Ledelse og strategi

En profesjonell og attraktiv arbeidsgiver følger lover og avtaler, skaper engasjement i arbeidshverdagen og grobunn for at medarbeiderne får brukt evnene og kunnskapen sin. HR-enheten må bidra til denne profesjonaliteten. Gjennom både operative og strategiske oppgaver skal HR-medarbeidere sørge for god kvalitet på personalarbeidet og god ledelse i virksomheten.Siden forrige utgave av boka er det vedtatt flere lovendringer som vil ha innvirkning for HR-faget. 3.utgave av HR-boka er oppdatert på det arbeidsrettslige og tilpasset et arbeidsliv med høy endringstakt, krav til stadige omstillinger og stadig mer digitalisering. Boka formidler kunnskap som studenter, HR-medarbeidere, personalledere, verneombud og tillitsvalgte vil ha nytte og glede av, og kan brukes både som lærebok og håndbok.Forfatterne har lang erfaring fra HR-arbeid i norsk arbeidsliv, og har stor innsikt i HR som fag, og hvordan HR kan underbygge verdiskapingen i organisasjonen. Og ikke minst har de et stort hjerte for arbeidet med organisasjonens menneskelige ressurser.Obs. noen av bøkene fra 1. opplag mangler s. 444. Klikk her for å laste ned siden som PDF-fil: Last ned]]>

Great leaders embrace a higher purpose to win. The NetPromoter System shines as their guiding star.Fewmanagement ideas have spread so far and wide as the Net Promoter System (NPS).Since its conception almost two decades ago by customer loyalty guru FredReichheld, thousands of companies around the world have adopteditfrom industrial titans such as Mercedes-Benz and Cummins to techgiants like Apple and Amazon to digital innovators such as Warby Parker andPeloton.Now, Reichheld has raised the bar yet again. InWinning on Purpose, he demonstrates that the primary purposeof a business should be to enrich the lives of its customers. Why? Because whencustomers feel this love, they come back for more and bring their friendsgeneratinggood profits. This is NPS 3.0 and it puts a new take on the age-old GoldenRuletreat customers the way you would want a loved onetreatedat the heart of enduring business success. As the compellingexamples in this book illustrate, companies with superior NPS consistentlydeliver higher returns to shareholders across a wide array ofindustries.But winning on purpose isn't easy. Reichheld alsoexplains why many NPS practitioners achieve just a small fraction of the system'sfull potential, and he presents the newest thinking and best practices fordoing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable,complementary accounting measure that can truly leverage the power ofNPS.With keen insight and moving personal stories, Reichheldadvances the thinking and practice of NPS. Winning onPurpose is your indispensable guide for inspiring customer lovewithin your own teams and using Net Promoter to achieve both personal and businesssuccess.

Get to better, more effective strategy.In nearly every business segment and corner of the world economy, the most successful companies dramatically outperform their rivals. What is their secret? In Better, Simpler Strategy, Harvard Business School professor Felix Oberholzer-Gee shows how these companies achieve more by doing less. At a time when rapid technological change and global competition conspire to upend traditional ways of doing business, these companies pursue radically simplified strategies. At a time when many managers struggle not to drown in vast seas of projects and initiatives, these businesses follow simple rules that help them select the few ideas that truly make a difference.Better, Simpler Strategy provides readers with a simple tool, the value stick, which every organization can use to make its strategy more effective and easier to execute. Based on proven financial mechanics, the value stick helps executives decide where to focus their attention and how to deepen the competitive advantage of their business.How does the value stick work? It provides a way of measuring the two fundamental forces that lead to value creation and increased financial success—the customer's willingness-to-pay and the employee's willingness-to-sell their services to the business. Companies that win, Oberholzer-Gee shows, create value for customers by raising their willingness-to-pay, and they provide value for talent by lowering their willingness-to-sell. The approach, proven in practice, is entirely data driven and uniquely suited to be cascaded throughout the organization.With many useful visuals and examples across industries and geographies, Better, Simpler Strategy explains how these two key measures enable firms to gauge and improve their strategies and operations. Based on the author's sought-after strategy course, this book is your must-have guide for making better strategic decisions.

A cutting-edge, relentless, objective approach to inclusion.Companies spend billions of dollars annually on diversity efforts with remarkably few results. Too often diversity efforts rest on the assumption that all that's needed is an earnest conversation about "privilege." That's not enough. To truly make progress we need to stop celebrating the problem and instead take effective steps to solve it.In Bias Interrupted, Joan C. Williams shows how it's done, and, reassuringly, how easy it is to get started. One of today's preeminent voices on inclusive workplaces, Williams explains how leaders can use standard business tools—data, metrics, and persistence—to interrupt the bias that is continually transmitted through formal systems like performance appraisals, as well as the informal systems that control access to career-enhancing opportunities. The book presents fresh evidence, based on Williams's exhaustive research and work with companies, that interrupting bias helps every group—including white men.Comprehensive, though compact and straightforward, Bias Interrupted delivers real, practical value in an efficient and accessible manner to an audience that has never needed it more. It's possible to interrupt bias. Here's where you start.

