Bøker av Ross Smith

Learn how to deploy custom models leading to a revolution in the world of customer service and support Generative AI has made amazing advances in the last year, and customer service and support is one of the most important areas where this new technology can have an immediate impact. While the technology is not yet in a place where it will fully replace agents and support engineers, it can do wonders to dramatically improve customer experience while also contribute to the optimization of productivity in various ways. This book will help readers understand how and where to incorporate AI technology into the flow of the customer experience. This book is designed for those who are pretty well versed in the customer service and support experience - they understand how service and support works, are familiar with call center operations, and ticketing, issue resolution, escalations, etc. In addition, they are hearing and seeing the growing buzz around AI and curious about how this might affect their business. The assumption is that the reader has little to no understanding of AI, large language models (LLMs), machine learning, predictive analytics, augmented reality, or any other evolving technology. This is a book to introduce how they can apply these new technologies in their business to drive greater customer experiences. Written by AI and Customer Support experts at Microsoft, a leader in both fields Written for a broad, non-technical audience of anyone involved in Customer Support Assumes no previous experience with AI, LLMs, Machine Learning, or Data Scienc

Flight to Fame, a classic adventure story, tells the hair-raising tale of the world-first flight from England to Australia, in the words of the pilot, (Sir) Ross Smith. In March 1919, Australia's prime minister announced a prize of £10,000 for the first successful flight from Great Britain to Australia in under 30 days. Late that same year, the victorious pilots, Ross and Keith Smith, landed in Darwin to international acclaim. The New York Times gushed: 'Captain Ross Smith has done a wonderful thing for the prestige of the British Empire. He must be hailed as the foremost living aviator.' Their achievement was the forerunner to the age of international air travel. During the race, Ross and his brother Keith (his co-pilot and navigator) wrote in their diaries daily, recording the journey of their four-man crew in their Vickers Vimy G-EAOU twin-engine plane, its open cockpit exposing them to snow, sleet, hail and unbearable heat. Originally published as 14,000 Miles Through the Air(1922), Ross Smith's book recounts their danger-ridden, record-breaking journey - a mere 16 years after the Wright brothers first defied gravity for just a few seconds. This richly illustrated edition, published to coincide with the flight's centenary, is introduced and edited by historian Peter Monteath.

This provocative and hard-hitting book strips bare some of the most alarming trends and ungodly thinking that have invaded the church today. The enemy has been allowed to run rampant. Far too many in the church are living a life which is not leading them to the portals of heaven as they suppose, but rather, has them rushing headlong into the bowels of hell. The days of ignorance have passed and the days of reformation are here. We have run out of excuses and we are running out of time. The finishing generation must arise NOW with the truth that will expose every illusion and crush the head of the serpent. The army is being assembled. Your name is being called. What will you do? ". the kingdom of heaven suffers violence, and violent men take it by force." - Mat 11:12- R.A. Smith reveals and declares the Word for a 'now' generation. Bold and accurate, Ross wields the sword of the Spirit and imparts revelation needed in this hour. Ross and his wife, Karen, pastor Celebration Church in Wellington City, New Zealand. He and his wife have two children, Chantelle and Adam.