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Praise for CUSTOMER 360 "Customer 360 stands out in a crowded conversation by showing businesses how they can use complex new technologies to give customers the better experiences they want and to unlock value for the enterprise." --JEREMY HLAVACEK, CCO, Experian Marketing Services "This book describes in detail the Data + AI + Trust formula and shares the secrets of how organizations succeed when putting AI into action using the formula. Get ready to be inspired and better prepared to embark on a Customer 360 journey in your own organization." --JOYCE KAY AVILA, author, Snowflake: The Definitive Guide and Hands-On Salesforce Data Cloud "Customer 360 shows, step-by-step, how to apply modern technology to improve the customer experience and increase business value. It may be a surprise for readers to see that all the pieces are right here, today, to significantly improve business outcomes. Advances in AI make it a must for business people to move their team forward. As the authors say, 'Dream Big, execute within reach and build an adaptive culture.'" --REX BRIGGS, Chief AI Officer, Claritas; author of The AI Conundrum "Customer 360 is an essential read for anyone looking to use AI and data to create exceptional customer experiences and achieve scalable business growth. It provides a compelling and practical exploration of these advancements, demonstrating how businesses can harness these tools to meet and exceed customer expectations."--AMY KITSCHER, Senior Director, Publicis Sapient "Madtech is highly commoditized, but what isn't is your relationship with your customers. To fully understand your customers, you need to combine data transformation tools, a reliable data management platform, and the trust that exists between you and your most valuable assets: the people who buy your products or services. Trust is your competitive edge." --JESS SIMPSON, Vice President, Head of Consulting, Acxiom

Organization Development and Change provides students with an excellent grounding in the theoretical underpinnings of the topic subject as well as describing, in practical terms, how behavioural science can be used to develop organizational strategies, structures and processes. This market-leading text will enrich your students' understanding and study of organization development, change management and human resources management. Through clear explanations and an emphasis on real world examples and case studies, this second edition for Europe, South Africa and the Middle East is a comprehensive and engaging text that will teach your students fundamental theories of organization development and encourage your students to apply these to real world situations.

The one book you need to learn all things QuickBooks QuickBooks 2025 All-in-One For Dummies is here to make small business owners' lives easier. This high-value reference combines 8 content-rich mini-books into one complete package, providing the how-tos you need to get up and running with the 2025 version of QuickBooks. Learn the key features of QuickBooks and small business accounting, including setting up the software, understanding double-entry bookkeeping, invoicing customers, paying vendors, tracking inventory, creating reports, and beyond. Plus, you'll discover how you can use cloud storage to access your information on your smartphone, making it that much more manageable to run your business. Sign up for the 2025 version of QuickBooks software, set up your accounts, and customize your preferences Learn the basics of accounting and bookkeeping, and make sure you're doing it right Discover new and advanced features of QuickBooks that will help you run your business smoothly and efficiently Save money by confidently managing your finances yourself This beginner-friendly and approachable Dummies guide is packed with helpful insight on QuickBooks, making it simple for small business owners, managers, and employees to implement the popular accounting software into their everyday.

Trust, Media, and the Economy: Mutual Relations delves into the critical relationships between trust, media, and economic behavior. This book explores how trust in media influences economic decisions and how economic conditions impact media trustworthiness.

Praise for THE MENTORSHIP EDGE "There are angels amongst us, and in this day and age of huge challenges, massive evils and injustices left and right, our angels need much more than wings. They must be entrepreneurs who never give up, mentors who pull up generations after them, resilient leaders by example who fix our brokenness and give opportunity to young adults where there was none. None such more impactful, important and impressive than Dr. Heiser. In the end, we can best measure our lives by those we helped. Debbie has saved thousands of lives, enabling them and encouraging them to thrive. I tip my hat. She is my hero!" --PETER SAMUELSON, Entrepreneur, Philanthropist, Executive, Author, Film Producer "I had the good fortune to be introduced to an amazing lady four years ago who reintroduced me to the importance of mentorship, what mentorship really is, and the many layers involved. I have been truly blessed to have had some of the greatest research hierarchical mentors while learning the craft at NASA, what I did not realize was that my Friends-of-Charlie (FoC) network was a lateral mentor community that would later save my life on orbit during my Space Shuttle Mission STS-114. Dr. Deborah Heiser understands mentorship in all its aspects and realizes its importance in helping us live happy, full, and rewarding lives. Her gift at storytelling and her easy writing style make this knowledge transfer such a joyful experience. Debbie is now a trusted forever FoC." --CHARLIE CAMARDA, Astronaut "The Mentorship Edge, written by Deborah Heiser discusses the impact that mentorship has on an individual's personal and professional growth. The book includes real-world experiences from mentors with diverse backgrounds to help readers understand the multifaceted benefits of mentorship. Deborah Heiser is an educator and researcher who describes various forms of mentorship with remarkable clarity and insight. The Mentorship Edge is not just a book; it's a blueprint for anyone seeking to harness the power of mentorship to unlock their fullest potential. This book is a must-read for mentors, mentees, educators, and leaders alike." --LATONYA KILPATRICK, SVP, Clinical Research, Innovation & Scientific Communications at Colgate-Palmolive "Psychologist Deborah Heiser will wind up persuading you that you were born to mentor--on your terms, your way--and that you'll get more out of it than you ever dreamed of. It will bring you the kind of deep satisfaction everyone yearns for. I promise." --HARA ESTROFF MARANO, Editor at Psychology Today

