Bøker av Lucy Gaster

There is a growing recognition that people over the age of fifty experience discrimination in the labour market. This ground-breaking report provides new evidence that ageism and discrimination are also having devastating effects on the lives of people as young as forty, with a cost to the economy of up to GBP31 billion per year.

Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government.