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Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month.
By the bestselling authors of The Secret (over 350,000 copies sold): the legendary Ken Blanchard and Mark Miller, a top executive at one of the most successful restaurant chains in the country.Identifies the specific ways leaders must grow - on the job and off - to remain inspiring and effective.Written for both established leaders looking to ensure their continued effectiveness and those who aspire to leadership.Successful leaders don't rest on their laurels. Leadership must be a living process, not a title on a business card, and life means growth. As Ken Blanchard and Mark Miller write in the introduction, ''the path to increased influence, impact, and leadership effectiveness is paved with personal growth. Our capacity to grow determines our capacity to lead. It's really that simple.'' Great Leaders Grow shows leaders and aspiring leaders precisely which areas to focus on so they can remain effective throughout their lives.As the book opens, Debbie Brewster, an accomplished leader herself, becomes a mentor to Blake, her late mentor's son, as he begins his career. Debbie tells Blake, ''How well you and I serve will be determined by the decision to grow or not. Will you be a leader who is always ready to face the next challenge? Or will you be a leader who tries to apply yesterday's solutions to today's problems? The latter will ultimately fail. The difference: the decision to grow. And not a short-term decision but a decision to grow throughout your career and throughout your life. This single decision is a game changer for leaders.''Over the next several weeks Debbie reveals what this means in practical terms. She and Blake explore four ways that leaders must continue to grow, both on the job and off, because who you are as a leader is inextricably connected to who you are as a person. Whether you're a CEO or an entry-level employee, you'll be inspired to reflect on your own life and to design your own unique long-term growth plan, leading to not only continuing professional success but personal fulfillment as well.
In this new edition of their classic business fable, Ken Blanchard and Mark Miller get at the heart of what makes a leader successful. Newly promoted but struggling young executive Debbie Brewster asks her mentor the one question she desperately needs answered: ''What is the secret of great leaders?'' His reply - ''great leaders serve'' - flummoxes her, but over time he reveals the five fundamental ways that leaders succeed through service. Along the way she learns: â¿¢ Why great leaders seem preoccupied with the future â¿¢ How people on the team ultimately determine your success or failure â¿¢ What three arenas require continuous improvement â¿¢ Why true success in leadership has two essential components â¿¢ How to knowingly strengthen - or unwittingly destroy - leadership credibility. The tenth anniversary edition includes a leadership self - assessment so readers can measure to what extent they lead by serving and where they can improve. The authors also have added answers to the most frequently asked questions about how to apply the SERVE model in the real world. As practical as it is uplifting, The Secret shares Blanchard's and Miller's wisdom about leadership in a form that anyone can easily understand and implement. This book will benefit not only those who read it but also the people who look to them for guidance and the organizations they serve.
Now, in this fully updated 3rd Edition of Leading at a Higher Level, Blanchard and his colleagues bring together all theyGÇÖve learned about world-class leadership, including brand new chapters on building a high-trust workplace, collaborating for high performance, driving success through mentoring, and leading at the organisational level. YouGÇÖll discover how to create targets and visions based on the GÇ£quadruple bottom lineGÇ¥ and make sure people know who you are, where youGÇÖre going, and the values that will guide your journey. Leading at a Higher Level presents the definitive discussion about using SLII-«GÇôthe most widely used leadership model in the worldGÇôto lead yourself, individuals, teams, and entire organisations. More important, youGÇÖll learn how to dig deep within, discover the personal GÇ£leadership point of viewGÇ¥ all great leaders possess, and apply it throughout your entire life. This book will guide you, inspire you, provoke you, and be your touchstone. Discover how to: Go beyond the short term and zero in on the right target and vision Eliminate the gap between your companyGÇÖs stated values and actual behaviour Deliver legendary, maniacal customer service and earn raving fans Truly empower your people and unleash their incredible potential Create a coaching culture that boosts performance at every level Ground your leadership in humility and focus on the greater good
The Most Loving Place in Town is the story of two men, a disillusioned church elder and a gifted young pastor, who recognize that their church has lost sight of its number one priority: loving God and each other. They begin a search, independently at first, to recapture their lost love and then together lead their fellowship in a successful discovery of the secret to becoming a beacon of love in their community.
