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For the past five decades, I've made my living in sales, and an excellent one at that in one of the toughest sales arenas out there: selling accident, health, and life insurance door-to-door. I decided I was going to make the sales process a fun experience for both myself and the consumer. I cannot recall meeting a single soul who told me of a childhood dream to be a salesperson. In fact, a lot of folks may even have a negative attitude toward the sales profession. My mission is to replace that preconceived notion with a positive one. Even if you have an aversion to the very word sales, at some point in your life I guarantee you will find yourself needing to sell something. It may be your talents and expertise to a potential employer or client. You may wind up in a job where some aspect of it involves sales. Your role as a leader may involve selling your ideas to your team. Or after reading this book, you may understand the tremendous opportunities that a career in sales can yield-if you just approach it with the right mindset and with integrity. I invite you to join me on what salespeople call "a ride along," which is where a senior salesperson shows a newbie the ropes. This book delivers a winning sales philosophy illustrated by real life stories and Knock-Knock Moments-lessons and revelations that have fueled my career and that will help yours.Doug Thompson is the marketing director for a large national insurance wholesaler that recruits and trains insurance agents and agencies across the country, as well as continuing to build his own general agency, which offers life and health products to the senior population. Known nationally for his innovations in the sales industry, Doug frequently speaks and trains on his favorite topic: sales.¿"Knock! Knock! is no joke! A fast-paced romp of a read, Knock! Knock!-in today's time of branding and selling yourself and what you do - is a must for anyone who needs some sage and hilarious advice. You learn through his excellent storytelling what to do and what not to do to pro-mote whatever you are selling. As someone who has devoted her life to promoting authors, books, literacy, and reading, I know that sometimes we have to get out of our comfort zone, and Doug Thompson tells you how. He has written the definitive guide to being a Sales SUPERSTAR! Five Diamonds in the International Pulpwood Queens Book Club reading mandatory tiara! Doug deserves to wear the crown for being KING of creating success in business."- Kathy L. Murphy, CEO and Founder of the International Pulpwood Queens and Timber Guys Book Club Reading Nation and author of The Pulpwood Queens' Tiara Wearing, Book Sharing Guide to Life
An Asset-Based Thinker's look back at the lessons learned from a lifetime in marketing to help guide, motivate, and inspire the industry's next generation of responsible leaders. A communications industry veteran, Hank Wasiak's professional journey took him to and through the corporate boardrooms of the ad world's biggest names. He learned from the best in the business to become the best in the business.From the beginning Hank also made time for his second career, teaching marketing communications. He's taught at six universities and been in the classroom with successive next generations of marketers for almost fifty years. For the past ten years, Hank has been an adjunct professor at the University of Southern California's Marshall School of Business.In 2003, Hank was Vice Chairman of the world's largest marketing communications company, McCann-Erickson. He was unexpectedly pushed into early retirement. Hank went on to partner with his son at Concept Farm, Ad Age's Small Agency of the Year Winner. The move heralded his exit from a "had-to" career and his entree into the "want-to" work he had always longed for. At the Farm, Hank has been blessed with more meaningful work, productivity, personal fulfillment, determination, confidence, and humility than he could ever have imagined. This is his inspiring story of how he moved from the boardroom to the "barnyard," what he learned about life and marketing along the way, and what he wants future marketers to know about the power and purpose of what they do.
This practical guide shows how to use Lean Management approaches to innovate your customer experience (CX) for cut-through. It uses real world applications to introduce next generation design tools based on proven concepts from strategy, marketing, psychology and creative problem solving.
Have you noticed the difference in how you feel getting customer service from someone who is terrific to talk to versus the help you receive from people just going through the motions? Or worse, by someone whose attitude seems awful?What was it about the first person? What did they do?That''s the subject of The Little Customer Service Handbook. With more than 30 years of direct customer service experience in both corporate America and as a business owner, author Rick Grassi has condensed decades of experience into a slim volume full of simple and essential guidelines for superior customer service. This book is aimed at anyone who manages employees or has contact with customers. Its powerful principles apply equally to a storefront with a few employees or a corporate customer service center with thousands of employees.
Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results.--Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today's innovation-hungry economy. The challenge is customers often don't know precisely what they want. As Henry Ford is reputed to have said, "If I had asked people what they wanted, they would have said faster horses."To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers' hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity.Using examples from organizations like McDonald's, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer.
DISCOVER THE BENEFITS THAT A CONSISTENT BRAND IDENTITY BRINGS TO YOUR BUSINESS TO INCREASE SALES AND ACHIEVE SUCCESS.Are you searching for the perfect strategies to establish your brand identity without any hassle?Congratulations! The right guide is here for you.This excellent guide is about successful people who have created innovative products and brands. It tells about how a brand affects its creator''s life and what ups and downs creative people had to go through to succeed ultimately.With this all-inclusive guide, you''ll experience unique ways to examines branding from all angles and the importance of building it for everyone who wants to make a name for themselves, from musicians to politicians.What You Get:Comprehensive understanding of the role of emotions in the implementation of branding strategyBrand Identity an essential element of business successEffects of brand Identity on customer decisionPractical approaches to attract prospects to subjects that interest themStep-by Step ways to enhance your brand identity through professional, cultural, and intellectual enrichment resulting from all your contentBenefits of Social Media for Brand Strategy and IdentityDeveloping an Authentic Brand Story that Improves TrustAnd much more.Finally, this guide entails all that it requires to build a distinctive brand identity without any hassle. A complete practical guide to creating an Irresistible Story Brand Business. Plus, it describes forming a brand Identity step by step, providing readers the opportunity to learn how to choose a target audience, what is included in the brand "packaging," which channels can be used for promotion, etc.What Are You Waiting for?Grab Your Copy Today and learn the perfect steps to Craft and Design an Irresistible Story Brand Business.
