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This EASY to understand book is ideal for all (Employees & Employers) and other people who are new to ISO 10002, (International Standard) who want to get more out of an established Quality Management System (QMS) and customer satisfaction. Particularly for employees who just need a basic understanding of what ISO 10002 is and how it applies to them. This Book was written so that anyone at any level of the organization can get to the heart of the standard's requirements and how they apply to the organization quickly and simply.