale the courage mindset' to foster a 'culture of courage' in their teams, workplace and beyond. With stories, anecdotes, and research, The Courage Gap helps us shift our thinking and bring courage to the forefront of our lives for personal and professional growth and fulfillment. The Courage Gap provides a practical framework that connects the why of developing courage to the how-something often missing in literature on bravery"--

"Legendary personal coach Richard Leider, creator of the "purpose movement" teams, with David Shapiro to bring new stories, new lessons, and an all-new purpose manifesto to a new generation of readers. Purpose is an active expression of our values and our compassion for others-it makes us want to get up in the morning and add value to the world. The Power of Purpose details a graceful, practical, and ultimately spiritual process for making it central to your life. This revitalized guide will help you integrate it into everything you do. This fourth edition has been completely revised and updated. With a new co-author, new stories and examples and resources, it taps into the broader need for purpose in our post-pandemic world. With more than 40% new content, readers will discover new insights on purpose, a new chapter on Becoming a Purposeful Leader, and The Purpose Formula which includes mind-opening questions to help you unlock your purpose and to live a life of meaning and fulfillment"--

Almost a million copies sold since first published in 2003, this updated edition of Brian Tracy's self-help classic offers a step-by-step guide to setting and achieving your goals. Featuring 20% more content, including a new chapter, unlock your true potential with this tried-and-true productivity bestseller. Legendary time management and personal development expert Brian Tracy presents his simple, powerful, and effective system for setting and achieving goals. Each chapter introduces a principle key in reaching your goals, along with a toolkit full of both comprehensive insights and actionable steps. Using the twenty-two strategies Tracy outlines, you'll be able to accomplish any goal you set for yourself--no matter how big. You'll discover goal-setting strategies in various aspects of your life including: How to identify, clarify, and apply personal values in everyday actionsHow to take charge of your money to achieve financial freedomWhat it takes to overcome obstacles in your personal relationshipsHow to make better choices in your health and wellbeingResponding to challenges in your careerHow to stop holding yourself back with self-doubt and procrastinationYour time is important, so why not make the most of it? By following this time-tested and proven process you will not only reach your current goals, but also develop a life-long growth mindset that will guide you towards a more successful future.

"Take ownership of your work and unleash the power of agency in your organization! To help give employees the power, influence, and voice necessary to truly excel in their workplace, organizational development experts Miller and Katz reveal the importance of agency and offer practical advice on how to achieve it. With more knowledge workers entering the workplace, many are being stifled by traditional employee-manager relationships that hamper their ability to fully contribute and feel engaged at work. And in a constantly changing and competitive world of work, organizations must evolve to keep up with worker satisfaction or else face a decrease in performance and loss in talent. The solution? Enabling your employees to exercise their individual agency in the workplace. Through an actionable roadmap that highlights common pitfalls and practical steps necessary for establishing a culture of greater agency, this book will provide individuals, teams, managers, and leaders with concrete ways to clarify their current level of agency and identify specific actions they can take to exercise greater agency"--

The definitive comprehensive and foundational text for critically analyzing and applying actionable DEI techniques and strategies, written by one of LinkedIn's most popular experts on DEI.The importance of diversity, equity, and inclusion in the workplace cannot be understated. But when half-baked and under-developed strategies are implemented, they often do more harm than good, leading the very constituents they aim to support to dismiss DEI entirely. DEI Deconstructed analyzes how current methods and best practices leave marginalized people feeling frustrated and unconvinced of their leaders' sincerity, and offers a roadmap that bridges the neatness of theory with the messiness of practice. Through embracing a pragmatic DEI approach drawing from cutting-edge research on organizational change, evidence-based practices, and incisive insights from a DEI strategist with experience working from the top-down and bottom-up alike, stakeholders at every level of an organization can become effective DEI changemakers. Nothing less than this is required to scale DEI from interpersonal teeth-pulling to true systemic change. By utilizing an outcome-oriented understanding of DEI, along with a comprehensive foundation of actionable techniques, this no-nonsense guide will lay out the path for anyone with any background to becoming a more effective DEI practitioner, ally, and leader.