The #1 reason why coaches, business owners and practitioners tell me that they don''t like online marketing is because they don''t want to be overly ''salesy''. Then they tell me they feel overwhelmed. They don''t know which platform to be on, what to post, when to post, how often to post... So instead they take a ''spaghetti at the wall'' approach to their social media marketing. This might work for a while but the overwhelm doesn''t go away.And it can still feel like No One Wants to Buy Your Stuff.If you want to run a successful online business, you need to know how to magnetise your ideal clients so that they take action.Nobody wants to be "sold to" all the time and this is where most business owners miss the mark. The thing is, you''re already way ahead of everyone else who just has an idea. If you''re reading this, I know you have more than just an idea. You have a desire to make a difference and share your unique voice with the world.It''s time to stop hiding and start taking action.No One Wants to Buy Your Stuff is the easy plan you''ve been looking for to get you there, faster.
Si siempre ha querido usar las redes sociales para sus fines de marketing, pero siempre se ha sentido perdido, entonces continúe leyendo...¿Está harto y cansado de no ser capaz de hacer uso de una de las plataformas de marketing más valiosas del mundo? ¿Ha probado un sinfín de otras soluciones, pero nada parece funcionar durante más de algunas semanas?¿Quiere finalmente decirle adiós a desperdiciar dinero en planes de marketing ineficaces, y descubrir algo que funciona para usted?Si es así, ha venido al lugar correcto.Verá, hacer que las redes sociales funcionen para sus fines de marketing no tiene por qué ser difícil, incluso si ha intentado contratar a un especialista en redes sociales que lo bombardea con terminología, pero que raramente produce resultados.De hecho, es más fácil de lo que piensa.Aquí hay solo una pequeña fracción de lo que descubrirá:Las principales tendencias de las redes sociales durante 2020 y los cambios que se esperanCuál plataforma funcionará mejor para usted¡Cómo usar Facebook, Twitter, Instagram y otros!Las 7 principales herramientas de redes sociales en 2020... ¡y mucho, mucho más!¡Tómese un segundo para imaginar cómo se sentirá una vez que vea los frutos de su trabajo, y cómo su familia y amigos reaccionaron cuando les muestre lo bien que ha logrado hacer que las redes sociales funcionen para usted!Por lo tanto, incluso si usted es totalmente nuevo en este juego, puede lograr el éxito con el conocimiento que obtendrá de este libro.¡Obtenga este libro ahora para aprender más acerca del marketing en redes sociales!
If you want to discover how to detect when some people uses lies and manipulation, then keep reading...Two manuscripts in one book:Psychological Warfare: The Ultimate Guide to Understanding Human Behavior, Brainwashing, Propaganda, Deception, Negotiation, Dark Psychology, and ManipulationDeception: An Essential Guide to Understanding How Machiavellian People Can Hide the Truth and Use their Knowledge of Human Behavior to Manipulate, Negotiate, and PersuadePart one of this book helps you to understand what is meant by "psychological warfare" and how it affects you and the people you love.Find out: What are cults? Have they any place in modern culture, or are they a thing of the past?What influence does the media have on your everyday life? Is "false news" a real thing, or just a byword used by people to dismiss legitimate stories?Are you always on the wrong end of a deal? Discover the art of negotiation and how to gain the upper hand when thrashing out a deal.Uncover some classic propaganda techniques that have been used for generations and learn how to form your own opinions.Are you aware of MK Ultra? This highly illegal and controversial operation was deployed by the CIA from the 1950s for over twenty years and involved the drugging and brainwashing of ordinary American citizens. The tactics used by the organization will shock you.Can you spot a liar? Try the fun test in chapter three to discover how adept you are at spotting a liar.Is your boss a narcissist? Do you know a real-life psychopath? Don''t worry, the most successful leaders in history have had a few dark personality traits. The trick is in knowing how to manage them.Have you ever found yourself in a situation where you always feel like you''re out of control? Do you feel like a puppet-like someone else is always pulling your strings? Part two of this book will show you how Machiavellian people are adept at hiding the truth from you, and how they manipulate, persuade, and negotiate with other people. Here''s what you''re going to learn:The way a Machiavellian''s mind works so that you''ll never fall for their schemes again.Revealed: the dirty, nasty, manipulative tricks that Machiavellians use when negotiating with you.The kinds of people most likely to lie to you.Never before seen tips and tricks to catch a liar in a lie.The body language of a liar.The ways you can counter all the tricks that a Machiavellian can throw at you.The 21 principles of persuasion and how you can be as persuasive as your opponents.The difference between persuasion and manipulation.Who the target of a Machiavellian is-and how not to be a sucker.This handy book will change your life. Improve your strength of mind with some simple exercises and present the "new you" to the world. Scroll up and click the "add to cart" button to learn more about psychological warfare and deception!
Presents theories, methods and results for enhancing techniques for more sustainable marketing and explores how sharing practices in business raises new social challenges and the ethical questions that arise as a consequence. It offers insights from some of the world experts in the area as to how tourism marketing can evolve and advance.
The C A R E principles are precisely designed to help companies to stay relevant and moreover prepare for the increasingly demanding customer.
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