A Wall Street Journal BestsellerNamed a Financial Times top titleHow to unleash "human magic" and achieve improbable results.Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary outcomes by putting people and purpose at the heart of business.Back in 2012, "Everyone thought we were going to die," says Joly. Eight years later, Best Buy was transformed as Joly and his team rebuilt the company into one of the nation's favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy's stock price. Joly and his team also succeeded in making Best Buy a leader in sustainability and innovation.In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal.This approach is easy to understand, but putting it into practice is not so easy. It requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. In this book Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic.The Heart of Business is a timely guide for leaders ready to abandon old paradigms and lead with purpose and humanity. It shows how we can reinvent capitalism so that it contributes to a sustainable future.

In diesem bahnbrechenden Buch stellt der Autor Morten Münster eine Reihe von Regeln vor, die Einzelpersonen und Unternehmen befolgen können, um notwendige Veränderungen herbeizuführen. Mit Hilfe von Verhaltensdesign und einer leicht zugänglichen Vier-Schritte-Methode zeigt er, wie Menschen dazu gebracht werden können, das Eine statt des Anderen zu tun und damit Erfolg zu haben. Anhand einer Reihe von Beispielen aus Wirtschaft, Regierung, verschiedenen öffentlichen Gruppen und Institutionen zeigt er auf, wie die Regeln gelernt und in verschiedenen Kontexten angewendet werden können.

How to apply the famous KonMari Method to your work life - for better work/life balance, creativity, productivity and focus.

Who is the most important person in your organization to lead your teams through these changes? Gallup research reveals: It's your managers.

A realist's guide to management, the authors capture the complex life of organizations, providing not only an account of theories, but also an introduction to their practice with examples from everyday life and culture discussing the key themes and debates along the way.

Business mentor and international speaker Brian Tracy offers proven methods to develop beneficial habits for entrepreneurs' business and personal life.

THE NEW QUESTIONTen years after the worldwide bestseller Good to Great, Jim Collins returns with another groundbreaking work, this time to ask: Why do some companies thrive in uncertainty, even chaos, and others do not?

An overview of naturalistic decision making, which views people as inherently skilled and experienced.

Based on the award-winning article in Harvard Business Review, from global leadership expert John Kotter.Its a familiar scene in organizations today: a new competitive threat or a big opportunity emerges. You quickly create a strategic initiative in response and appoint your best people to make change happen. And it doesbut not fast enough. Or effectively enough. Real value gets lost and, ultimately, things drift back to the default status.Why is this scenario so frequently repeated in industries and organizations across the world? In the groundbreaking new book Accelerate (XLR8), leadership and change management expert, and best-selling author, John Kotter provides a fascinating answerand a powerful new framework for competing and winning in a world of constant turbulence and disruption.Kotter explains how traditional organizational hierarchies evolved to meet the daily demands of running an enterprise. For most companies, the hierarchy is the singular operating system at the heart of the firm. But the reality is, this system simply is not built for an environment where change has become the norm. Kotter advocates a new systema second, more agile, network-like structure that operates in concert with the hierarchy to create what he calls a dual operating systemone that allows companies to capitalize on rapid-fire strategic challenges and still make their numbers.Accelerate (XLR8) vividly illustrates the five core principles underlying the new network system, the eight Accelerators that drive it, and how leaders must create urgency in others through role modeling. And perhaps most crucial, the book reveals how the best companies focus and align their peoples energy and urgency around what Kotter calls the big opportunity.If youre a pioneer, a leader who knows that bold change is necessary to survive and thrive in an ever-changing world, this book will help you accelerate into a better, more profitable future.

David Allen, 'the guru of personal productivity' (Fast Company Magazine) and author of the business bestseller GETTING THINGS DONE, inspires us to work better, not harder, in his new book, READY FOR ANYTHING. Offering over 50 productivity principles to help you clear your head and focus, READY FOR ANYTHING enables you to identify what drives you, what holds you back and how to be ready for anything. With motivational insights and inspirational quotes, READY FOR ANYTHING shows readers how to make things happen with less effort, stress and inefficiency, and lots more energy, creativity and clarity. This is the perfect inspirational and motivational book for anyone wanting to work and live at their very best.

