Bøker av Monica Or

Running an independent hospitality business is complex, whether it's a hotel or restaurant, and mistakes will cost you money - or your reputation.

To create memorable guest experiences, as a hospitality professional you need to put yourself in your guests' shoes. Go on a journey with a difference, as you explore what the hotelier in the know does before even meeting their guest, the touch points during their guests stay, and what happens after their guest leaves. This book will give you the tools you need to make this a reality.• Find out what you need to do to ensure your guests book with you• Work out how much you really know about your guests• Gain insights from esteemed hoteliers on how they make their guest experiences memorable• Get your guests to rave about you• Follow through and implement the top tips to keep your guests coming backThe information in this book will set you apart from your competition. It will equip you with all you need to know to ensure you take every one of your guests on a journey they will remember…

The hospitality industry in the UK often gets a bad press as it is perceived to be an industry of low pay and long hours. There is so much more to it than that.Hospitality is all about welcoming people. No matter what walk of life you are from, our doors are always open. Get excited as you explore your passion for helping and serving others. The information in this book will make you proud to work in the hospitality industry.Star Quality Talent follows the careers of hospitality professionals from humble beginnings to where the industry has led them. It gives tips on how to get ahead and move from a stagnant job to having a fulfilling career. As you read, you will:• Discover the extent of the world of hospitality and the opportunities available• Be inspired by the amazing real-life stories of hospitality professionals• Find the connections between the different sectors, job roles and industry bodies• Learn how to get involved with this industry so you too can have a rewarding hospitality career