Bøker av Vasudha Deming

Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.

Helps you become an effective leader using fifty games and activities to help you improve your management skills while forging better working relationships between you, your staff and among staff members.