Bøker av Kirsten E Ross Mlir Sphr

Drama in the workplace comes in many forms, and most of us recognize it when we see it: feuding co-workers, employees who bring life issues to work, inconsistent expectations among departments, top performers resenting colleagues who skate by. Author and expert coach Kirsten Ross uses the term drama broadly to describe anything that shifts an employee's focus away from where it should be, on your customers and business mission. As a leader, you can create a culture that is aligned with your mission and free of drama. Defeat the Drama! empowers you to do exactly that, with practical, inspiring steps to build a mission-focused team. If you're ready to take your business to the next level, and create a service-oriented culture, Defeat the Drama! is the dynamic, supportive tool you've been looking for. "Kirsten's ability to clearly and quickly identify roadblocks to success...has made a powerful difference for McKinley. She is an expert at guiding leaders through the most difficult and pervasive challenges." ~ Karen Andrews, Chief Administrative Officer, McKinley and Assoc., Inc.

You are born with a heart to heal and serve.You are built for compassion and empathy. You are wired with a passion to make others feel better. You are born with a heart to heal and serve. You are built for compassion and empathy. You are wired with a passion to make others feel better. You are a health care professional.But, if you own your own clinic or are in a high level leadership position in a larger health organization, that "heart to heal" may sometimes get in the way of the business side of your practice. You may feel faced with a constant internal struggle. Here are the signs:- Do you sometimes feel overwhelmed, frustrated or resentful? - Do you work to exhaustion, but still feel like you never get anything done? - Does your staff fail to follow through...no matter how many times you ask? - Does the constant focus on insurance companies, legislation and bureaucracy zap your energy and joy? - Have you forgotten why you pursued this profession in the first place? From People Problems to Productivity will help bring back your passion, re-create your vision, re-focus your mission and, most importantly, get your staff aligned with your work."Working with Kirsten was like peeling an onion back one layer at a time as we worked through the negative issues in my clinic. She helped me gain more confidence and empowered me to lead my employees and clinic better than ever before. I now have a more positive clinic and have started to enjoy working again with a new energy and empowered feeling." -Dr. Eric Lambert "Kirsten Ross is the answer to a prayer. Kirsten's skill in unveiling the 'best me,' allowing me to 'lead from the platform,' has me believing that I may just be able to take us there." -Dr. Susan Youngs "Before working with Kirsten, my voice was not heard. As a business owner, I had a difficult time with staff compliance and expectations. Through her practice-building workshops and facilitated conversations, we were able to come together as a team and I was able to become the team leader and boss I always knew I could be." -Dr. Rosemary BatanjskiKirsten E. Ross, MLIR, SPHR, has worked as a successful coach with hundreds of health care professionals for more than twenty years. Visit her at www.focusforwardcoaching.com.