Problem Solving 101 started out as a simple guide to teach Japanese schoolchildren critical thinking skills. But it quickly became an international bestseller for readers of all ages, thanks to the powerful effectiveness of Ken Watanabe's unique methods. Full of useful diagrams and quirky drawings, Problem Solving 101 is packed with practical tools and brain training techniques that will improve your problem-solving and decision-making ability, and enable you to find better solutions faster.Simple enough for a high school student to understand but sophisticated enough for CEOs to apply to their most challenging problems, Problem Solving 101 has helped millions of people around the world to find successful solutions to even the toughest of problems.Once you've mastered the problem-solving skills in this book, you'll wonder how you ever got by without them.

Does it seem youve formulated a rock-solid strategy, yet your firm still cant get ahead? If so, construct a solid foundation for business executionan IT infrastructure and digitized business processes to automate your companys core capabilities. In Enterprise Architecture as Strategy: Creating a Foundation for Business Execution, authors Jeanne W. Ross, Peter Weill, and David C. Robertson show you how.The key? Make tough decisions about which processes you must execute well, then implement the IT systems needed to digitize those processes. Citing numerous companies worldwide, the authors show how constructing the right enterprise architecture enhances profitability and time to market, improves strategy execution, and even lowers IT costs. Though clear, engaging explanation, they demonstrate how to define your operating modelyour vision of how your firm will survive and growand implement it through your enterprise architecture. Their counterintuitive but vital message: when it comes to executing your strategy, your enterprise architecture may matter far more than your strategy itself.

The landmark book that has revolutionized the way we understand leadership and decision making -- from #1 bestselling author Malcolm Gladwell. In his breakthrough bestseller The Tipping Point, Malcolm Gladwell redefined how we understand the world around us. Now, in Blink, he revolutionizes the way we understand the world within.Blink is a book about how we think without thinking, about choices that seem to be made in an instant--in the blink of an eye--that actually aren't as simple as they seem. Why are some people brilliant decision makers, while others are consistently inept? Why do some people follow their instincts and win, while others end up stumbling into error? How do our brains really work--in the office, in the classroom, in the kitchen, and in the bedroom? And why are the best decisions often those that are impossible to explain to others?In Blink we meet the psychologist who has learned to predict whether a marriage will last, based on a few minutes of observing a couple; the tennis coach who knows when a player will double-fault before the racket even makes contact with the ball; the antiquities experts who recognize a fake at a glance. Here, too, are great failures of "e;blink"e;: the election of Warren Harding; "e;New Coke"e;; and the shooting of Amadou Diallo by police.Blink reveals that great decision makers aren't those who process the most information or spend the most time deliberating, but those who have perfected the art of "e;thin-slicing"e;--filtering the very few factors that matter from an overwhelming number of variables.

You're either a Purple Cow or you're not. You're either remarkable or invisible. Make your choice.What do Apple, Starbucks, Dyson and Pret a Manger have in common? How do they achieve spectacular growth, leaving behind former tried-and-true brands to gasp their last? The old checklist of P's used by marketers - Pricing, Promotion, Publicity - aren't working anymore. The golden age of advertising is over. It's time to add a new P - the Purple Cow.Purple Cow describes something phenomenal, something counterintuitive and exciting and flat-out unbelievable. In his new bestseller, Seth Godin urges you to put a Purple Cow into everything you build, and everything you do, to create something truly noticeable. It's a manifesto for anyone who wants to help create products and services that are worth marketing in the first place.

A strong business model is the bedrock to business success. But all too often we fail to adapt, clinging to outdated models that are no longer delivering the results we need. The brains behind The Business Model Navigator have discovered that just 55 business models are responsible for 90% of the world's most successful businesses. These 55 models from the Add-On model used by Ryanair to the Subscription model used by Spotify provide the blueprints you need to revolutionise your business and drive powerful change. As well as providing a practical framework for adapting and innovating your business model, this book also includes each of the 55 models in a quick-read format that covers: What it is Who invented it and who uses it now When and how to apply itAn excellent toolkit for developing your business model.Dr Heinz Derenbach, CEO, Bosch Software Innovations

The expert authors of this leading text present a thorough introduction to HRM by exploring a variety of perspectives, styles and arguments. It takes a rigorous, critical approach that makes contemporary developments in Human Resource Management accessible to students. They explore the most pressing and topical themes and debates of today the effects of HRM on organisational performance, management and leadership development, performance management and employee reward whilst covering in depth the theory and practice of the operational aspects of HRM. The final part of the text compares trends in HRM around the world, with a particular focus on India and China, as well as the influence of multinational corporations. Human Resource Management is written for undergraduate, postgraduate and MBA students, as well as those studying for the CIPD qualifications.

