Ledelse og strategi

Learn how to coach individuals and teams as a leader with this best-practice book.

In our pursuit of success, we often struggle to balance the world's demands with our own dreams. Some of us pursue Outer Success, wanting to be liked and loved, supported and promoted. But in our quest for worldly glory, we may ignore the subtle stirring of our spirit, waking up one day to realize just how far we have drifted from our personal ideals. Others among us seek Inner Success, wanting the freedom to pursue our own calling. But in our quest to be true to ourselves, we may end up hurting, disappointing, or antagonizing others, straining relationships and being sidelined.It seems that our drives for Outer and Inner Success are destined to clash. But perhaps that's only because we've been searching for success in the wrong places. We can pursue from the place where our greatest potential is held, our Inner Core, by activating Five Core Energies: Purpose, Wisdom, Growth, Love, and Self-Realization.Through extensive scientific research and masterful storytelling about exemplary figures like Mahatma Gandhi, Abraham Lincoln, Mother Theresa, Eleanor Roosevelt, and Nelson Mandela--and everyday heroes drawn from Dr. Hitendra Wadhwa's class at Columbia Business School and client workshops at Mentora Institute--readers arrive at timeless principles of success in life and leadership. Empowered by your Five Core Energies, you discover how to create outer impact from a place of inner mastery.With a PhD in Management Science from MIT and a lifelong study of the world's mystic traditions, Wadhwa brings a mathematician's rigor and a truth-seeker's spirit to some of today's most vexing questions about authenticity, success, leadership, and human potential. This book shows how by activating your Inner Core and expressing it in everything you do, you create the conditions where Inner Success and Outer Success can flourish in mutual harmony.

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Komparativ ledelse. Et norsk perspektiv er den første norske boka om ledelse der det stilles spørsmålstegn ved såkalte «universelle ledelsesteorier». Samtidig ser den nærmere på det vi kan kalle «Den norske ledelsesmodellen» for å undersøke hva som skiller «ledelse på norsk» fra ledelse i andre kulturer.Boka tar sikte på: 1) å gi en innføring i hva «komparativ ledelse» er og hvorfor dette er en nyttig tilnærming for å kunne analysere andres og egen forståelse av ledelse 2) å beskrive hva vi kan kalle «Den norske ledelsesmodellen» og hvordan denne skiller seg fra ledelsesmodeller som for eksempel den amerikanske 3) å utforske kulturbegrepet, siden forskjeller mellom nasjonale kulturer trolig er en viktig forklaring på forskjellene vi finner i oppfatningen av (god) ledelse i ulike land og regioner 4) å se nærmere på ledelse i de nordiske landene – der mye er likt, men hvor det også er forskjeller som kan ha betydning for fusjoner og samarbeid på tvers av landegrensene, og 5) drøfte tilnærminger og metoder i forskning på komparativ ledelse. Gir disse oss kunnskap vi kan stole på?Komparativ ledelse. Et norsk perspektiv er skrevet primært for studenter i økonomisk administrative fag, men kan også være aktuell for ledere som ønsker å reflektere over sin egen lederrolle.]]>

Most personas and journey maps crash land shortly after takeoff. This step-by-step playbook provides a revolutionary approach to creating these pivotal artifacts in product design through the concept of altitudes. They will guide you in conceptualizing your users through research techniques that directly inform persona characteristics.Discover how to create personas that are free from irrelevant attributes and learn to develop high-altitude personas with sufficient lift to guide product roadmaps and organizational strategy. You'll also master constructing flight paths for journey maps that capture the user's journey at the perfect level of detail, uncovering key moments in their experience. Then, as personas and journeys evolve, you will learn to measure the impact of product experience improvements.With this book as your co-pilot, you'll navigate the creation process with the help of templates and real-world examples reflecting the latest methods for personas and journey maps. The Persona and Journey Map Playbook will provide you with the tools and strategies to create impactful personas and journey maps that will drive user-centered design and product success.

Smart strategic thinking for easy and quick solutions - the latest book from bestselling author Kevin Duncan.

Discusses how digital transformation can help service and manufacturing firms to deliver better customer experience. Seeks to disseminate novel technical concepts and features. Addresses questions such as the relevance of e-service quality in customer satisfaction and loyalty, the IoET in marketing and healthcare, and more.

Napoleon Hill, who was one of America's greatest influential thinkers, reveals how you can triumph over obstacles to find success in business and in life in his classic book, Outwitting the Devil, profound, powerful, resonant, and rich with insight. The Devil ensnares and controls our minds so we are unable to achieve our personal goals. Hill went so far as to interview the Devil, himself, exploring the innermost depths of the psychology of motivation to understand why so many individuals, including himself, let fear, procrastination, anger and jealousy prevent us from realizing our full potential. The resulting confession from the Devil made this book so controversial as to remain unpublished for over 70 years. The good news is that it is available to you now! Not only is it an insightful and revolutionary perspective on human growth, but with the study guide included in this Deluxe Special Edition, it serves as a powerful hands-on toolkit to achieving personal victory. As you journey through the book and accompanying study guide, you are taken through a step-by-step personal development process that will assist you in conquering your own "inner" demons. You can explore and move beyond your own personal beliefs, fears, blocks and programming and ultimately be released from self-destructive behaviors. With his legendary ability to get to the root of human potential, Napoleon Hill lays out the exact nature of the power by which the Devil disarms human beings. This is the same power that paralyzed millions of individuals with fear and despondency during the Great Depression and continues to hold people back from their dreams. By opening our minds to acquire knowledge that might not seem to mesh with our personal beliefs, we can access a greater truth that will "bring harmony out of chaos in this age of frustration and fear." Learn the seven principles to freedom that Hill details in this book and move beyond them on your own introspective journey, so you can finally overcome the causes of failure and misery. It's time to eliminate your destructive habits, and unlock the secret to outwitting the devil once and for all.