How do we find balance between our sense of calling and the call to rest? Spiritual director and "recovering speed addict" Alan Fadling leads readers in a meditation on the unhurried life. Following Jesus' earthly life, this revised edition from Fadling shows how the work of "unhurrying" ourselves is central to our spiritual development.

Around the globe, faculty and higher education leaders are actively changing what they teach to create a sustainable world. This book shares how to transition to programs and courses that teach just and sustainable business management practices critical for success.

An effective, well-managed maintenance program is crucial to the efficient and economical performance of any type of facility. This book presents a complete, step-by-step guide to systematically improving overall maintenance operations, covering maintenance organization, inventory, continuous inspection, planning, scheduling and program management. The presentation is structured in a manner which allows the reader to utilize basic guidelines in implementing a management system which can be customized to the specific requirements and goals of his/her plant or facility, regardless of size or type of operation.

This book is dedicated to the front line manager of America's economic life blood: energy. It is designed to help owners and managers first assess their organization's energy conditions, and then determine the best outsourcing strategies for needed services. The author shares experiences drawn from over 25 years in the energy business and work in over 30 countries, and provides succinct case studies to expand on important points raised and to provide insight into their application. The final section takes into account recent events which have highlighted the unpredictable situation surrounding our energy supplies, as well as how to make the most of it.

The "e;bricks and mortar"e; issues of facility management - HVAC, lighting, electrical, plumbing, space allocation, security and grounds maintenance - continue to be at the core the facility manager's role. However, the processes involved in addressing these areas have become more complex. The proliferation of regulatory mandates, worker compensation issues, increased employee litigation, and violence in the workplace have redefined the role of the facility manager beyond "e;gatekeeper"e; to that of full-scale operations manager. Today's corporations, organizations, and business partnerships invest heavily in their physical plants. It naturally follows that they expect to maximize the return on their investment. Facility managers are seen as the catalysts for ensuring that optimal return.The Facility Manager's Handbook addresses all of these issues, and provides a multitude of tested ideas, procedures and examples for successfully and cost-effectively managing facility operations. Written in a plain-language, reader-friendly style, it provides a panoramic view of the process by isolating the key areas the facility manager must address, including real estate, space and change management, indoor air quality, emergency preparedness and response planning, communications systems, regulatory mandates and more.

Project management is the key to any engineering and construction project's success. Now you can learn from the experts real-world tested strategies you can use to lead your projects to on-time, within budget, high quality success stories. Specifics of scheduling, cost estimating and leadership skills are fully detailed. The authors will show you how to organize your project from the very beginning to achieve success. You'll also learn to use win-win negotiation skills during each stage of your project. Real world examples will facilitate your understanding of how to apply every aspect of the material presented in the text. Loaded with forms, checklists and case studies, this invaluable reference is a must for everyone involved with engineering and construction projects.

Geared toward the HVAC professional, Practical Controls: A Guide to Mechanical Systems provides a solid foundation and well-rounded understanding of the role of controls in mechanical systems design and installation. This book takes a concise look at HVAC controls and controls methods - including electrical, electronic, and microprocessor-based controls and control systems. Using "e;real world"e; examples, it explores how various mechanical systems installed in today's facilities are best controlled. The text is a practical resource to controls contracting, providing basic rules, equipment guidelines, rules of thumb, pros and cons, and do's and don'ts.

Cyber Terrorism: A Guide for Facility Managers addresses cyberterrorism and other forms of terrorist activity including mailroom security, bomb threats, and the constant attacks from viruses, hackers, and other invasive programs.

