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Bornstein's How to Change the World studies a remarkable group of individuals around the world-what he calls social entrepreneurs. These people are bringing innovative, and successful, grass-roots approaches to a wide variety of social and economic problems, from rural poverty in India to discrimination against gypsies in Central Europe.

What People Have Said About Human Competence: "Among the ideas bulging from this classic work: performance exemplars, potential for improving performance, behavior-accomplishment distinction, performance matrix, ACORN troubleshooting test, performance audits, states, Worth = Value - Cost, knowledge maps, mediators, and job aids.

Offers a blend of boardroom strategies, employee motivation tips, community involvement, and customer satisfaction. This book contains a rich mix of ideas for businesses that want to learn how to apply the secret behind Starbucks' phenomenal vision, creativity, and leadership within their company and in their field.

Praise for Executive Coaching with Backbone and Heart "In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation. " --Daryl R. Conner, CEO and president, ODR-USA, Inc.

Every organization and every team, Guttman says, faces challenges as they go about the task of solving problems and making decisions. Some seem to take challenges in stride and move quickly to resolution. Others flounder and are forced to rise to new challenges.

Extreme Facilitation picks up where other books on the topic leave off to present a revolutionary method that helps large, unwieldy, adversarial, and apparently dysfunctional groups achieve consensus and reach objectives on divisive and contentious issues no matter how long the group has been struggling.

Time is a precious commodity, especially if you're a system administrator. No other job pulls people in so many directions at once. Users interrupt you constantly with requests, preventing you from getting anything done. Your managers want you to get long-term projects done but flood you with requests for quick-fixes that prevent you from ever getting to those long-term projects. But the pressure is on you to produce and it only increases with time. What do you do?The answer is time management. And not just any time management theory--you want Time Management for System Administrators, to be exact. With keen insights into the challenges you face as a sys admin, bestselling author Thomas Limoncelli has put together a collection of tips and techniques that will help you cultivate the time management skills you need to flourish as a system administrator.Time Management for System Administrators understands that an Sys Admin often has competing goals: the concurrent responsibilities of working on large projects and taking care of a user's needs. That's why it focuses on strategies that help you work through daily tasks, yet still allow you to handle critical situations that inevitably arise.Among other skills, you'll learn how to:Manage interruptionsEliminate timewastersKeep an effective calendarDevelop routines for things that occur regularlyUse your brain only for what you're currently working onPrioritize based on customer expectationsDocument and automate processes for faster executionWhat's more, the book doesn't confine itself to just the work environment, either. It also offers tips on how to apply these time management tools to your social life. It's the first step to a more productive, happier you.

Semco is one of Latin America's fastest-growing companies, acknowledged to be the best in Brazil to work for, and with a waiting list of thousands of applicants waiting to join it. Here, the author shares his secrets, and tells how he tore up the rule books.

Tells the personal stories of people who have embraced deep change and inspired author to take his concept one step further and develop a model of leadership - 'the fundamental state of leadership.'

This book shows businesspeople how to train for their jobs the way top athletes do-improving their performance through a combination of nutrition, fitness, and alternating periods of stress and recovery. Based on the latest scientific and medical studies and his experience training corporate leaders and major sports figures, Dr.

Provides managers with a guide focused on the particular management needs for research and development in biotechnology and pharmaceutical industries. This work offers a way to improve the quality of interactions and creativity output in R&D, with real life case studies to illustrate key points.

Tracing the development of work psychology and organizational behaviour from the early 20th century to the present, this book focuses on the relations between knowledge, power and practice. The author charts the impact of such psychology upon the emergence of new management tools.

Shows you how to grab attention and drive sales with customer-focused, results-based Web copy. This book applies persuasive techniques to the interactive capabilities and unique possibilities of the Web. It includes insider tips on how to write a copy for: Websites; Home pages; Internet direct mail; Banner ads; Landing pages; and E-zines.

Levels of 'employer brand awareness' are rising fast across Europe, North America and Asia-Pacific, as leading companies realise that skilled, motivated employees are as vital to their commercial success as profitable customers and apply the principles of branding to their own organization.

This text outlines an approach to business communication by two Harvard-based educators, trainers and consultants. Kegan and Lahey show us how the way we talk in the workplace can be understood as seven different types of speaking, seven languages that reveal our attitudes and expectations.

Covers key channel management techniques, from deciding the mix and ensuring customer focus monitoring performance and channel innovation. This title includes examples and lessons from benchmark companies, including Sharp and Sanwa and ideas from the smartest thinkers. It also includes a glossary of key concepts and a resources guide.

This text gives a practical explanation of what reliability-centred maintenance is and how it is efectively applied. The plant-based approach of the book makes it well-suited for use in industrial training schemes and centres of higher technical education.

This work tackles the primary issue that CEOs and all organizational leaders must address: the key to organizational success lies in organizational health. The author identifies four simple principles to guide organizations in the process of developing and maintaining healthy organization.

Provides the tools for implementing Lean Six Sigma - what they are, how they work, and which to use. This book presents the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. It provides analyses of nearly 100 tools and methodologies - from DMAIC and Pull Systems to Control Charts and Pareto Charts.

Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.

Build effective organisations through organisation design, with this comprehensive overview of all the critical areas including job design, sizing the organisation and change management.

In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.

Cannibals with Forks passionately demonstrates how all businesses can and must help society achieve the three inter--linked goals of economic prosperity, environmental protection and social equity, issues which are already at the top of the corporate agenda.

The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

This book is for people who want to learn, especially while treading the fertile ground of organizational life. This volume contains 172 pieces of writing by 67 authors, describing tools and methods, stories and reflections, guiding ideas and exercises and resources which people are using effectively.

Generally referring to all forms of social coordination and patterns of rule, the term 'governance' is used in many different contexts. In this Very Short Introduction, Mark Bevir explores the main theories of governance and considers their impact on ideas of governance in the corporate, public, and global arenas.

Shutdown management is project management of a special kind: managing the repair, replacement or maintenance of critical systems. This book shows the maintenance manager how to get the job done correctly. It covers projects ranging from weekend overhauls through to complete plant rebuilds. It includes detailed check-lists and step-by-step guide.

The international bestseller-don't compete without it!

With a new foreword by Ken Blanchard How management can effectively rid themselves of 'monkeys' - other people's responsibilities that cling to them and prevent them managing efficiently.