Bøker av D. N. Prabhakar Murthy

The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction.

Considers cost and optimization problems from the manufacturer's and the buyer's points of view. This work discusses a variety of warranty policies and the mathematical models for the analysis of related engineering and management issues. It also covers the various standard consumer product warranties.