The book covers water purity, renovations, design, construction, equipment, systems, cost reduction, maintenance, and more. It also includes information on the EPA's WAVE Saver program for the hotel/motel industry as well as coverage of other regulations and codes.

This book was written to give energy-involved professionals the tools they need to take their energy audits to the next level, and use them to accurately predict a building's future energy use and true savings potential. Going beyond the conventional energy audit, which can lead to projections which are frequently off by as much as 20%, this book provides detailed guidelines on how to use the new tool, the investment grade audit (IGA), which enables prediction of savings with much greater accuracy. Building on the traditional audit, the IGA requires the addition of a "e;risk assessment component"e; which evaluates conditions in a specific building and/or process and reduces the level of uncertainty as to how proposed energy efficiency measures will really behave over time. The authors have covered every aspect of the IGA, including risk management, the "e;people"e; factor, measurement and verification, financing issues, report presentation guidelines, and master planning strategies.

Natural gas purchasing is generally deregulated on a federal or interstate basis. However, intrastate, there are many conditions that come into play which typically translate into higher costs for the commercial or industrial user. This book is intended to serve as comprehensive reference which can be used by the natural gas purchaser to sort out both the potential pitfalls that can negatively impact gas costs, and the opportunities for significant savings available to the informed user. Each step in the process of natural gas production and delivery to the marketplace is thoroughly examined, including production, inter/intrastate transportation, regulation, cost factors, local distribution, company structures, and deregulation processes. Also fully covered is the natural gas LDC billing process, and how understanding it can lead to significant savings.

There are so many different energy "e;fixes"e; available today, that many energy users are hesitant to do anything because of the apparent complexity of these "e;fixes"e;. Large energy users have completely lost sight of the fact that they may not need time-consuming, large investment strategies. Strange as this may sound, many users today have little or no practical knowledge about their energy purchases. This book covers the basics of rates, components of energy purchases, and the methods and techniques required for maximizing energy savings and minimizing costs. For new energy manager or seasoned energy professionals, this book provides the foundation upon which any successful, long-term energy strategy should be based.

Meeting a need in the marketplace for information on how to operate a sustainable facility and reduce carbon emissions, the Green Facilities Handbook clearly explains why green business is good business and delineates practical strategies to green your operations in energy and management. The book explores issues in the greening of a facility, including janitorial considerations, fuel choices for fleets, and recycling. Additional information is provided on carbon reduction terminology, monitoring and reporting, and carbon trading as well as offset strategies. Special bonus chapters include valuable information on financing and procedures for "e;green"e; marketing.

Technologies and intelligent systems are now available that can significantly enhance the overall functionality of power distribution and make it ready to meet the needs of the 21st century. y.

Completely revised and updated, this tenth edition of a bestseller covers both management and technical strategies for slashing energy costs by as much as 40 percent in industrial facilities. It discusses cogeneration, gas distributed generation technologies, steam system optimization, geothermal heat pumps, energy outsourcing, electricity purchasing strategies, and power quality case studies. It also provides guidelines for life cycle costing, electrical system optimization, lighting and HVAC system efficiency improvement, mechanical and process system performance, building energy loss reduction, financing energy projects, and more.

This book provides an overview of the basic concepts of quality, indoor lighting, and explains concepts like visual comfort, visual interest, and integrated design as they relate to the practice of lighting design. Energy-efficient lighting technologies, including LED lighting and digital control systems, and design strategies that increase visual comfort and productivity are discussed in plain language, and examined in a straightforward way to give the reader, whether an architect, interior designer, engineer, building trades professional, or student a broad understanding of the art and science of energy-efficient quality lighting.

This book is intended for electric utility managers, directors, and power system planners, regulators, and policy makers interested in the steps needed to realize the value of a modern power delivery system. This book describes the elements needed in planning and implementing a "e;Smart Grid"e; by outlining how the electricity delivery system can be modernized so it monitors, protects, and automatically optimizes the operation of its interconnected elements-from the central and distributed generator through the high-voltage network and distribution system, to energy storage installations and to end-use consumers and their thermostats, electric vehicles, appliances, and other household devices. This comprehensive guide highlights emerging concepts of cyber and physical security, resiliency, and the newest architecture-"e;The Integrated Grid."e; You'll gain an understanding of how a two-way flow of electricity and information can be used to create an automated, widely distributed energy delivery network.

Designed for commercial/industrial/institutional (C&I) power customers, this book details ways to secure lower electric rates and pricing, in both regulated and deregulated power markets.