Bøker av Brendan Read

Provides guidance to managers and employees through working from home either full or part-time. This book guides employees and managers through all the issues involved with working from home, either full time or on occasion: voice and data technology, home office locations, facilities, environment, furniture, and HR oversight.

Examines various aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.