Sustainable company growth isn’t just a pipedream. This 3-part blueprint is your guide to avoiding the traps that cause growth to stall.As companies mature, their underlying growth naturally slows—this is called the ‘growth curse’. It’s a pervasive problem that plagues companies, CEOs, and board members alike. In order to safeguard a company’s future, a strategic form of governance in which the board plays a more active role on behalf of all stakeholders, must be activated.This book is comprised of 3 parts. First it shows companies how to identify the traditional traps that hinder growth. The second part provides companies with a blueprint for building their board, defining long-term strategy, and adjustments necessary to serve continued growth. The final part delves into the specific ways that the board and executives must collaborate in relation to strategic renewal.Reimagining the limits of growth and how companies are run as a consequence provides an escape from the ‘growth curse’ at last.

"This new edition of the bestselling classic includes updates as well as fresh material around remote work and today's challenges in career development and retention. Study after study confirms that career development is the single most powerful tool managers have for driving retention, engagement, productivity, and results. It's the sustainable competitive advantage that will distinguish the winners from the losers. Nevertheless, it's frequently back-burnered. When asked why, managers say the number one reason is that they just don't have time-for the meetings, the forms, the administrative hoops. But there's a better way. And it's surprisingly simple: frequent short conversations with employees about their career goals and options integrated seamlessly into the normal course of business. Beverly Kaye, coauthor of the bestselling Love 'Em or Lose 'Em, and Julie Winkle Giulioni identify three broad types of conversations that will increase employees' awareness of their strengths, weaknesses, and interests; point out where their organization and their industry are headed; and help them pull all of that together to design their own up-to-the-minute, personalized career plans. Help Them Grow or Watch Them Go is filled with practical tips, guidelines, and templates, as well as nearly a hundred suggested conversation questions. This new edition will also be released alongside an interactive Help Them Grow or Watch Them Go card deck to create organizational pathways for career development, and twenty-seven minutes of video trainings covering content, activities and practices in the book"--

"Somewhere between the New Deal and ChatGPT, the modest American Dream of a middle-class life became an impossible fantasy. How did this happen, and how can we undo the damage? Popular progressive radio host and New York Times bestselling author Thom Hartmann reveals how in this 10th installment of the Hidden History series. The middle-class dream of an affordable house, healthcare, and a modest retirement is no more. Who killed the American Dream and how do we get it back?"--

The first and only comprehensive resource designed to empower everyday people with insider knowledge on moving money for a more equitable economy.The money myths end here. We don’t need to choose between creating meaningful wealth for ourselves and our families today, or supporting social movements creating a better tomorrow. We don’t all need to become certified financial “experts” to be economically empowered and make a real difference in our communities. And we’re far from powerless when it comes to changing the financial system, just because we don’t happen to belong to the 1%. Quite the opposite.Financial activism is how everyday people radically reimagine money as a tool for widespread well-being, instead of a weapon of absurdly increasing inequality. It’s the antidote to traditional finance that evokes confusion, trauma, and (in the best-case scenario) straight-up boredom. It’s how we—the underestimated—collectively resist systems that cause harm to people and the planet for the sake of profit, reclaim wealth that’s been stolen, and redesign our relationships with capital and one another, in ways big and small.Going beyond tried financial literacy, The Financial Activist Playbook offers eight accessible, actionable, “choose-your-own-adventure” strategies for readers to experiment with. Drawing on timely insider knowledge from the worlds of impact investing, social justice, and more, Rashid illuminates a treasure trove of stories: demonstrating how people power can flow big bucks out of extractive industries, and into the economy of care and abundance we deserve. Playbook readers will be equipped to start visualizing and influencing the unique networks of wealth all around each of us, with strategies likeShifting collective budgets and bank dollars;Flexing our role as everyday philanthropists;Leveraging the magic of community investment;And so much more. Laced with refreshing humor, empowering exercises, and a steadfast commitment to truth-telling, Rashid takes readers on an energizing ride of financial possibility and practicality that will reverberate for generations to come.

"Bestselling author Tamara Winfrey Harris helps Black women unshackle their authentic selves from expectations and negative stereotypes embedded in American culture and offers guidance on how to choose liberation and sustain freedom as a Black woman"--

"Founder of deepSEE Consulting shows how to understand and react consciously to cultural differences so we can catch unconscious biases and implement effective, transformational change"--