El liderazgo eficaz, sea en el trabajo, la comunidad, la iglesia o el hogar comienza internamente.
Twenty years after creating the phenomenal bestselling classic The One Minute Manager, Ken Blanchard returns to its roots with the most powerful and essential title in the series as he explores the skills needed to empower yourself to success.
Everyone Needs a Second Chance on the Course and In LifePaul McAllister was a driven man. Ivy League educated and the founder of a multimillion dollar business, Paul was a success in everything but life-and golf. It only took one Pro-Am afternoon, one short putt, and one airborne putter to send his world flying in a different direction: a mulligan! Golf's gracious do-over, a mulligan is the beginning of Paul's own second chance. Guided by the wisdom and advice of an Old Pro, Paul learns about priorities, about self-confidence, and about playing a good game both on and off the course. Written in the appealing "e;parable"e; style of other best-selling books such as Who Moved My Cheese?, Gungo Ho! , and Whale Done! , golf pro Wally Armstrong and author Ken Blanchard condense decades of practical know-how into a simple book with an amazing message. The Mulligan is a second chance to change it all, and improve both your life and your game!
Collaboration Begins with You Everyone knows collaboration creates high performing teams and organizations—and with today’s diverse, globalized workforce it’s absolutely crucial. Yet it often doesn’t happen because people and groups typically believe that the problem is always outside: the other team member, the other department, the other company. Bestselling author Ken Blanchard and his coauthors use Blanchard’s signature business parable style to show that, in fact, if collaboration is to succeed it must begin with you. This book teaches people at all levels—from new associates to top executives—that it’s up to each of us to help promote and preserve a winning culture of collaboration. The authors show that busting silos and bringing people together is an inside-out process that involves the heart (your character and intentions), the head (your beliefs and attitudes), and the hands (your actions and behaviors). Working with this three-part approach, Collaboration Begins with You helps readers develop a collaborative culture that uses differences to spur contribution and creativity; provides a safe and trusting environment; involves everyone in creating a clear sense of purpose, values, and goals; encourages people to share information; and turns everyone into an empowered self-leader. None of us is as smart as all of us. When people recognize their own erroneous beliefs regarding collaboration and work to change them, silos are broken down, failures are turned into successes, and breakthrough results are achieved at every level.
Lead Like Jesus for Churches is the story of two men, a disillusioned church elder and a gifted young pastor, who recognize that their church has lost sight of its number one priority: loving God and each other. Together they lead their fellowship in a successful discovery of the secret to becoming a beacon of love in their community.
The bestselling co-author of the legendary The One Minute Manager (R) and a former Twitter executive join forces to create the ultimate guide to creating powerful mentoring relationships.
In The Secret, Debbie, a struggling leader finds herself about to lose her job due to poor performance. In a desperate attempt to save her career, she enrolls in a new mentoring program offered by her company. Much to her surprise, Debbie finds her mentor is the president of the company (Jeff Brown). Debbie decides that all she needs is the answer to one question: "What is the secret of great leaders?" She is convinced that if Jeff will tell her, she can apply the secret in her leadership. Over the next 18 months Jeff explains to Debbie that the secret is rooted in an attitude. He tells her that she must be willing to become a serving leader rather than a self-serving leader. The secret is that all great leaders SERVE.