Målrettet ledere, direktører, og HR-medarbejdere, introduceres bogen "#Youngster - 5 dogmer til at tiltrække og fastholde millennials". Din virksomheds evne til at tiltrække og fastholde unge talenter vil med garanti blive udfordret. Forfatterne bag bogen, Mikkel Sandal Hansen, Patrick Walther Thomsen, Andreas von der Recke og Jacob Harlev, har stiftet rådgivningsvirksomheden YoungConsult, som i dag drives af Andreas og Mikkel. Baseret på et studie af 500+ studerende, 45+ dybdeinterviews og case-studier af Deloitte, Les Deux og SOUNDBOKS, giver "#Youngster" dig fortællingen om unge, fortalt af unge. De unge talenter i klassen marcherer netop nu med sine dovne skridt ind i dansk erhvervsliv. I folkemunde bliver vi kaldt Millennials, Generation Y og Generation Z. Kært barn har mange navne, men én ting er sikkert: Vi er en generation som er vores helt egen, og vi får sjældent de store roser med på vejen. Om man er enig i kritikken eller ej, kommer vi ikke udenom, at os og resten af vores fucked generation inden for få år udgør en stor del af arbejdsmarkedet. Hvis du har været online inden for det seneste år, så er du formentlig stødt på en undersøgelse, et debatindlæg eller en artikel der behandler generationsskiftet på arbejdsmarkedet. Enten kritiseres eller lovprises vores generation. Nogle indlæg er bare sure opstød. Andre indlæg er baseret på internationale studier, gennemført af anerkendte og respekterede forskere eller konsulenthuse. Fællesnævneren er, at kommentarer eller undersøgelser ofte oprinder fra Xere eller Boomere. Folk der har læst og studeret sig til, hvordan det er at være ung med de unge. Vi oplever ofte, at disse studier er gode forsøg, men ikke rammer hovedet på sømmet. De er ikke dybdegående nok. Den primære årsag er, at de er biased af negative holdninger, eller fordi, de ikke stiller det vigtige, nysgerrige spørgsmål: "Hvorfor?". Det har vi gjort. Det er blevet til 5 dogmer. Og de er sgu blevet gode. Det siger vores forældre selv. Dogmer i sig selv lyder jo fandens gammelt, og det er det jo også. Dogmeidéen er at lade historien træde frem i modsætning til mediet. Som da Lars Von Trier og Thomas Vinterberg redefinerede filmindustrien med deres manifest Dogme 95. Vi redefinerer, hvad talenter i virkeligheden vil have på en arbejdsplads. Du kan bruge vores dogmer som rettesnor, inspiration eller optænding på en kold vinteraften i sommerhuset. Du bestemmer - vi kræver bare at du lytter.

NEW YORK TIMES BESTSELLER WALL STREET JOURNAL BESTSELLER “Sprint offers a transformative formula for testing ideas that works whether you’re at a startup or a large organization. Within five days, you’ll move from idea to prototype to decision, saving you and your team countless hours and countless dollars. A must read for entrepreneurs of all stripes.” —Eric Ries, author of The Lean Startup From three partners at Google Ventures, a unique five-day process for solving tough problems, proven at more than a hundred companies.Entrepreneurs and leaders face big questions every day: What’s the most important place to focus your effort, and how do you start? What will your idea look like in real life? How many meetings and discussions does it take before you can be sure you have the right solution? Now there’s a surefire way to answer these important questions: the sprint. Designer Jake Knapp created the five-day process at Google, where sprints were used on everything from Google Search to Google X. He joined Braden Kowitz and John Zeratsky at Google Ventures, and together they have completed more than a hundred sprints with companies in mobile, e-commerce, healthcare, finance, and more. A practical guide to answering critical business questions, Sprint is a book for teams of any size, from small startups to Fortune 100s, from teachers to nonprofits. It’s for anyone with a big opportunity, problem, or idea who needs to get answers today.

A major new edition of the book that revolutionised international business and communicating across cultures

Practical advice for management professionals.

A new Sixth edition is now available (2023). (Search for The Lean Toolbox Sixth edition). An e book of this (Fifth) edition and the Sixth edition is available.This is the Fifth Edition of what has become a standard bestselling text on the tools, systems, and principles of Lean Manufacturing and Lean Operations. The Lean Toolbox covers Lean Philosophy, The Science of Lean, Improvement, Change, Strategy, Flow, Mapping, Scheduling, Layout, Quality, Product Development, Supply Chain, Lean Accounting, and Lean beyond the factory floor. It is aimed at managers and practitioners. Previous editions were known for their concise style and wide coverage. Over 110,000 copies of the previous editions were sold. The last edition was recommended by APICS for their International CPIM (Certified in Production and Operations Management) examinations. The book is prescribed by several universities in UK, USA, South Africa, Denmark. The 4th edition remained on Amazon.co.uk's top 10 on manufacturing for 5 years. This is a complete revision and update including 40 additional pages.

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C.