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Aims to give you easy-to-personalize, ready-to-run workshops on the hottest topics in training. Offering a flexible design and optimum training results, this title offers many training games, role plays, learning activities, surveys, overheads, presentations, and more to mix to suit your company's needs.

Packed with over 100 different exercises, activities, and training aids, each of which has three common characteristics: all can be administered in less than 30 minutes; they involve very little advance preparation; you can adapt them for a variety of purposes.

Focusing on the training function, this work is process-oriented, combining prescriptiveness with discussion of why each step is necessary and how it fits into the wider picture. It should help employees to see how to implement TQM in their own department and thus translate it to other departments.