In the tradition of the bestselling book The One Minute Manager(R), authors Ken Blanchard and S. Truett Cathy, entrepreneur and founder of Chic-fil-A(R) restaurants, present this Ebook of The Generosity Factor(TM)-a parable that demonstrates the virtues of generosity.It's the story of a meeting between the Broker-a young man on his way up the corporate ladder who has the illusion of success, yet deep inside feels insignificant-and the Executive-the CEO of a very large and successful company who claims the greatest joy in his life is his ability to give to others.Thinking he might get a competitive edge by meeting with the Executive, the Broker's worldview is turned upside down as he talks to the Executive and hears the principles that form his life. He calls it The Generosity Factor(TM)-a way to give time, talent, treasure, and touch to those in need.Providing a unique twist on what it means to thrive in business, at home, and in life, this story will forever change your definition of success.
The Secret introduced people around the world to a profound yet seemingly contradictory concept: to lead is to serve. With that as the foundation Great Leaders Grow takes the next step, showing leaders how to ensure that they'll be able to effectively serve throughout their careers. The Secret's protagonist, Debbie Brewster, now an accomplished leader herself, becomes a mentor to Blake, her former mentor's son. She teaches him not just how to lead, but emphasizes the critical importance of continually learning and developing his leadership abilities throughout his career. She identifies four areas in which every leader must continue to GROW - Gain Knowledge (of themselves, others, their industry and the field of leadership); Reach Out to Others, both formally and informally; Open their World, at work and outside of work; and Walk toward Wisdom (through self-evaluation, feedback, counsel and over time). This book is for any leader in any organization that needs more and better leaders faster. Its blueprint for culture transformation is a simple yet revolutionary path to sustainable achievement.
In the tradition of best sellers such as The Goal and Fish, The System delivers not only a great read but also powerful and inspiring ideas that will help you and your business thrive in a world of intense competition
The lessons of Full Steam Ahead! are revealed through the inspirational story of two people who were able to create a vision for the place they worked and for their own lives. Jim Carpenter, president of a mid-sized insurance agency, didn't get the "vision thing." The agency was doing well, but Jim had a strong sense that things could be much better. Ellie Atkins offered a fresh perspective. Together they discover the three elements of a compelling vision: a significant purpose, clear values, and a picture of the future.They also discover how to ensure that the vision comes alive through understanding the principles of: how it is created, how it is communicated and how it is lived and demonstrate that vision is not only necessary, but also possible and achievable.
Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice.
By the bestselling author of The One Minute Manager, a business parable that teaches organizations to cope successfully with change.
THE ONE MINUTE MANAGER franchise is a genuine publishing phenomenon. Ken Blanchard books have sold more than 18 million copies in more than 25 languages. THE ONE MINUTE MANAGER is a brand recognised and loved around the world
All of us in the today's workforce are called upon more and more to work effectively in teams. But do you know how to build a team that truly takes advantage of the knowledge, experience, and motivation of its members? Most of us don't, and we quickly become frustrated, give up, and opt to go it alone—not a good solution in today's business environment. Fortunately, there is a better way. Here, expert authors Ken Blanchard, Alan Randolph, and Peter Grazier outline a 3-step process that will help you transform any kind of team into a Next-Level Team—one that uses all team members' ideas and motivation more effectively, makes better use of team members’ and team leaders’ time, and generates benefits for individual team members, the team, and the organization. Designed as a working guide filled with detailed instructions for people who want to build high performing teams, Go Team! will lead you, step by step, to great results. Through discussions, case examples, and questions to consider, you and your teammates will learn how to share information to build high levels of trust and responsibility; set clear boundaries to create the freedom for team members to act responsibly; and develop self-managing skills to make good team decisions. With Go Team! as a guide, you’ll find that working in a team can be fun, satisfying, and highly productive.
Managing By Values describes how companies of all types can achieve greater success-measured not by volume or profits, but by the quality of life for employees and the quality service for customers.By committing to a common purpose and shared values, any organization can adopt a way doing business that allows all stakeholders-owners and shareholders, employees, customer and clients- to win. Based on more than 25 years of research and application in organizations, Managing By Values details a practical game plan for clarifying your organization's core values, communicating them throughout the organization, aligning these values with actual practices, and reaching an exciting new level of organizational success.
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